Project Coordinator Quality Assurance

PROFILE SUMMARY

Expertly orchestrated international IT operations across UAE and KSA, driving excellence and innovation in service delivery within the IT/ITES sector.

Successfully managed multi-million-dollar IT project budgets, ensuring cost control, resource optimization, and alignment with financial forecasts.

Diligently managed ServiceDesk operations, setting and exceeding targets, strategizing for efficiency, and implementing robust disaster recovery and business continuity plans.

PRINCE2 Certified Project Manager adept at aligning service delivery projects with client requirements, ensuring adherence to SLAs, and developing SOPs for seamless process execution.

As a Scrum Master ensuring that the Scrum team follows the processes that were agreed upon.

Exemplary client relationship management skills demonstrated through proactive support, effective issue resolution, and a relentless commitment to customer satisfaction.

Expert in budget planning, tracking, and variance analysis, consistently delivering projects within scope and under budget without compromising quality. Partnered with major insurance clients to deliver professional services in Information Risk Assessment Controller.

Evaluating efficient in LAN/WAN administration, certificate management, and Governance, Risk, and Compliance (GRC), ensuring robust network security, disaster recovery, internal audit and regulatory compliance.

Exceptional team leadership abilities, fostering a culture of excellence, driving performance, and maximizing efficiency in both process operations and customer service delivery.

Seeking new leadership challenges with a globally reputed organization to leverage my diverse skillset and drive transformative change in the IT/ITES sector.

CORE COMPETENCIES

Cyber Security Risk Management

Client Relationship Management

Agile / Scrum Management

Technical Vendor Onboarding

Project Management (Prince 2 )

Governance, Risk & Compliance

Control Audit & Policy Development

Process Improvement

Risk Assessment & Management

SOFT SKILLS

EDUCATION

P.G. Diploma in Computer Applications, Bapatla,

Andhra Pradesh, India

B. Com, Guwahati University, Assam, India

1995

1994

Thinker Intuitive Collaborator

Active Listener Innovative Communicator

Results-oriented risk management professional with over 25 years of experience in IT operations and project management across the UAE and KSA. Expertise in Governance, Risk, and Compliance (GRC), risk audits, and cybersecurity risk management. Proven track record in optimizing processes, enhancing compliance, and driving strategic initiatives for technical vendor onboarding. Adept at stakeholder management and leading cross-functional teams to achieve organizational goals. JOGESH PATHANENI

*******@*****.*** +91 – 986-***-****

Certifications: PRINCE2 (Foundation), IT

Governance Workshop, ITIL V3 (Foundation),

PMP Examination Study Workshop, SCRUM

(Foundation), Internal Auditor (IT

Management)

Technical Proficiency: Windows Server, HTML,

CSS, PHP, MS SQL Server, Remedy 5.0,

ServiceNow, Jira, MS Office 2010, Power BI,

2011

Till Date

2009

Till Date

CAREER TIMELINE

WORK EXPERIENCE

Jul’21 – Feb’ 2025: EVIDEN (an ATOS Business), Pune as Senior Project Manager & Control Audit Specialist

• Led enterprise-wide risk assessment and control audit initiatives across underwriting, claims, and policy administration systems, ensuring compliance with regulatory standards

• Developed and implemented third-party risk management frameworks, conducting due diligence and continuous monitoring of vendors handling sensitive policyholder data, resulting in improved audit readiness and vendor compliance. Managed dependencies and proactively mitigated risks affecting project delivery.

• Managed cross-functional Agile teams to deliver audit remediation and process improvement projects, enhancing internal controls and reducing operational risk exposure across insurance operations. Key Achievements:

• Reduced audit findings by 40% through the implementation of a centralized control monitoring system, enhancing compliance across underwriting and claims processing functions.

• Streamlined third-party risk assessments, cutting vendor onboarding time by 30% while improving regulatory alignment. Mar’18 – Jun’21: Vijigeesha Resources & Consultancy (P) Ltd, Hyderabad as Executive Director - Technical

• Directed technical vendor onboarding processes ensuring compliance with GRC standards.

