Program Coordinator Office Assistant

JOSEPH MONDAL Program Coordinator

Address: Khulna-Mukti Foundation, Paikgacha Road, Tala, Satkhira

Mobile: 019********, Mail: **.**********@*****.*** Professional Profile

An accomplished, highly experienced and qualified Program Coordinator with a proven record of success in the administration, program implementation, logistic planning, Store maintenance, financial management and smooth delivery of diverse campaign and program. Adept in assessing and understanding the unique needs of each activities and or events and ensuring that the requirements of all stakeholders are effectively aligned and fulfilled. A calm and pragmatic negotiator capable of adapting to last minute change and who excels in leading projects from initial concept to completion, including creating the background operational processes which are critical to the success of large scale high profile programs.

Education

Examination Institution Year University/Board Division/Class Masters B.L.College, Daulatpur, Khulna 1994 National,Dhaka Second Bachelor of Arts Notre Dame College,Dhaka 1979 Dhaka Second HSC Notre Dame College, Dhaka 1977 Dhaka Second

SSC ST. Paul’s High School, Shelabunia,

Mongla, Bagerhat

1975 Jessore Second

LLB (Law) Patuakhali Law College,Patuakhali 2008 National, Dhaka Third Top Skills & Keywords for Program Coordinator/Project Coordinator and Project Officer Resumes Event Planning and Coordination Budget development and management Project management Key performance indicator (KPI) tracking Risk Assessment and Mitigation Conflict Resolution and Negotiation Financial management & forecasting Participant support and guidance Office management Supervision and monitoring

Program evaluation and improvement Operational process optimization Problem solving and troubleshooting Resource, store and logistic planning Dynamic, flexible and enthusiastic personality Strong interpersonal skills Timely, effectively and efficiently humanitarian response Strong motivation and team spirit Adaptability and flexibility Team leadership and collaboration` Ability to work in a diverse environment Active Listening and Feedback Incorporation Key Features

Highly organized Program Coordinator with 15 years of experience managing complex projects and events, ensuring seamless execution and timely delivery. Skilled in stakeholder management and budget tracking, resulting in a 30% increase in project efficiency and a 20% reduction in costs.

Detail-oriented Program Coordinator with a proven track record of successfully coordinating and implementing humanitarian and development programs for diverse audiences. Proficient in program evaluation and data analysis, resulting in a 25% increase in program attendance and a 30% improvement in participant satisfaction.

Resourceful Program Coordinator with 25 years of experience in the non-profit sector, adept at building and maintaining partnerships with community organizations and volunteers.

Detail-oriented and organized Program Coordinator with experience in event planning and project management, seeking a position to utilize my skills in coordinating logistics, managing budgets, and ensuring successful program execution for a mission-driven organization.

Goal-driven and adaptable professional with a background in education and program administration, seeking a Program Coordinator role to leverage my skills in curriculum development, staff training, and program evaluation to enhance the quality and effectiveness of educational programs.

Coordinated and facilitated a team of 76 volunteers to support program delivery, providing training, supervision, and recognition, resulting in a 90% volunteer retention rate and a 30% increase in program capacity.

Developed and managed partnerships with community organizations and stakeholders, collaborating on program design and delivery, resulting in a 40% increase in program reach and impact.

Career Summary

25 November, 2019- Continue Mukti Foundation, Bangladesh Program Coordinator

Outline

Working on an operational and humanitarian response under ToGETHER: Towards Greater Effectiveness and Timeliness in Humanitarian Emergency Response" funded by by Malteser International, Germany undertaking the responsibility to execute wide area of events, ensure inclusion of the stakeholders and involve the appropriate management of significant budgets, assets, finance and logistical challenges.

Key Responsibility

Mentoring Local Humanitarian organization for their capacity building

Timely, effectively and efficiently humanitarian response

Understanding and managing the role of an extensive volume and range of stakeholders

Planning and managing both one-off events of various duration and contribution to the delivery of a program of events in support of an organizations overall strategy

Designing and implementing effective operational processes and data management solutions

Accruing extensive expertise in press operations and accreditation, logistical planning, store management, financial management, budget control, staff recruitment, office management, staff development, troubleshooting of technical issues. Key Achievement

Malteser International Award: Successful execution of all events aspect including managing the venue, timely, effectively and efficient response including monitoring, inclusion of stakeholders, event design, coordination and cooperation and advocacy and networking and efficiently solving problems. Budget controlling, Asset management, financial management and timely reporting. 01 May, 2011- 30/06/2018 ADAMS, Khulna, Bangladesh Manager (Store and Logistic)

Key Responsibility

Supervise and lead a team of employees, including hiring, training, scheduling, and evaluating performance. Create and maintain a positive work environment, fostering teamwork, motivation, and employee development. Monitor and analyze sales performance, implementing strategies to achieve sales goals and increase profitability. Maintain inventory levels, including ordering and replenishing merchandise, conducting regular inventory counts, and managing stock levels effectively. Ensure the store is visually appealing and properly merchandised to attract customers and drive sales. Provide exceptional customer service by resolving customer complaints or issues promptly and effectively. Monitor and enforce store policies, including cash handling procedures, loss prevention measures, and safety protocols. Generate reports on sales, inventory, and other key performance indicators to assess store performance and make informed decisions. Ensure security and safety of the store. Ensure that sufficient inventory is available at the store to avoid being “out of stock”. Make proper planning, managing profit and loss, handling cash at the store as well as collating daily sales as well as other necessary reports.

