Customer Service Entry-Level
Resume:
JoAnn Taylor
Charlotte, NC *****
Dynamic and results-driven professional with over 15 years of experience in ERP applications, database management, and customer service, combined with 10+ years in leadership and management roles. Adept at building relationships with both entry-level and executive teams to identify business needs, optimize processes, and deliver effective solutions. Highly skilled in coaching, problem-solving, and leading teams to achieve organizational goals. Proven ability to improve operational efficiency, resolve complex issues, and maintain high levels of customer satisfaction. Available for immediate employment and interviews. Core Competencies
• Leadership & Team Development
• Customer Relationship Management (CRM)
• ERP & Database Management
• Billing & Invoicing Solutions
• Problem-Solving & Conflict Resolution
• Process Optimization & Workflow Streamlining
• Client Training & Support
• Technical Support & Issue Resolution
• Financial Reporting & Auditing
• Cross-Functional Collaboration
• Remote Work Expertise
• Data Analysis & Reporting (Excel, Domo)
Professional Experience
AMN Healthcare (Remote)
Billing Analyst June 2023 – Present
• Demonstrated in-depth understanding of billing processes and contract terms, ensuring accurate invoicing and timely delivery to clients.
• Collaborated effectively with internal and external stakeholders to resolve billing issues, ensuring customer satisfaction.
• Applied technical expertise to troubleshoot client accounts, resolving discrepancies and ensuring correct invoicing adjustments.
• Managed billing systems and updates to ensure accuracy, implemented problem-solving solutions, and processed billing adjustments.
• Generated, analyzed, and reconciled Excel-based reports for internal reviews. Amerit Fleet Solutions (Remote)
Billing Analyst February 2022 – June 2023
• Managed invoicing processes, correcting rejected invoices and implementing system-based solutions to resolve errors.
• Led investigations into rate code discrepancies, billing errors, and corrective actions, ensuring alignment with client contracts.
• Trained and mentored new staff members on billing procedures and system nuances.
• Conducted root cause analysis for recurring billing issues and provided recommendations to improve efficiency.
• Collaborated with clients and internal teams to resolve account-specific issues, driving customer satisfaction and process optimization.
UMAR Services (Charlotte, NC)
Billing Coordinator August 2018 – February 2022
• Spearheaded the transition to Electronic Visit Verification (EVV) for Community Services, ensuring smooth implementation and compliance.
• Managed billing submissions for diverse services, entered authorizations, and maintained accurate service fee schedules.
• Trained new Home Managers and Qualified Professionals on billing accuracy and process adherence.
• Processed payments, prepared reports, and coordinated refunds, maintaining strong relationships with clients and agencies.
• Administered participant, private pay, and HUD invoicing while maintaining proper program site credentialing.
Aym Technologies
Account Analyst October 2016 – August 2017
• Managed electronic and paper billing for clients, ensuring adherence to payer timelines and regulations.
• Resolved claim denials and worked closely with clients and payers to ensure timely processing.
• Provided detailed analysis of accounts receivable, identifying and resolving billing issues to maximize reimbursement.
McKesson Corporation – RemX Specialty Staffing (Pittsburgh, PA) A/R Consultant February 2015 – September 2016
• Reviewed and resolved claim denials and worked with insurance carriers to ensure maximum reimbursement.
• Provided system-wide process improvements and assisted in educating internal staff and external clients on billing requirements.
• Managed EDI transactions and ERA files for multiple payers, including Medicare and Medicaid. Highmark Blue Cross SDLC Partners Inc. LLC
Client Installation Specialist July 2013 – February 2015
• Performed detailed client setup and maintenance, ensuring all information was accurate for downstream systems to issue ID cards and benefit templates.
• Led root cause analysis to resolve issues related to client systems, improving the client experience. Education
Rochester Senior High School
Graduated 1995
ITT Technical School
Computer Networking Systems
Technical Skills
• ERP Systems: PeopleSoft, Solana, Qi Report, Legacy (Gold), TMW
• Billing & Financial Tools: Therap, Accourt Reconciliation, ICIS, Domo
• Office Tools: Microsoft Suite (Excel, Word, PowerPoint, Outlook)
• Customer Support Systems: CCW
• Other: Financial Auditing, Database Management, Financial Transactions, Invoicing Solutions Availability
Available immediately for interviews and employment. Key Strengths for Remote Work
• Strong self-management and time-management skills to succeed in remote roles.
• Proficient in using digital tools for collaboration, communication, and task management.
• Experienced in providing high-level support and customer service virtually, ensuring satisfaction while working from home.
Contact this candidate