Medical Assistant, Patient Care Rep, Remote Patient Care Coordinator
Resume:
Ashley Riddick
Certified Medical Assistant/ Patient Care Coordinator
Rome, GA 30161
************@*****.***
Professional Summary
I have been a Certified Medical Assistant for over 18 years. I am currently a Clinical/Patient Care Coordinator II. I also have experience as a Family Practice Office Manager, as well as a Revenue Cycle Benefits Coordinator, and a Registered Behavioral Technician. Most of my 18 years of experience in Healthcare has been in high volume, multi physician, family medical practices. I also have experience working Remotely, Hybrid and in Hospital settings with a high variety of skills which include: Advanced customer service, proficient phone etiquette and communication skills, Medical billing and coding, proficient experience with many different EMR systems including Epic, eClinicalWorks, AdvancedMD, Athena, Cerner and many others. Other essential skills include assisting providers with numerous and various procedures and testings. Experience with ICD-9 Forms, Medical Billing and Coding, Prior authorizations, obtaining and charting patient medical records into the EMR, helping patients enroll in various medical insurance programs and Disability applications. Supervise, assign, manage and delegate activities of staff members. I have advanced, proficient and award winning customer service skills, excellent time management and interpersonal skills, patient scheduling, bookkeeping, accounts receivable and payable, written and phone etiquette skills, obtaining vital signs, assisting with annual exams, performing EKG’s and CLIA Waived lab exams and collection, obtaining lab specimen and proper functioning of lab equipment. Exceptional knowledge in hospital settings which include, admissions, venipuncture, injections, ADL’s; (i.e. helping feed, bathe, clothe, assist with gait training, helping assist patients to and from the bathroom, other personal care hygiene). Documentation of Intake and Outtake, and numerous other clinical and clerical skills.
I am BCLS and AED Certified, up to date on all of my vaccinations, including COVID -19 plus additional boosters.
Willing to commute to: Rome, Adairsville, Calhoun, Cartersville, Acworth, Canton, Marietta, Cedartown, Rockmart and or Dallas, GA.
Authorized to work in the US for any employer.
Willing to relocate to: Cartersville, GA - Adairsville, GA - Calhoun, GA Authorized to work in the US for any employer
Work Experience
Patient Care Coordinator
Aylo Health-Remote
October 2024 to Present
Initiate outgoing calls to patients with pending post visit care. Manage patient care and provider relation
Manage turnaround time for encounters.
Serve as a point of escalation for a Level I Clinical MA Receive and process e-prescription request from the pharmacy. Call-in and submit patient medication to pharmacy as instructed by provider. Contact insurance companies to receive prior authorization for medication. Correspond with providers through electronic medical record system (eClinicalWorks) regarding patient activity.
Answer patient inquiries regarding general medical questions. Obtain necessary personal and clinical information from patients. Accurately document telephone encounters
Receive test results from providers through telephone encounters. Contact patients by phone in a timely manner, ensuring test results are conveyed accurately and privately following all HIPAA regulations as instructed by the patient record. Certified Medical Assistant/Office Manager
Cave Spring Medical Center-Cave Spring, GA
March 2023 to October 2024
Serve as a key member of an interdisciplinary health-care team for a busy family medical practice. Assist one MD as well as a PA team in ensuring optimal patient care and smooth daily functioning of office. Consistently praised for advanced customer service and time management skills, proficient verbal, written and listening communication skills, efficient handling of administrative duties (i.e. answering phones, scheduling appointments and arranging follow up appointments, maintaining medical records, bookkeeping, accounts receivable, patient registration and input of patient demographics into our EMR system AdvancedMD, billing and coding of office visits. Oversees daily operations to ensure that the office is running smoothly and as cost effectively as possible. Provides