Data Entry Customer Service

Leticia Caetano Krouner

Dracut, MA *****

****************@*****.*** +1-978-***-****

Professional Summary

Bilingual Administrative Professional with over 8 years of experience providing high-level support in administrative operations, data entry, and immigration services. Proven ability to manage sensitive data, streamline processes, and deliver exceptional client service. Fluent in English and Portuguese.

Core Competencies

• Data Entry & Database Management

• Immigration Forms Processing

• Administrative & Clerical Support

• Customer Service & Client Relations

• Time Management & Organization

• Microsoft Office Suite (Word, Excel, PowerPoint)

• Fluent in English & Portuguese

Professional Experience

Staff Assistant III

Harvard Medical School – Boston, MA

September 2024 – Present

• Manage speaker registrations and coordinate travel logistics, including visas, accommodations, and reimbursements.

• Maintain and update sensitive data and assist with grant reports.

• Support onboarding/offboarding processes for students and staff. Operational Specialist / Immigration Forms Specialist Hayman-Woodward Human Capital Services – Washington, DC (Remote) August 2022 – April 2024

• Assisted clients with U.S. immigration forms, ensuring accuracy and compliance.

• Managed client documentation, reviewed applications, and liaised with case managers to facilitate processing.

• Maintained detailed records in CRM systems, ensuring data integrity and confidentiality.

• Provided high-quality customer service, resolving inquiries and ensuring a positive client experience.

Principal Clerk

Worcester Housing Authority – Worcester, MA

March 2022 – June 2022

• Processed tenant paperwork and managed data entry for housing programs.

• Recertified rents, drafted letters, and maintained resident files with accuracy and confidentiality.

• Delivered exceptional front-desk customer service. Personal Assistant

Private Household – Sudbury, MA

September 2018 – September 2021

• Managed complex scheduling and daily logistics for a household with two young children.

• Oversaw household operations, including light bookkeeping, errands, and vendor coordination.

• Maintained organized records and files, ensuring seamless household management. Education

Postgraduate Degree in Business and Marketing

Unilago – Sao Jose do Rio Preto, SP, Brazil

Certified in Finance

Unilago – Sao Jose do Rio Preto, SP, Brazil

Languages

• Portuguese – Native

• English – Full Professional Proficiency

• Spanish – Limited Working Proficiency

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