Project Management Manager

Saleh Alaidaros

PMP®, ITIL, PRINCE*® Practitioner, SMC Certified

647-***-**** ********@*****.*** Milton, ON

Overview

Customer-focused IT and project management leader with over 20 years of experience in:

Project management (Prince2 Practitioner certified) for IT infrastructure and application implementations (Production, Development and Disaster Recovery environments) and ITIL V3 standards.

Expert in resource management, budget, vendor management, risk assessment (such as RAID log), change management, critical path identification in the WBS, incident management, request management, SDLC project phases and stakeholder management.

Expert in PMBOK methodology utilizing Agile and waterfall processes.

Expert in adopting ITSM frameworks with certified ITIL. .

Working knowledge of IT Software and Hardware Asset, Management.

Expert working with CMDB.

Knowledge working on Microsoft Office 365.

Working knowledge of AML (Anti-Money Laundering) regulations.

Working knowledge of Jira, Clarity, Service Now, MS Project, MS Office, RESMAN,, PS2 and RESREQ

.Security and firewall policy and procedures. Working with and managing people of varied experiences and skill levels (vendors, SMEs both local and off-shore).

Expert in using Smart Sheet, Zoom and TEAMS

Methodologies:

PMI’s PMBOK, ITILV3 and SDLC

Professional Experience

Palma Trading

IT Project Manager September 2024 – Present

Set up new office for a 50-person business team, completing the relocation 2 weeks ahead of schedule, coordinating all technical requirements and ensuring seamless transition.

Developed comprehensive project documentation, including project charters, scope statements, risk registers, and cost estimates for strategic initiatives.

Work closely with senior leadership and key stakeholders to understand business needs, prioritize initiatives, and define program scope and objectives.

Develop comprehensive program plans, including scope, objectives, deliverables, timelines, resource allocation, and budget.

Streamlined I&IT-related procurement activities, actively managing the process from initiation to vendor selection to ensure timely acquisition of necessary resources.

Contributed to portfolio management efforts by tracking and reporting on project performance, supporting strategic decision-making.

Define, develop, and execute the overall program strategy, ensuring alignment with organizational goals and IT roadmap

Identify opportunities for cost savings and efficiency improvements within the program.

Build and maintain strong relationships with all program stakeholders, including executive sponsors, business unit leaders, technical teams, and external vendors. Sick Kids Hospital

Infrastructure project manager – Aug 2023 – Aug 2024

Managed Window 2012 OS, SQL & Application implementation upgrade to 2022 for 300 Servers.

Managed Decommissions 300 Servers and claim LUNs.disk.

Managed and overseeing the delivery of project infrastructure from design, build, configuration hardware, and application migration.

Managed RDM disk removal to new Unity storage and mitigate file pointer.

Created change management request in Service Now.

Managed the delivery of Transition to Operations activities on cloud and on-premise infrastructure and legacy systems.

Managed application and infrastructure vendors and review SOW and approve POs.

Managed SAN cabling project moving to new DCX switches

Utilized CMDB in maintain a centralized repository of information about IT assets, configurations, and relationships.

Worked with all hospital departments’ stakeholders and technical team and managing projects cutover.

Provided weekly project status reports using Smart Sheet tools.

Created WBS and lesson learn utilizing Smart Sheet tool.

Managed applications implementation and working closely with application and hardware vendors such ash as Swisslog, UpCare, CDW, Silverware and Resolver, Mdisolution, Med2020 and Infor.

Implemented IT Service Management frameworks (ITSM) processes, and to infrastructure projects. Scotiabank

Infrastructure project manager – Jan 2022 – June-2023

Managing End of Life Data Centre Network devices refresh project Firewall, Switches, and Routers

(280) with a project budget of $9.5M.

Managing End of Life branches and Executive offices Network LAN and Wi-Fi devices refresh for executive offices location Canada-wide (145) with a project budget of $10M.

Peppering project plan using MS Project and managing project resources.

Create an implementation Walkthrough sheet (Run-book document) and discuss it with SME.