information and assistance to internal and external customers. Office organization and ordering of office supplies) that allows doctors and nursing staff to focus on the health concerns of their patients while ensuring the cleanliness, sanitation and maintenance of the facilities exam rooms and equipment. Demonstrate proficiency in taking patient medical histories and obtaining vital signs, as well as performing various diagnostic procedures, preforming EKG's, assisting provider with treatment of wounds, minor procedures and performing ancillary lab tests. Implemented a practice quality assurance and control program. Efforts ensured compliance with HIPAA,
CUA and OSHA regulations; improved patient care/satisfaction. Always react calmly and effectively in emergency situations and add the personal, caring touch that immediately puts patients at ease. Patient Benefits Advisor / Revenue Cycle Management Parallon-Rome, GA
January 2022 to March 2023
Served as a key member of a Hospital facility for individuals who are uninsured at the time of admission. Continuously demonstrate excellent customer service in all aspects of my job. In conjunction with the Medicaid Eligibility Staff, visited all uninsured patients in-house in the Facility to provide estimates to patients and/or physicians as requested. Generate insurance verification and precertification reports daily and follow-up with case management and insurance verification departments as appropriate and follow all guidelines set forth in the Cash Handling policy. Utilize eligibility systems such as, on-line websites or phone calls to determine insurance benefits, eligibility and pre-certification requirements for our patients. Assist patients with payment arrangements and in co-ordination with the Medicaid Eligibility Staff, assisted patients with financial applications, helped patients to find immediate housing or shelters, food banks and other community support services. In addition, I contact patient’s employer, if necessary, for verification of employment, premium status, and babies being added to policies. Escalate any concerns as needed to Patient Access Manager/Supervisor. Also, Enter pertinent insurance information into the
HIS system (i.e. Meditech and PME). Always completed financial analysis and collected estimated patient liabilities when needed. Lastly, follow up with patients for necessary signatures if they were incomplete at time of hospitalization.
Certified Medical Assistant -Hybrid
WeCare Health and Wellness-Rockmart, GA
March 2021 to January 2022
Served as a key member for a new up and coming medical spa in the clinical and clerical areas of the office. Answered all telephone calls using my skills in excellent customer service while speaking with clients on the phone by answering any questions they may have about an up and coming procedure, also scheduled and confirmed all appointments. I greeted all patients with a kind, warm, welcoming, friendly tone and smile. Assisted patients with paperwork to ensure that all forms and releases were filled out entirely and correctly. I also gave them instructions on how to prepare for the service or procedure they were coming into the facility for on that day and helped put the patient at ease. I filed and maintained all medical records and insurance. Processed coding and completing insurance claim forms. Purchased and maintained all office supplies and equipment. Performed computer skills, In patient billing, transcription, scheduling, insurance claims, accounts receivable, data base entry, billing and banking procedures. Clinically I escorted all patients into exam rooms, obtained all vital signs, and recorded it all in patients medical history file. Also prepared the patient and the exam room for what procedure was being done. Assisted provider in procedures, disinfected all exam rooms following patient examinations and procedures while maintaining a safe, secure, and healthy work environment. Also disposed of contaminated equipment properly, maintained all logs of required checks (i.e. refrigerator temperatures, emergency medications, expired medications and all others.) Kept exam rooms stocked with adequate medical supplies, maintained instruments, prepared sterilization as required, administered injections, suture removals, applied and changed dressings as needed. Also preformed other duties as assigned or requested.
