Project Manager

Sonya Kulfan

Berea, Ky ***** 859-***-**** ***********@*****.***

SUMMARY

Self-starting, solutions driven, detail oriented professional. Strong at cultivating internal and external business relationships and fostering multi team collaboration. Looking for a new opportunity to continue to expand my skill set helping exceed company goals. CORE COMPETENCIES

Communication Skills

Cross-Functional Leadership

Customer Focused

Business Partner Relations

Process Improvement

Sales Operations

Service Delivery

Construction Projects

SFDC Reporting

SMB Channels

Talent Management

Project Management

ACCOMPLISHMENTS

Multiple Customer Service Awards

Best Customer Experience Award

Partner Sales Management Recognition

BOS Fun Committee Volunteer!

PROFESSIONAL EXPERIENCE

Comcast Business – Virtual Oct 2022 to Current

Partner Account Coordinator 3 – Technical Product Sales - Business Support Assessing and managing multiple orders for large and small companies through launch, entry, survey and construction to installation

- Coordinating with stakeholders, onsite contacts, survey and construction management teams

- Conducting conference calls with sales partners and solutions providers

- Assessing customer and end user goals and reducing project fallout

- Managing multiple projects to ensure all internal department SLAs are meet or properly escalated

- Creating and analyzing cost justification models for locations requiring construction

- Managing my own escalations per regional specific guidelines

- Assisting other teams with escalated issues, providing subject matter education and direction Comcast Business – Virtual Nov 2021 to Oct 2022

Partner Support Coordinator

Verifying, correcting and coordinating indirect sales channel orders

- Primary point of contact for partner sales agents, sub agents and internal teams

- Identifying opportunities and making recommendations for improvement to Comcast processes

- Speaking with customers and making recommendations for additional lines of business products

- Fostering productive business relationships between Comcast and indirect sales agents in the Solutions Provider Program

Sonya Kulfan PROFESSIONAL EXPERIENCE CONTINUED PAGE 2 Company C – Concord, NH Dec 2019 to 2020

Lead Consultant – Customer Service Operations

Lead customer service consultant focusing on streamlining and improving existing customer processes.

- Escalation contact for VIP designer and wholesale client issues

- Distributing regular status reports to wholesale retail accounts

- Onboarding and acclimating new business partner acquisitions

- Direct support for VP of national sales team

- Reported directly to Company ownership

Verizon Business Markets – Lonetree Colorado March 2018 to 2019 Project Manager – Service Delivery

Execute and maintain project management processes in the areas of scheduling, risk, issue and change management

- Track and manage tasks assigned to internal teams to meet client deliverables

- Conducting regular conference calls to mitigate risk and service turnups

- Distributing regular status reports to all stakeholders

- Develop and maintain project schedules and calendars Comcast Business – Greenwood Village, Co May 2014 to 2018 Partner Support Coordinator

Verifying, correcting and coordinating indirect sales channel orders

- Primary point of contact for partner sales agents, sub agents and internal teams

- Identifying opportunities and making recommendations for improvement to Comcast processes

- Speaking with customers and making recommendations for additional lines of business products

- Fostering productive business relationships between Comcast and indirect sales agents in the Solutions Provider Program

EDUCATION

- University of Advancing Technology 1998-2000

- Red Mountain High School Class of 1992

TOOL PROFICIENCIES

CSG

DocuSign

SFDC

NABT/ HouseSmart

Webtop

Workbench

EMAP

P2

Café 360

OneNote

Adobe Acrobat

Excel

Word

Power Point

Publisher

Outlook

Forms

Serviceability

MySource

Sphere

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