• Championed innovative digital marketing strategies to enhance company growth.

• IT Budgeting

Key Achievements:

• Spearheaded enterprise-wide digital transformation initiatives, boosting operational efficiency and driving a 25% increase in service delivery performance.

Mar’16 – Feb’18: Freelance IT Consultant, Hyderabad

• Provided expert guidance on infrastructure optimization for private and government organizations. Nov’14 – Feb’16: Akshay Software Technology Ltd, Dubai, UAE as Project Manager

• Provided expert technical guidance to private and government organizations, optimizing their infrastructure to meet evolving needs and standards.

• Spearheaded team management initiatives, offering invaluable insights into recruitment processes and aiding in the development and monitoring of Service Level Agreements (SLAs).

• Drove IT sales initiatives for prominent banks, successfully fulfilling hardware, software, networking, and other IT requirements to support their operational excellence.

• Collaborated with multiple stakeholders to streamline processes and enhance customer satisfaction, leveraging strong interpersonal skills and industry expertise.

Sep’13 – Oct’14: BBG Group FZCO, Dubai, UAE as Project Coordinator

• Coordinated end-to-end data centre setup activities, including infrastructure planning, vendor alignment, and equipment procurement to ensure timely and cost-effective deployment. Spearheaded

• Monitored project milestones and resource allocation, facilitating cross-functional communication between network engineers, facility teams, and external contractors to maintain alignment with technical and business requirements.

• Ensured compliance with security, power, and cooling standards, conducting regular site inspections and documentation reviews to support audit readiness and operational resilience. Aug’12 – Aug’13: Sujana Group of Companies, Hyderabad as Senior Manager IT

• Led IT infrastructure modernization across multi-plant operations, integrating ERP systems, SCADA, and IoT platforms to enhance production visibility, reduce downtime, and support real-time decision-making. ordinated end-to-end data centre setup activities, including infrastructure planning, vendor alignment, and equipment procurement to ensure timely and cost-effective deployment. Spearheaded.

• Implemented robust cybersecurity and compliance frameworks, safeguarding proprietary manufacturing data and ensuring alignment with ISO 27001 and industry-specific regulatory standards.

• Collaborated with operations, supply chain, and engineering teams to align IT strategy with business goals, driving automation initiatives that improved process efficiency and reduced operational costs by 20%. Sujana Group

Of Companies

BBG Group

FZCO

Akshay

Software

Technology

Ltd

Freelance IT

Consultant

Vijigeesha

Resources &

Consultancy

(P) Ltd

EVIDEN (an

ATOS

Business)

2012-2013 2013-2014 2014-2016 2016-2018 2018-2021 2021-2025 PREVIOUS EXPERIENCE

• Sep’11 – Aug’12: Freelance IT Consultant, Hyderabad

• Apr’10 – Sep’11: Sungard Global Technology, Pune as an Assistant Manager - IT

• Apr’07 – Mar’10: Fujitsu Consulting India Ltd., Pune as an Assistant Manager - IT

• Nov’05 – Jan’07: Nipuna Services., Hyderabad as a Senior Associate

• Oct’03 – Oct’05: Sutherland Tech. (P) Ltd., Chennai as a Senior Help Desk Engineer

• May’02 – Aug’03: Nishi Informatic, Tanuku, AP as a Team Lead

• Apr’00 – Apr’02: Computer Den Inc., Tanuku, AP as a Senior Systems Engineer

• Apr’96 – Mar’00: More Services, Vijayawada as a Territory Manager PERSONAL DETAILS

Address: Flat 303, Sunrise Arcade, Opp Road # 1, KRCR Colony, Bachupally, Hyderabad, India Languages Known: English, Hindi, Telugu, Urdu (Spoken) and Japanese (Basic) Date of Birth: 22-11-1973

Location Preference: India/ Dubai/ GCC/ Europe

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