IT support engineer
Resume:
Result-driven desktop support engineer with over * years of expertise in providing technical support, troubleshooting hardware and software issues, optimizing IT infrastructure and improving system efficiency. Adept at managing Windows and macOS environments, ensuring seamless IT operations and reducing system downtime by 30%. Strong expertise in Active Directory, Office 365, and networking protocols. Passionate about enhancing user experience and delivering high-quality IT solutions in a fast-paced environment. SKILLS
• IT support • Troubleshooting • Hardware Installation • Software Installation • Active Directory • Group Policy
• Windows support • macOS support • Office 365 Administration • Remote Desktop Support • Patch Management • Endpoint Security • Asset Management • Inventory Management • Data backup • Recovery solution PROFESSIONAL EXPERIENCE
IT Support Engineer CDP INDIA PVT LTD Oct 2022 – Present Resolved 95% of tickets within SLA, reducing average resolution time by 40%. Reduced system downtime by 30% through proactive monitoring and preventive maintenance of IT infrastructure, including servers, routers, switches and workstation. Managed Active directory accounts, ensuring seamless onboarding/offboarding of employees. Assisted in network troubleshooting, optimising bandwidth usage and improving system efficiency. Provided expert level support for Microsoft outlook, including troubleshooting email delivery issues, configuration accounts and resolving synchronization problem with exchange servers. Implemented and supported Office 365 applications (Word, excel, Power point etc.) addressing installation issues, compatibility concerns, and user training.
Configured and Managed LAN/WAN networks, ensuring optimal performance and uptime. Installed, configured and maintained network hardware, including firewalls, VPNs and wireless access points. Played pivotal role in company’s migration project. IT Support Engineer BHARAT IT SERVICES PVT LTD Nov 2021 - Sep 2022
Provided L1 support to 200+ users, maintaining 90% customer satisfaction rating.
Maintained, configured and resolved issues on LAN/WAN, VoIP telephone, biometric, AV systems connection, and network printers.
Coordinate with vendors to resolve technical problems with desktop computing equipment, domain-related and softwarerelated issues.
Proficient in Google Workspace applications, including Gmail, Google Drive, Google Docs, Google Sheets, and Google Calendar.
Expertise in troubleshooting Google Workspace issues, ensuring seamless user experience and system functionality.
Supported Printer and peripheral device troubleshooting and reducing hardware related tickets. Nilesh Mandavkar
Desktop Support Engineer with 5+ Years’ Experience **************@*****.***
Mumbai, Maharashtra, India
SUMMARY
IT Support Engineer FREIGHT CONNECTION INDIA PVT Ltd Jul 2018 - Mar 2021
Knowledge of server and network communication equipment, protocols (DNS and TCP/IP), security, and network management practices.
Setting up desktop computers and peripherals, and testing network connections.
Setting up organizational computer systems to meet specific business goals.
Sync the database and software to develop spreadsheets, record, revise, correct, merge print, and program material.
EDUCATION
Diploma in Information Technology Percent - 60.01% Vidyalankar Polytechnic, Mumbai, India
Higher Secondary Certificate Percent - 42.67%
Mumbai Junior College, Mumbai, India
Secondary School Certificate Percent - 62.00%
Shri Gauri Dutt Mittal Vidyalaya, Mumbai, India
CERTIFICATIONS AND TRAINING
2017
2012
2010
AWS Solution Architect Associate Certification
Diploma in Software Testing from CMS IT Services
ACHIEVEMENTS
Received Customer Satisfaction awards for exceptional service and support LANGUAGES
English, Hindi, Marathi
Declaration: I hereby declare that the information above is true to the best of my knowledge. Reference: will be provided on Request.
Date:
Place: Mumbai
(Nilesh S Mandavkar)
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