Customer Service Office Administration
Resume:
Brandi Belser
*** ******* **** ** **. Atlanta, Ga. 30331
**************@*****.***
Professional Summary
Dedicated customer service and office administration professional with a strong background in client relations, operational efficiency, and administrative support. Skilled in streamlining office processes, enhancing customer experience, and managing daily business functions. Adept at using CRM systems and Microsoft Office Suite to optimize workflow. Seeking a customer service management or office administration role with a salary target of $70K.
Professional Experience
Customer Service Supervisor / Office Administrator
AutoNation – Nissan, Ford, and Mercedes Dealership – Marietta, GA
August 2023 – Present (40 hours per week)
Oversee customer service operations to ensure client satisfaction and retention.
Manage office administration tasks, including documentation, scheduling, and record-keeping.
Utilize CRM systems (AutoNation 360) to track and optimize customer interactions.
Train and mentor customer service representatives to improve efficiency and service quality.
Implement process improvements that enhance productivity and workflow.
Customer Relations Specialist
Tesla Dealership – Seasonal – Atlanta, GA
September 2022 – January 2023 (40 hours per week)
Delivered top-tier customer service, addressing inquiries and resolving concerns efficiently.
Assisted with customer account management and processing financial paperwork for purchases.
Scheduled appointments and optimized administrative processes for better customer engagement.
Worked with sales and service teams to enhance the customer experience and increase retention.
Office Coordinator / Customer Support Lead
Home Depot – Atlanta, GA
February 2022 – September 2022 (40 hours per week)
Managed front-office operations, assisting customers and ensuring seamless transactions.
Processed financial transactions, including credit applications and refunds.
Led a team of customer service representatives, providing training and support.
Resolved customer complaints by identifying and implementing effective solutions.
Event Coordinator / Office Administrator
Carlyle Catering – Atlanta, GA
November 2020 – February 2022 (40 hours per week)
Managed customer relationships and coordinated logistics for various events.
Handled administrative tasks, vendor communication, and event scheduling.
Led teams of 5-20 personnel to ensure smooth event execution.
Improved event planning processes, reducing costs while maintaining quality service.
Office Manager / Client Relations Specialist
Sponge & Sparkle Cleaning Service – Atlanta, GA
May 2019 – September 2020 (40 hours per week)
Supervised office operations, handling customer accounts and service scheduling.
Led client relations initiatives, increasing customer retention and satisfaction.
Managed company databases, ensuring accurate records and streamlined workflows.
Trained and oversaw staff to improve service delivery and office efficiency.
Education
Southern Careers Institute
Business Administration & Office Management (In Progress)
June 2023 – Present
Key Skills & Competencies
Customer Service & Client Relations
Office Administration & Workflow Management
CRM Software: AutoNation 360, Applicant Stack, ICIMS
Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Google Suite (Docs, Sheets, Drive, Gmail)
Financial Documentation & Reporting
Team Training & Leadership Development
Scheduling & Appointment Coordination
Problem-Solving & Conflict Resolution
Additional Qualifications
Strong communication and interpersonal skills
Ability to handle high-pressure situations professionally
Experience in managing office functions and client relationships
Expertise in improving customer service processes and efficiency
References
Available upon request.
Contact this candidate