01 January, 2011-30 April, 2011 Shushilan, Khulna, Bangladesh Administrative Officer

Key Responsibility

Help ensure fully compliant procurement of office materials and asset management systems. Help identify safety issues and ensuring a safe and sound work environment. Coordinate and report on activities and required resources to ensure cost efficient and quality service delivery from administrative support functions.

Help ensure administrative systems, processes, and policies are in line with organization standards and donor and local government. Engage with relevant external stakeholders on assigned administrative matters and help ensure required authorizations and documents are up-to-date. Coordinate the efficient use of assets and rented facilities. Coordinate the provision of travel and logistics support and services to staff and visitors. Coordinate event planning activities, including delegation visits, trainings and workshops. Support in procurement functions, specifically in due diligence visit, new supplier request and receipt of procured goods. 01 May, 2006- 30 September, 2009 Caritas Bangladesh, Barishal, Bangladesh Administrative Officer

Key Responsibility

Administration: Assist the Office Manager in filing and archiving system of hard copies and electronic copies. Develop and monitor a correspondence system with reference structure. Monitor a backup system with support from the part-time/external IT technician. Assist the Office Manager in follow-up checklists of office license, visa and passports. Support the Office Manager in organization of special events e.g. seminars, workshops, retreat. Organize and supervise the maintenance of working stations and office space (meeting hall, public area, and storeroom. Take meeting minutes. Logistics: Assist in procurement process in the offices and projects e.g booking tickets, hotels, purchasing etc. Supervise and monitor inventory of office and project equipment. Supervise and monitor all contracts (travel insurances, office and house lease contracts). Supervise the maintenance of furniture, equipment, vehicles.

02 August, 1998- 30 September, 2005 Danida, Patuakhali, Bangladesh NGO Coordinator

Key Responsibility

Budget development and management

Event planning and coordination

Volunteer recruitment and management

Program evaluation and improvement

Relationship building and partnership management

Participant support and guidance

Compliance and policy implementation

Data analysis and reporting

Key performance indicator (KPI) tracking

Project management

Time management and prioritization

Communication and interpersonal skills

Problem-solving and critical thinking

Adaptability and flexibility

Language

Language Reading Writing Speaking

English Excellent Good Good

Bangla Excellent Excellent Excellent

Computer

MS word, Excel, Power point, Internet

Training/Workshop: Abroad

Course Name Duration Total Fellowship Organized by Multicultural Extension

Course

13-29 January

2003

17 days Royal Danish Ministry of

Foreign Affairs

Camp sax, Vietnam

Multicultural Extension

Course.

6 May-29 July

2003

86 days Royal Danish Ministry of

Foreign Affairs

Nordic Agricultural

Academy, Denmark

Advocacy Training

Workshop

28-31 March,

2022

Malteser International,

Germany

ToGETHER, Nepal

ToGETHER Global

Conference and related

coordination and

networking meeting

22Oct-01

November, 2022

10 days German Federal Foreign

Office (GFFO)

Malteser International,

Germany

South-South Exchange

Program

19-26

November, 2023

8 days Malteser International,

Germany

ToGETHER, Thailand

Related Training: In country, Bangladesh

Course Name Duration Total Organized by

Financial Management 29-31 October, 2019 3days Manusher Jonno Foundation, Dhaka Knowledge Management and Best

Practice Documentation

24-26 September,

2019

3 days Manusher Jonno Foundation, Dhaka

Consortium Management 12-18 October, 2017 7 days NGO Forum, Dhaka Sustainable Development Strategy &

Poverty Eradication

07-16 April, 2017 10days Proshika ( HRDC)

Staff management, supervision and

development

03-04 July, 2016 2 days Caritas development Institute, Dhaka Project cycle & risk management 03-07 February, 2016 5days NGO Forum, Dhaka Reporting 07-13 Nov. 2007 7 days Caritas development Institute, Dhaka Gender and Development 1-3 October 2007 3 days Caritas development Institute, Dhaka Human Rights 12-18 August, 2006 7 days Caritas development Institute, Dhaka Organizational Capacity Building of

NGOs and Partnership Development

24-28 June 2006 5 days Care-Bangladesh

NGO Management 21-25 August, 2005 5 days Caritas development Institute, Dhaka Human Resource Management 7-13 May, 2005 7 days BMDC, Khulna Project Management and Logical

Framework Approach

26-30 April 1998 5 days Caritas development Institute, Dhaka Planning Management and

Supervision

13-22 Dec. 1992 10 days Caritas development Institute, Dhaka Evaluation 3-5 May 1992 3 days Caritas development Institute, Dhaka References

1. Ranjan Francis Rozario, Former Executive Director, Caritas Bangladesh, 2,outer circular road, Shantibagh, Dhaka-1217, Phone: +880-*-******* Fax: +880-*-*******, Email: **@*********.*** 2. Gobinda Ghosh, Director, Mukti Foundation, Satkhira, Mobile: 017**-****** Email: *******************@*****.***

Certification

I confirm that the information given above is, to the best of my knowledge, true and complete. Joseph Mondal Date: 31 May, 2025

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