Customer Service Technical Services
Resume:
LYKA J. BUGTONG
Burjuman, Dubai, UAE
**********@*****.***
OBJECTIVE
Aim to maximize profits through developing sales strategies that match customer requirements and by promoting products, services or ideas. To secure an appropriate position, this will provide growth opportunities with effective utilization of my skills and experiences also the opportunity to learn more in professional Atmosphere.
EXPERIENCE
Supermaids Technical Services LLC
Customer Service/Operation
October 2021-Present
• Maintaining long-lasting relationships with customers.
• Prepare schedules for cleaners daily works.
• Dispatching the cleaners schedule to the assigned drivers as per the designated zone.
• Coordinating between drivers and cleaners as well as clients regarding to their schedules and appointments.
• Answering phone calls and emails.
• Focusing on daily sales target.
• Preparing drivers schedule and Planning.
• Handling clients complaint and trouble shooting. DASUKA Building Cleaning Services
Operation-in-Charge/Customer service/Admin
(W/ Basic HR & Accounting Knowledge)
October 2017 – April 2021
• Planning, developing and implementing effective marketing communication campaigns.
• must educate, train, monitor, problem-solve, and ensure company HR policy is followed across all employees, managers, and executives.
• Organizing workflow and ensuring that employees understand their duties or delegated tasks.
• Monitoring employee productivity and providing constructive feedback and coaching.
• managing office stock, preparing regular reports (e.g. expenses and office budgets) and organizing company records.
2
The Spirit of Dubai Perfumes
(Luxury Sales) (Debenhams, Dubai Duty Free, Blooming Dales and Burj Al Arab Hotel) Senior Sales Executive
June 2015– July 2017
• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service Majid Al Futtaim
After Sales Representative/Customer Service
March 2013 – June 2015
• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service. EDUCATION
Sunhill International College
Batangas City, Philippines
Diploma – Marketing Management (2012)
PERSONAL PROFILE
• Nationality: Filipino
• Civil Status: Married
• Date of Birth: Sept. 15, 1991
• Religion: Catholic
• Email: **********@*****.***
• Language Known: Filipino
English
Contact this candidate