Identifying project IT owners and testers and reviewing Walkthrough documentation.

Updating project budget and forecast using the Clarity tool.

Implemented IT Service Management frameworks (ITSM) processes, and to infrastructure projects.

Creating change and service requests using the Service Now tool.

Tested production and failover capabilities of the Avaya telephony system, including application and connectivity.

Attending CAB and TCAB change management meetings.

Creating bi-Weekly and monthly progress reports.

Coordinating with LoB teams and business testers on implementation dates and times.

Coordinating with third-party vendors (IBM, BELL & CISCO) and the procurement team.

Participate in the development of, charter, project change notification (PCN), privacy impact assessment (PIA) for cloud and on-premise project infrastructure.

PCR and operational readiness documentation.

Canadian Java Management – Client: Kinan Real Estate Development Company Infrastructure Project Manager – February 2020 – Nov 2021

Managed concurrent infrastructure and compliance application projects with budgets between $100k to $500k in a matrix reporting environment (at program and project levels) all projects delivered within budget and schedule.

Implemented Shared Services Infrastructure projects encompassing several applications and wide- ranging project management tasks including resource planning and engagement, project scheduling, vendor management, risk and budget.

Developing project scope and WBS for all projects

Managed Data Center relocations.

Resolving business issues and works with Architect teams to develop business solutions.

Managing projects resources, escalation and risk

Currency infrastructure upgrade for real estate document application (over 100 servers)

Windows Server & Desktop upgrade (over 30 servers)

UNIX & Linux OS upgrade (over 30 servers) o SQL Server & Oracle database upgrade (over 30 servers) o Network device upgrade (Firewall, Switches, Routers).

Worked and managed team more than 40.

IBM Canada – Client: TD Bank and Irving Oil

Project Manager – January 2018 - January 2020

Projects: Managed infrastructure with over 400 Enterprise applications in DEV, PAT, PROD and DR environments (team size: 5 to 15) – delivered within budget and schedule

SAN Fabric Storage Host Edge switches migration (300 servers)

GPFS upgrade (20 servers in 4 environments)

Guardiam Agent deployment (30 servers in 4 environments)

HSM upgrade (20 servers in 4 environments)

Agusta Servers consolidation and Migration, Atlantis and relocation of (25 servers)

Irving Data Centre relocation (40 servers & other network devices)

Created and managed Runbook for server’s migration

Worked with Hitachi & Dell as storage vendors.

HCL - Rogers Communications

Project Manager – November 2016 - May 2017

Projects: Managed concurrent (Agile) projects up to $3.8M for infrastructure and (SDLC) migration/upgrades of Performance, Dev, Prod, PAT and DR environments while working with HP

(outsourcing vendor) – delivered within budget and schedule

Core Technologies: VMWare (AIX & Intel), Spectrum Technology Platform, Security Case Management

System/ Policies and processes (SCMS), IBM InfoSphere 11.3 Platform, Encase Enterprise Analytics and Discovery, Microsoft Office and Microsoft Project, SRM and migrate SiteScope to OMI monitoring tool.

Integrated the events from the TSM platform to the OMi event console and the project covered planning, testing, implementation and threshold/event tuning of servers.

Utilized and maintain a centralized repository of information about IT assets, configurations, and relationships.

Worked and negotiated with HP, Cisco & Dell vendors to procure and installation servers.

Managed decommissioning of multiple servers/SAN as part of a currency upgrade project.

Managed application security testing/policies/deployment (SDLC)

Created and managed Runbook for server’s migration

Worked and managed team more than 20.

Aynet Consulting

Project Manager – January 2016 - September 2016

Projects: Managed concurrent projects up to $3M for infrastructure upgrades – delivered within budget and schedule

Iron port, Juniper and Palo Alto Firewall

Managed Windows Server mitigated to cloud & Desktop upgrade (over 500 users) Synergy Real Estate

Implemented Iron port, Juniper and Palo Alto Firewall projects and preformed firewall data mining and analysis

National Express (BPTC)

IT Manager – March 2015 - January 2016

Projects: Managed concurrent projects up to $10M for infrastructure & application deployment – – delivered within budget and schedule

Online Ticketing solution (SDLC) application deployment (vendors: Xerox, Dell)

Implemented AVL (SDLC).