Registered Behavioral Therapist
C.A.B.S-Rome, GA
November 2020 to December 2021
Upon arrival at a center, I would review all data collection and documentation from the previous RBT in our Catalyst system to see if there were any certain areas that the client that I was assigned to on that particular day seemed to need extra help and time with that was noticed from the last session. I would also read over the requirements and expectations of my upcoming session programs customized for each client assigned to me by the BCBA. Always assured to arrive in a timely manner to ensure the reviewing, gathering and preparing all of the materials that were needed for each of my clients, such as toys, arts and crafts, matching games and possible reinforcers before each session to ensure the session is prepared beforehand so that the client has the best opportunity to make it a successful day and learning experience. Most importantly, I ensured that the treatment plan was followed exactly by the BCBA. The plan outlines the clinical programs that were developed for each client based on their needs. Following the treatment plan, is the ethical duty of the RBT and is imperative for providing quality ABA services. Becoming an RBT, I found it to be extremely rewarding due to the fact that RBT’s makereal, meaningful, and life-changing difference not only for their clients, but for their families as well. Certified Medical Assistant (CMA)
AdventHealth Family Practice-Adairsville, GA
May 2017 to October 2020
Serve as a key member for a busy family medical practice. Assist all MD’s as well as a PA team in ensuring optimal patient care and smooth daily functioning of office. Record and update patient demographics, billing records and other health records into their chart in the EMR (Athena) Oversees daily operations of a primary care office to ensure that the office is running smoothly and as cost effectively as possible. Understands and upholds the practice philosophy of health care and integrates this philosophy into daily functions. Provides information and assistance to internal and external customers. Input demographics into hospital database, maintain patient scheduling and follow up appointments, medical billing and coding, office organization and ordering of office supplies that allows doctors and nursing staff to focus on the health concerns of their patients while ensuring the cleanliness, sanitation and maintenance of the facility. Demonstrate proficiency in taking patient medical histories and vital signs. Cleansing and sanitization of all exam rooms and medical instruments. Assist providers with numerous adult and children annual examinations, and sick or well visits. Maintain and update all patient medical records, vaccination records etc. Track and monitor all labs, schedule and obtain pre-authorization for all surgeries and procedures. Preform lab draws, run all laboratory tests using CLIA waived procedures. Assist provider during any procedures and setup exam rooms as necessary prior to patient arriving for their appointment. Always staying one step ahead of my provider. Ceftified Medical Assistant
Atrium Health Family Practice-Rome, GA
March 2016 to May 2017
Served as a key member of an interdisciplinary health-care team for a busy family/Internal medicine practice. Assist one MD as well as a PA team in ensuring optimal patient care and smooth daily functioning of office.
Consistently praised for efficient handling of administrative duties (i.e. answering phones, scheduling appointments and arranging follow up appointments, maintaining medical records, patient registration and input of patient demographics into their EMR, billing and coding of office visit, office organization and ordering of office supplies) that allows doctors and nursing staff to focus on the health concerns of their patients while ensuring the cleanliness, sanitation and maintenance of the facilities exam rooms and equipment,
Demonstrate proficiency in taking patient medical histories and vital signs, as well as performing various diagnostic procedures, preforming EKG's, assisting provider with treatment of wounds, minor procedures and peforming ancillary tests.
Implemented a practice quality assurance and control program. Efforts ensured compliance with HIPAA, CUA and OSHA regulations; improved patient care/satisfaction. Also Helped implement a better front office flow plan. Always react calmly and effectively in emergency situations and add the personal, caring touch that immediately puts patients at ease.
Certified Medical Assistant
Harbin Clinic Immediate Care-Rome, GA
March 2007 to September 2016
Served as a key member of an interdisciplinary health-care team for a busy family medical practice. Assist one MD as well as a PA, NP and RN team in ensuring optimal patient care and smooth daily functioning of office.. Consistently praised for efficient handling of administrative duties including but not limited to, answering phones, scheduling appointments, maintaining medical records, patient processing, billing, office organization and ordering of office supplies) that allows doctors and nursing staff to focus on the health concerns of their patients.. Demonstrate proficiency in taking patient medical histories and vital signs, as well as in performing various diagnostic procedures, assist provider with treatment of wounds, sprains and other injuries, and performing ancillary tests. Helped implement a better front office flow plan and reacted calmly and effectively in emergency situations, and add the personal, caring touch that immediately puts patients at ease.
Scheduling Coordinator/ Marketing Coordinator
Fore Ofthodontics-Rome, GA
September 2014 to March 2016
Provided superior customer service and administrative support by answering all incoming calls to a multi-line telephone system, checked patients in and out for appointments, confirmed appointments. Excellent verbal, written, listening and communication skills. Explained importance of services and implement marketing ideas. Traveled to numerous dental locations located in northeast GA building good rapport and meaningful relationships to help obtain referrals and new clients. Implemented a texVe- mail appointment confirmation system. Bookkeeping, accounts receivable. Liaison between all patients, insurance companies, employees and the orthodontist. Managed/supported staff to ensure patient experience exceeds expectations. Coordinated insurance benefits and submit claims and communicate with patients regarding dental insurance policies. Assistant Manager Retail
Aeropostale-Rome, GA
May 2005 to March 2007
Helped run and manage a well, developed and established clothing company while applying great customer service skills. I was assigned as the Aeropostale Hiring Manager due to my expertise in training and recruiting of exceptional employees.. Trained new employees by providing knowledge of specific store tasks and policies.
