Customer Service Business Development
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GERARDO DAUMY JR
Lexus of North Miami May 2023 - October 2023
Mine leads for the dealership through the existing customer base, and inbound phone calls.
Provide support in the sales process by scheduling appointments, following up with customers, and
documenting my interactions in the CRM.
Pivot tables
Bookkeeping
Quickbooks Online
Financial Reports
Data Visualization applications
Customer Service
Hospitality
MySQL Database Applications
Business Research
Team Management
Project management
SAP Business applications
Phone Etiquette
Cold calling sales
CRM
English Fluent
Spanish Fluent
Business Development Center Agent
Florida International University
Bachelor's of Business Administration
Major:Management Information Systems
2013– 2018
Boucher Brothers January 2020 - April 2021
Set up and put away beach equipment for the Shelbourne and Nautilus hotels on Miami Beach.
Managed beach operations, which included collecting payments in various forms, recording transactions using an iPad, and handing cash over to the collections manager.
Attended monthly management meetings to review the company's performance and discuss upcoming objectives. Maintained a budget for property transactions and reported daily using Excel Spreadsheets on my mobile phone.
Trained and welcomed new hires in their positions. Barbara Goleman Senior High School
High School Diploma
2009-2013
Certifications
Detail-oriented professional with a foundation in
business administration, Customer service, and
financial management. I am committed to customer
satisfaction and delivering on goals.
QuickBooks Pro Advisor
QuickBooks Payroll
Business office Associate
Carmax July 2021- May 2022
Attend the front desk of the business office, which includes greeting and helping customers get their payoffs, collecting payments, and answering the phone.
Sign and explain the documents accompanying customers’ transactions, including odometer statements, GAP
agreements, registration and plate creation or transfer, extended warranties, and full buyer’s order explanation. Follow closing procedures of closing money drawers, reconciling the safe, restocking the copy machines, locking files, and leaving the office orderly.
Beach Property Manager
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