Networking deployment for Bus Station

Building of 2 Data Centers with deployments of servers, networking and databases (London, UK

& Bahrain)

Managed office 365 project deployment:

o Gathered project business requirements to select the most cost effective M365 Plan. o Conducted a pilot program with a small group of users to test the migration process and gather feedback.

o Managed Infrastructure & Integrations: Configuration. o Managed users training.

Worked and managed team more than 40.

Implemented an online digital video system for selected bus routes, ensuring comprehensive monitoring of drivers and relevant external areas."

Managed implementation of VoIP telephony

AutoWorld

IT Manager – August 2013 - March 2015

Projects: Managed concurrent projects (at a program level) up to $3M for application (SDLC) & infrastructure and data center deployments – delivered within budget and schedule for retail LOB

Juniper and Palo Aalto firewall implementation

Carried out security and risks assessments and addressed the security threats

Implemented CarPro solution (SDLC) and deploy to cloud.

Managed office 365 implementation. .

o Gathered project business requirements to select the most cost effective M365 Plan. o Hardware, software and networks devices and security assessment to ensure compatibility. o Managed data migration such as mailboxes, files, contacts utilizing PST and project risk. o Conducted a pilot program with a small group of users to test the migration process and gather feedback.

o Managed Infrastructure & Integrations: Configuration.

Mitigated CarPro application to cloud (Azure).

Worked and managed team more than 40.

IBM Canada - Rogers Communications

Senior PM, Procurement & Delivery – October 2010 - August 2013

Projects: Managed concurrent projects up to $2M for infrastructure and data center relocation – delivered within budget and schedule.

Windows 7 to Windows 8 upgrade for all Rogers Comm. Users (Canada wide)

Managed projects governance IT hardware and software purchases and escalation

Virtual machines, servers & database upgrades in production and development environments

Managed and migration:

o Firewall and Iron Port Security Appliances, LAN, WAN, SAN storage, Cisco switches, F5 intelligent

o load balancer, Service Registry & Repository Intelligent Load Balancer implementation for the Middleware infrastructure.

o Managed VoIP implementation.

o Created and managed Runbook for server’s migration American Express Canada

Senior Project Manager – June 2010 - October 2010

Projects: Managed concurrent multi-national projects (Canada, USA, UK, India, Japan, Mexico, Argentina) for application and infrastructure – delivered within budget and schedule.

Utilizing Clarity tool as book of records for PMO. Canoil Mississauga limited

Project Manager – June 2008 - June 2010

Projects: Managed concurrent projects for application and infrastructure – delivered within budget and schedule

MS Exchange deployment

Data Centre (built with Cisco switch/routers, firewall and DR solutions) SEDCO Group

Project/Infrastructure Manager – June 1997 - June 2008

Projects: Managed concurrent projects (at program level) up to $10M for infrastructure and applications – delivered within budget and schedule

Data Centre and Business Continuity barometer recovery solutions implementation

Implemented an IP telephony PBX system for over 700 users and connected two overseas offices, resulting in savings of more than $30,000 on international call expenses.

Application SDLC Deployment:

o Oracle Financial solutions (GL, AP, AR & FX).

o Real Estate operation Synergy.

o Service Desk.

o Enterprise vault (for MS Exchange mail) implementation o Network Performance Management solution implementation. o Worked and managed team more than 40.

Education and Professional Development

Bachelors in Computer Science – 2004

Master Certificate in Project Management, 1997

Associate Applied Science in Computer Programming 1992

Reliability Security Clearance.

ITIL / IT Service Management: Foundation Certified.2016

PRINCE2® Practitioner Certificate in Project Management, since 2016

Certified Scrum Master, since 2018

Certified Project Manager PMP Since 2022

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