Customer Service Administrative Assistant

Amy Wilson

Customer Service Representative Administrative Assistant Teacher Aide

Mabank, TX 75147

************@*****.*** 903-***-****

Authorized to work in the US for any employer

Professional Summary

Dedicated and compassionate professional with over 10 years of experience in customer service, office administration, and early childhood education. Skilled in managing multiple responsibilities in fast-paced environments with strong attention to detail, excellent communication skills, and a passion for helping others. Adept at CRM systems, Microsoft Office, QuickBooks, and maintaining meticulous records for compliance and reporting.

Core Skills

Customer Service & Support, Administrative Operations, Infant & Child Care, CRM & QuickBooks, Calendar Management & Scheduling, Office & Supply Management, CPR & Aide Certified, Microsoft Word, Excel, Google Docs, Multitasking & Organization, Team Collaboration

Professional Experience

Daycare Worker / Teacher Aide

Mabank ISD – Mabank, TX Jan 2019 – Feb 2024

• Cared for 10–18 children (newborn to 4 years old), with a focus on infants (0–24 months)

• Conducted diaper changes, feeding, playtime, and nap routines

• Planned and led age-appropriate educational activities (e.g., numbers, letters, colors, artwork)

• Maintained daily reports, files, and compliance documentation for the state

• Communicated with parents daily (in-person and email) regarding child progress and care

• Participated in monthly meetings and mandatory training (including CPR certification)

• Maintained clean, sanitary, and safe environment; stocked and labeled child-specific items

Customer Service Representative / Administrator

Swift Pay Systems – Plano, TX Jan 2016 – Oct 2017

• Resolved customer inquiries and scheduled appointments for field agents

• Processed merchant applications and maintained CRM database

• Supported Operations Director and CEO with high-level administrative tasks

• Answered multi-line phones and provided excellent phone-based customer service

• Managed spreadsheets and documentation for company workflow

Administrative Assistant / Processor

Swift Pay Systems – Plano, TX Jun 2016 – Oct 2016

• Processed payroll, timesheets, and merchant applications

• Created presentations, charts, and monthly sales graphs

• Handled all internal communication, email coordination, and office supplies

• Trained new employees and prepared meetings and client lunches

PBX Operator / Administrative Assistant

Jones Lang LaSalle – Dallas, TX Mar 2011 – Oct 2012

• Handled multi-line phones, greeted clients, and supported executive team

• Prepared reports, audit books, and documents for engineers and CEO

• Managed office supply inventory and maintained organization

• Processed invoices and participated in budgeting tasks

Telemarketing Manager / Administrator

Cornerstone Marketing – TX Dec 2007 – Feb 2011

• Supervised 75 telemarketers, hired and trained new staff

• Managed customer relations, resolved escalated issues, and verified appointments

• Processed payroll, handled invoices, and managed buyer accounts

• Delivered sales presentations and facilitated agent training meetings

• Maintained all product-related documentation and customer billing

Education

General Educational Development (GED)

Malakoff High School – Athens, TX 2005

Certifications

CPR Certification

Aide Certification

Technical Proficiencies

Microsoft Office (Word, Excel), Google Docs & Chrome, CRM Systems, QuickBooks, Multi-line Phone Systems

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