General Manager Executive Director

KENNY HSI

**** ******** **

Apt ****

Las Vegas, NV 89119

SKILLS

Casino Management

Food and Beverage

Hotel

Slots and Table Games Management

Internet Gaming

Guest Relations

Casino Budgeting

Business and Finance

Compliance

Team Building

Training

Policies, Procedures, Internal Controls

EMPLOYMENT EXPERIENCE

8/2017 to Current YouTube Personality/Promotor

· Working with YouTube on promoting the Billiards industry

6/2013 to 3/2014 Navajo Nation Gaming Enterprise Acting Chief Operations Officer

· Oversaw all aspect of Operations for all properties

Left NNGE for family issues.

1/2010 to 6/2013 Navajo Nation Gaming Enterprise Executive Director of Operations

· Hired and oversaw General Manager for each property

Gave input to the design and flow of Flowing water Casino, Northern Edge Casino, Twin Arrows Casino, and multiple expansions at each site.

Put in place the Internal Controls & the Policies and Procedures at each property.

Establish Corporate training plan

Oversaw the Hiring of all Executive positions for corporate and all individual properties.

Responsible for implementing operating standards; customer service and productivity

Analyzes existing individual game performance and evaluate new games as they come available

Reviews and utilizes statistical data such as Win Per Unit, and Hold Percentages, to administer budgets in the attainment of profit objectives

Establish and maintain compliance with annual fiscal budgets for area of responsibility

Acts as a mentor to General Managers to increase their effectiveness in their position

Ensures the ongoing maintenance and updating of information systems and infrastructure to meet the changing needs of NNGE

Contributes to the organization’s effectiveness by offering information and opinion

2/2009 to 3/2010 Fire Rock Navajo Casino Casino Shift Manager/General Manager

· Operations start up for new expansion II casino operations

· Managed casino property operations – all shifts

· Ensure employee compliance & guest satisfaction

Rewrote all policy and procedure for the property to insure better protection of assets as well as safety of the property.

10/2005 to Present Hsi Consulting LLC Chief Executive Officer

· Marketing and promotions for gaming products and businesses

· Provide consultation for numerous casino businesses

· Research and present information to gaming investors

· Develop strategies for striving casino businesses

· Provide gaming consultation on all aspects of operations

2/2005 to 1/2007 Game Won LLC. Chief Gaming Officer

· Plan gaming operations for future Indian Casino in California

· Strategize recruiting and recruit personnel for key positions

· Research and present information to gaming investors

12/2002 to 1/2005 River Rock Casino Table Games Director/Casino Manager

· Manage all table games operations, employees & customers

· Layout gaming floor

· Strategize Asian Marketing operations

· Design and implementation of Asian High Limit Room

· Open Dealer’s School and trained all employees

· Ensure employee & guest compliance

· Trained all table games employees

· Responsible for all internal surveillance & security for department

· Create & assess performance of marketing promotions

· Annual forecasting & budgeting

· Develop all Policies, Procedures and Internal Controls

4/2002 to 12/2002 Pryme Tyme Gaming, LLC. Executive Vice President

· Marketing and promotions for gaming products and businesses

· Provide gaming consultation for casino companies

10/1999 to 4/2002 Online Gaming Systems, Ltd. Director of Gaming Operations

· Designed and developed new games for internet casino software

· Developed casino table games including San Tsai which was approved by the Nevada Gaming Commission

· Authored how-to manual on successful operations of an internet casino

· Traveled domestically and internationally to research global gaming operations

· Provided gaming consultation for Conrad Jupiter Casino in Gold

Coast, Australia

6/1999 to 10/1999 Aladdin Casino Resorts Table Games Supervisor

· Handled all training of dealers on casino procedures, game protection and specialty games prior to casino opening

· Assisted in setting up the high limit room

· Oversaw entire operations for Sinbad Palace (Asian High Limit

Room)

8/1996 to 10/1999 New York New York Casino & Hotel Supervisor/Dealer

· Dealt all card games (over 16 variation of games)

· Ensured proper game protection and all policies and procedures

6/1991 to 8/1996 Mirage Casino Resorts Food & Beverage

· Waiter at Moongate (Most expensive gourmet Chinese

Restaurant in North America)

· Table Technician at the Caribe Cafe

· Worked as an F/B intern for 6 months

EDUCATION:

Casino Education: Numerous training seminars New York New York Casino Resort, Mirage Casino Resort, Aladdin Casino Resort

College: UNLV, Las Vegas, NV

1 year of Education

High School: Southern Nevada Vocational Technical Center

Las Vegas, NV

Received Vocational Degree in Business & Computer Graphics with High School Diploma

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