Customer Service Food
Resume:
Sterling A. Lindsay
**** ******'s INN PL.
Waldorf, MD 20602
****************@*******.***
**Objective**
To secure a leadership position that leverages my experience and strong people skills while providing avenues for ongoing personal and professional growth.
**Competencies**
- Proven ability to supervise, train, and inspire personnel.
- Expertise in inventory control, forecasting, purchasing, cost control, budgeting, regulatory compliance, total quality management principles, and effective project teamwork.
- Exceptional at establishing productive working relationships and projecting a positive, professional image.
**Certificates**
- SERV Safe Manager Certification, NRAEF (2011)
Recognized as certified in the leading food safety program accepted by local, state, and federal health departments.
**Education**
- Adapt Program, Advanced Development and Planned Transition (Feb 2014)
Specialized training in leadership, team management, negotiation, client communication, strategic meetings, business etiquette, associate performance improvement, and practical presentation skills.
- Harvard Mentor Plus Program, Harvard Business School (May 2007)
- Developing Dynamic Leadership, Compass Group (Jan 2010)
Focused on team building, negotiation strategies, effective communication, managing interpersonal differences, running productive meetings, and enhancing performance through practical skills.
- Certified Food Management Professionals (FMP) (2010)
- Certified Food Protection Professional (CFPP), Dietary Manager Association (2002)
- Prince George's Community College, Landover, MD (1984)
- Calvin Coolidge High School, Washington, D.C. (1983)
High School Diploma
**Work Accomplishments**
Food Service Manager – Sky Bridge Watermark
April 2025 - Present
Managed food and labor costs within a retirement community.
Developed menus to meet resident satisfaction and took action to improve product quality.
Created action plans to exceed financial constraints.
Trained staff to meet the goals of the Nutrition Program
Trained staff in HACCP compliance.
**General Manager 3, Ingleside of Rock Creek**
August 2024 – January 2025*
- Ensured rigorous compliance with health and safety inspections.
- Expertly controlled costs while consistently meeting P&L budget requirements.
- Managed finances with precision and accuracy in client billing reconciliation.
- Implemented effective resident billing systems and processed necessary credits seamlessly.
- Actively represented Dining Services on the Resident Food Committee, advocating for resident needs.
- Skillfully addressed resident feedback through multiple communication channels to enhance satisfaction.
- Led a server training team to ensure uniform training and high employee engagement.
- Demonstrated excellence in setting up and managing catering systems.
- Conducted daily meetings with management to discuss event outcomes and food quality.
- Engaged in regular dialogues with managers to foster personal and professional growth.
**Director of Dining Services, Goodwin House Alexandria, Alexandria, VA**
*2006 – June 12, 2024*
- Successfully managed operations with a volume of $6 million.
- Served as Interim Director at Goodwin House Bailey's Crossroads for four months, expertly overseeing a $7 million volume.
- Functioned as Interim Director of Environmental Services for one year, confidently managing a $2 million volume.
- Cultivated and developed several associates into Dining Services Manager positions and prepared five managers for Director-level roles.
- Trained two Executive Chefs to advance into Regional Chef positions.
- Ensured uncompromising regulatory compliance with all state, local, and federal regulations.
- Achieved an impressive overall satisfaction score of 89% during client surveys.
- Operated within budgetary guidelines, ensuring compliance with approved vendors.
- Built and nurtured strong client relationships that promoted business growth.
- Conducted performance appraisals and implemented action plans that surpassed financial objectives.
- Enhanced staff satisfaction and operational efficiency through focused evaluation and strategic adjustments.
- Established solid relationships with the Senior Leadership Team and all departments within Goodwin House Alexandria.
- Successfully engaged a diverse workforce (65-70 nationalities) to deliver exceptional customer service and client satisfaction.
- Maintained strict compliance with health and safety inspections while consistently controlling costs and adhering to P&L budget requirements.
- Efficiently managed finances and reconciled client billing, ensuring transaction accuracy.
- Implemented effective resident billing systems, facilitating smooth operations and necessary credits.
- Represented Dining Services on the Resident Food Committee with confidence and professionalism.
- Proactively addressed resident feedback through various channels, demonstrating a commitment to improvement.
- A server training team was led to ensure consistent and practical training for all employees, driving engagement and performance.
- Held regular discussions with managers to address personal and professional growth.
**Director of Dining Services, Goodwin House Alexandria, Alexandria, VA**
*2006 – June 12, 2024*
- Successfully managed a $6 million volume.
- Served as Interim Director at Goodwin House Bailey's Crossroads for 4 months, managing a $7 million volume.
- Served as Interim Director of Environmental Services for a client for 1 year, managing a $2 million volume.
- Developed several associates into Dining Services Manager positions and prepared five managers for Director-level roles.
- Trained two Executive Chefs to become Regional Chefs.
- Ensured regulatory compliance with all state, local, and federal regulations.
- Achieved an overall satisfaction score of 89% during client surveys.
- Operated within budgetary guidelines and maintained purchasing compliance with approved vendors.
- Cultivated strong relationships with clients.
- Conducted performance appraisals and developed action plans to exceed financial constraints.
- Improved staff satisfaction and efficiency through proper evaluation and adjustments.
- Fostered strong relationships with the Senior Leadership Team and all departments within Goodwin House Alexandria.
- Engaged a diverse workforce (65-70 nationalities) to achieve high customer service and client satisfaction.
- Maintained compliance with health and safety inspections.
- Controlled costs and adhered to P&L budget requirements.
- Managed finances and reconciled client billing.
- Implemented resident billing systems and issued necessary credits.
- Represented Dining Services on the Resident Food Committee.
- Addressed resident feedback through various communication channels.
- Oversaw a server training team to ensure consistent training and employee engagement.
Expert in setting up and managing catering systems.
Conducted daily meetings with managers to discuss events and food quality.
Held regular discussions with managers to address personal and professional growth.
Food Service Coordinator – Argus House, Arlington, VA
2004 – 2006
Managed food and labor costs within a group home environment.
Developed menus to meet resident satisfaction and took action to improve product quality.
Created action plans to exceed financial constraints.
Trained staff to meet the goals of the USDA Nutrition Program and the National School Lunch Program.
Trained staff in HACCP compliance.
Director of Dining Services – Culpepper Gardens, Arlington, VA
1999 – 2004
Managed food and labor costs in a senior living environment.
Trained and developed management staff to help them meet their objectives.
Maintained positive client relationships.
I gained knowledge of therapeutic diets.
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