Quality Control Engineering Technician

Maodo Malick Sall

**********@*****.*** 614-***-****

Jacksonville, FL 32256

PROFESSIONAL SUMMARY

Highly motivated and dedicated worker. Fast learner who can easily adapt to any work environment. My cultural background and life experience from school to the workplace make me an easygoing person who can work with anyone from any background. I love diversity because I always learn something new from it, and it helps me gain more experience in life. Advanced skills in Microsoft Word, Excel, PowerPoint, Access, and Outlook. Fluent in English, French, Fulani, and Wolof, with additional language knowledge in Spanish.

SKILLS

• Effective Leadership • Quality Control

• Mechanical Proficiency • Critical Thinking

• Effective Project Timelines • Decision-Making

PROFESSIONAL EXPERIENCE

Engineering Technician Johnson & Johnson - Jacksonville, FL 06/2021 - Current

Consistently met high-quality standards for all completed work while adhering to established timelines, ensuring client satisfaction with results.

Contributed to a safer working environment through strict adherence to safety protocols, guidelines, and regulations.

Collaborated closely with engineers in developing or improving new products, providing valuable input from a technician’s perspective.

Showcased strong attention to detail in preparing, assembling, and installing intricate components supporting engineering projects.

Assembly Technician II General Electric Company - Jacksonville, FL 11/2016 - 06/2021

Performed assembly of products according to specifications and instructions.

Assembled and aligned parts and fixtures using hand and power tools.

Kept work areas organized, tidy, and clean for maximum productivity.

Reassembled and adjusted components to meet required specifications.

Process Technician Johnson & Johnson - Jacksonville, FL 11/2014 - 11/2016

Trained new technicians in the proper use of equipment, safety protocols, and company procedures, ensuring a high level of competence across the team.

Supported an environment of safety through thorough knowledge of regulations, best practices, and consistent communication with team members regarding safe work habits.

Troubleshoot technical issues, implementing solutions to maintain a smooth production process.

Contributed to developing standard operating procedures that improved consistency across shifts and reduced training time for new hires.

Returned Merchandise Processor Gap Inc Direct - Columbus, OH 08/2008 - 11/2014

Conducted thorough inspections of returned products to determine appropriate actions, such as repair, replacement, or refund.

Supported continuous improvement initiatives by participating in regular review meetings to identify areas for potential enhancements within the returns process workflow.

Increased efficiency within the department by cross-training team members on various aspects of the returns process, thereby creating a versatile workforce capable of handling diverse tasks as needed.

Managed high volumes of incoming returns during peak seasons while maintaining strong attention to detail and workflow efficiency.

Assistant Manager E Link International - Columbus, OH 01/2006 - 08/2008

Supervised day-to-day operations to meet performance, quality, and service expectations.

Maintained a clean, safe, and organized store environment to enhance customer experience.

Developed strong working relationships with staff, fostering a positive work environment.

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Customer Service Representative Teleperformance – Columbus, OH 12/2002 - 12/2005

Bilingual Customer Service Representative (English/French)

Took calls from Dirt Devil’s customers in the US and Canada

Provided technical assistance to customers by troubleshooting issues.

Handled customers ‘claims regarding returned items, warranty issues, and parts replacement.

EDUCATION

University of Tennessee Knoxville – Knoxville, TN expected to graduate 05/2027

Doctoral Program in Industrial Engineering

University of Tennessee Chattanooga - Chattanooga, TN 08/2022

Master of Science: Engineering Management

Schiller International University - Tampa, FL 12/2018

Master of Arts: International Relations and Diplomacy

Southern New Hampshire University - Manchester, NH 05/2017

MBA: International Business Administration

Jacksonville University - Jacksonville, FL 12/2012

Bachelor of Arts: Business Administration

LANGUAGES Fluent in (both) written and spoken

English

French

Fulani (Native)

Wolof

Intermediate level in Spanish

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