Senior Analyst Project Management

A. Karriem Cutts - Sr. Analyst

*.************@*****.*** 757-***-**** https://www.linkedin.com/in/akarriemcutts Senior Analyst with expertise in operations and data analysis, driving a 15% revenue increase and enhancing team collaboration through strategic projects and streamlined workflows, with proven success in complex project management.

WORK EXPERIENCE

CPH Consulting, LLC-Billing Specialist 01/2024 - 07/2025 Sanford, FL

• Generated, reviewed and ensured compliance with monthly billing invoices per contract and regulations, and minimizing disputes. $1M+ monthly revenue by managing 200+ accounts.

• Spearheaded the implementation of streamlined invoicing procedures and billing protocols, enhancing workflow efficiency by 30%. Directed the end-to-end processing, validation, and distribution of invoices. Analyzed and resolved delays in the approval process, reducing turnaround time by 25%. Addressed and resolved client inquiries for improved satisfaction

• Collaborated with a diverse client base, including Tesla and Starbucks, delivering tailored solutions that increased engagement and satisfaction across various sectors, from local government to retail.

• Analyzed user data to uncover trends, drive a 15% cost reduction, and enhance client forecasting through predictive analytic documentation in Deltek Vision.

• Streamlined billing processes by organizing invoice records and contracts electronically, resulting in improved accuracy and faster retrieval. Proactively monitored outstanding invoices to enhance timely processing, reducing overdue payments by 20%.

Gulfstream Aerospace Corporation - Aviation Mechanic 02/2023 - 11/2023 Savanna, GA

• Contributed to the G Series aircraft structures collaborating within a dedicated 10-member team to meet challenging deadlines during 70+ hour work weeks.

• Performed comprehensive maintenance tasks, from preventative measures to troubleshooting and efficiently repairing or replacing damaged parts, leading to a 20% reduction in equipment downtime.

• Skilled in using hand and power tools for maintenance and repair tasks, including plumbing and electrical work, resulting in enhanced system reliability and reduced downtime.

• Successfully interpreted blueprints, diagrams, and work orders to ensure section operations met original specifications, leading to a streamlined inspection process and improved quality assurance. Onbrand 24 -Supervisor Workflow Manager (WFM) 12/2020 - 12/2022 Savannah, GA

• Facilitated communication among 5 WFM communication teams, boosting project delivery speed by 30% through enhanced collaboration. Primary POC.

• Curated, organized, and planned all methods of morning communication review updates for new software products, policies, and procedures.

• Performed resource management reconciliation tasks to facilitate all Termination Removal requests, daily WFM reporting and Leadership updates

Verizon Corporate - Senior Analyst - Process Implementations 10/2017 - 12/2018 Lake Mary, FL

• Drafted and implemented comprehensive communication strategies for new and updated products and policies, fostering clarity and collaboration across multiple workgroups.

• Enhanced communication by streamlining administrative email management, resulting in a 30% faster response time and improved executive management.

• Optimized resource management reconciliation for termination removal requests, increasing daily WFM reporting accuracy by 25% and enabling leadership to make accurate informed decisions. Verizon Corporate -Analyst, Fraud Investigations 01/2017 - 10/2017 Lake Mary, FL

• Proactively managed fraud accounts by conducting thorough investigations, implementing cleanup protocols for frontline associates, and ensuring timely credit reconciliations, resulting in improved victim recovery and stronger fraud prevention measures.

• Spearheaded initiatives to detect and prevent fraudulent activities within a telecommunications network, resulting in 30% reduction of fraud.

• Led a team of 5 in implementing fraud-related procedures for over 500 corporate and wireless clients across all B2B channels, enhancing security measures and reducing fraud incidents by 20%. Spearheaded process improvement initiatives by updating procedures for newly launched fraud operations services, resulting in a streamlined workflow and enhanced operational efficiency.

• Spearheaded the creation and management of Global Fraud Audit implementations, enhancing training effectiveness and communication timeliness, resulting in a significant reduction of fraud incidents and improved audit accuracy.

• Expert on Fraud Claim Portal Rejections. Implemented Fraud Claim Portal Rejection policy changes resulting in 29% reduction in Fraud Center rejection rates from 34% to 5% in 2017. Verizon Corporate - Coordinator, Business Collections 05/2012 - 12/2016 N. Charleston, SC

• Streamlined conversion of 26 billing systems, resolving access faults and enhancing workflows, reducing analyst workload by 20%.

• Managed Media and Analytics budgets for 100+ accounts, driving $1.5M+ in annual revenue with a 12-member team.

• Rehabilitated Accounts Receivables for Business Accounts aged 90 days and greater resulting in $1.5 Million reduction for invoices on Annual Volume Commitment Contracts 2013-2016.

• Oversaw a $5M annual Collection Portfolio for Residential and Wireless clients from 2012 to 2016. Education

State University of New York College at Old Westbury - Bachelor of Arts, Media & Communications 2004 Westbury New York

Skills

• Project Management Agile & Scrum, Marketing & Content Strategy

• Data Strategy, Performance Analytics, Statistical Analysis, Data Analysis

• Data Visualization & Reporting, Forecasting & Analytic, Usability & Testing, Microsoft Excel, Word

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