' Guaranteed positive customer care experiences and resolved all customer complaints. Assistant Manager Retail
B. Moss Clothing Company-Rome, GA
February 2003 to May 2005
Helped run and manage a well, developed clothing company while applying great customer service.. Earned Assistant Manager title after only one year.. Built long term relationships by assisting and advising customers on purchases and promotions.. Trained new employees by providing knowledge of specific store tasks and policies.. Provided great customer care and excellent social skills. Education
College Diploma in Ceftified Medical Assisting
Georgia Northwestern Technical College - Rome, GA
February 2006 to December 2011
High School Diploma
Model High School - Rome, GA
September 2000 to May 2004
Skills
• Help assist providers with Patient Assist with IUD inseftion Customer Service Expert knowledge Vaccinations Marketing Experience Ordering of office supplies Colposcopy's, LEEP procedures Excellent Communication Skills EMR Knowledge Suture Removal Outstanding Professionalism HIPAA Knowledge Medical Terminology Strong Organizational Skills Splint Application
• ICD Coding
• Live chat
• Data entry
• Records management
• Teaching
• HCPCS
• Triage
• Inside sales
• All CMA skills (10+ years)
• Anatomy Knowledge
• Accounting
• Laboratory Experience
• Dental office experience
• Research
• Leadership
• Clerical Experience
• Family planning
• Microsoft Excel
• Intake
• Anatomy knowledge
• Epic
• Phlebotomy
• ADLs (10+ years)
• Upselling
• Transcription
• Cerner
• Medical scheduling
• Revenue cycle management
• Working with people with autism
• Accounts receivable
• Applied behavior analysis
• HIPAA
• Microsoft Office
• Phone Etiquette
• Caregiving
• Employee relations
• Computer skills
• Clinic
• Case management
• Outside sales
• Management
• Medical coding
• Organizational skills
• Hospital experience
• CRM software
• Microsoft Access
• Medical collection
• EMR systems
• Experience administering injections
• Insurance verification
• Front desk
• Vital signs
• Pediatrics
• Medical transcription
• Medicare
• Marketing
• Nursing
• Typing
• Dental receptionist
• Medical office experience
• Project planning
• ICD coding
• ICD-10
• Lead generation
• Recruiting
• Medical terminology
• Medical records
• Patient care
• Windows
• Case Management
• Account management
• EHR systems
• Quality assurance
• Calendar management
• English
• Medical receptionist
• Google Suite
• Sales
• Customer service
• Sourcing
• Documentation review
• Addiction counseling
• Microsoft Word
• Time management
• Venipuncture
• Clerical experience
• Crisis Intervention
• Microsoft Powerpoint
• Administrative experience
• Experience Administering Injections
• Laboratory experience
• Quality Assurance
• Google Docs
• Negotiation
• Patient Care
• Child & Family Counseling
• Continuous improvement
• Medical billing
• Zendesk
• Computer literacy
• CPT coding
• Analysis skills
• Communication skills
• ICD-9
• Care plans
• Interviewing
• Microsoft Outlook
• Business development
Awards
Most Outstanding Customer Service Expert Award
August 2017
Throughout the entire Advent Health Hospital and additional ancillary sites, I was awarded with the most Outstanding Customer Service Expert Award. I was honored with a generous compensation award and my picture, along with my award was displayed throughout the entire company on our homepage on all computer systems throughout the Advent Health Care Network. Certifications and Licenses
Certified Medical Assistant
December 2011 to December 2026
I have to renew my Certification every 5 years through the AAMA. RBT Certification
April 2021 to April 2022
BC/BE
CCMA Certification
CPR Certification
Certified Behavioral Health Technician
BLS Certification
Driver's License
First Aid Certification
AED Certification
Additional Information
Microsoft Excel
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