Project Manager Senior

Erin Bushnell

970-***-**** **********@*****.***

Professional Summary

A highly organized and efficient Senior Project Manager with a proven track record of supporting corporate officers and senior management. Demonstrates exceptional expertise in financial and operational leadership. This adroit professional excels in multidisciplinary managerial skills, driving process, procedure, and policy improvement initiatives. Accomplished in implementing workflow optimization techniques to enhance productivity, reduce labor costs, and maintain business integrity and quality of service.

Skills

My skills set me apart from others because I have the drive and desire to be successful. I am great at multitasking, analyzing, and working with multiple parties to come up with a solution that works for all parties. I am adept at following up on the project status and working with teams to ensure deadlines are met.

Business management

Financial

Functional

Multitasking

Processes

Quality

Stakeholder relations

Documentation

HR7 and X12 programs

HIPAA/PII/PHI

Business analysis

Technical analysis

Virtualization

Data collection and analysis

Presentation ability

System administration

Project Management

Team Leadership

Managing revenue projection

Revenue Cycle Management

Health Insurance registration and billing knowledge

Tools and Technical

MS Project

Mural

Google Docs

Smartsheets

Salesforce

Quickbase

MS Office Programs:(Word/Excel/Outlook/Power Point/Visio/Forms/teams/one note)

Lucid Chart

Power BI

Teamwork.com

HR7

X12

Work History

Sr Project Program Manager 7/2022 to present

Sr Project Manager 3/2022 to 7/2022

Project Manager, 2/2021 to 3/2022

Aetna

Assisted multiple team members to ensure they have the data that is needed.

Analyzed data as looking for opportunity to improve through lessons learned.

Worked with vendors on items they are delivering for projects.

Ensured timely execution to meet enterprise goals.

Created a friend type relationship with our partner teams.

Created highly visible excel spreadsheets highlighting data analytics.

Assist with vendor demos.

Created work plans/groups/templates in Asana.

Take on multiple tasks that require high analytics to determine a learning opportunity.

Assisted in creating a seamless activity for vendor management and ensure we are aligned.

Managed projects from inception

Assisted the functional teams.

Created project plans using MS Project and started to work through the Asana software program.

Planned, organized, and facilitated meetings for both internal teams and with the clients.

Built strong relationships with internal and external stakeholders.

Project Manager, 6/2020 to 10/2020 (Furlough due to Covid)

Advectus – Scottsdale, AZ

Managed projects from inception (Sales/contract) through the implementation (training with all the end users)

Created development specs for the development team to program (NetSuite with multiple integrations for each client specialty) that meets clients’ needs.

Assisted the functional teams with finding gaps in processes, evaluate and analyze to improve efficiencies.

Created sample workflows (prototypes) using Power BI/Visio/Lucid charts, to review with the functional teams to ensure adaption and gather any further feedback.

Created project plans using Smartsheets (both as a user and system admin) (MS Project/Mural/Teamwork.com/Google Docs/Excel

Discover root cause of problems and evaluate ways to increase efficiency of the project and process, in which I also developed additional ways to save time and money with enhancements.

Project Manager, 10/2018 to 2/2021

BroadPath Healthcare Solutions – Tucson, AZ

Managed a team of 7-10 people both onshore and off shore.

Managed from start (Sales Contract/Business requirement Documents) through the implementation of 35 to 40 projects simultaneously using MS Office products exclusively, Excel/Power Point/Word

Have basic knowledge of the HL7 and X12 programs with willingness to excel and be knowledgeable on the program.

HIPPA/PHI/PII compliance requirements

Understanding and budget needs, along with revenue cycle management

Understand hospital registration needs and security – along with the information needing to ensure timely payment of the claims presented.

Supported all functional teams within our company ranging from Sales to Training

Created process flows for all incoming projects.

oReviewed Statement of Work (contract) to determine scope and deliverables.

oCreated timelines and budgets based on the discovery from the contract.

oCollaborated with all functional teams to ensure timelines can be met and set proper expectations with the client. (MS Project/Excel/Word/Google Docs)

oTraining of the end user to ensure successful implementation.

oUsed Salesforce and created new ways to use the CRM tools.

oUsed ADP program to assist the other part of the team to set up direct deposit/payroll taxes/ and other support as needed.

Met with clients to ensure alignment of deliverables, timelines, goals of the projects, and client KPI’s.

Assisted the functional teams to discover root cause trends we were seeing and created processes to improve efficiency.

Created sample workflows and implemented them into the teams, identify additional areas of opportunity for improvement.

Created project plans using MS Project/Mural/Teamwork.com/Google Docs/Excel

Tracked all hours and expenses to keep project on task and within budgetary parameters. (Extensive excel usage)

Adjusted timelines and communicated that to stakeholders and clients based on a risk analysis that is completed regularly.

Power Point presentation to show week over week improvement and opportunities to stakeholders.

Planned, organized, and facilitated meetings for both internal teams and with the clients.

Built strong relationships with internal and external stakeholders.

Created scrum meetings with departmental leaders to determine issues and deliver solutions to individualized problems and concerns.

Facilitated scrum meetings internally, along with daily stand ups using Agile/Scrum methodology.

Assisted with implementation of a ticketing system that was created internally (like ServiceNow) for the process flow for the roster of our classes to be delivered to all our teams. Ticket number created in the Case Management program and then followed up to ensure closed out in a timely fashion. (Included everything from the start of the program to shipping to day 1 of training)

President/Owner, 05/2011 to 12/2018

TBC LLC – Bayfield, CO

I started this company from scratch to allow people to have the ability to work from home with legitimate work, also to offer a work/life balance.

Contracted with Arise Virtual Solutions to hire sub-contractors to take incoming customer service calls from fortune 500 companies such as AT&T, Disney, Home Depot, Apple and several others.

Reviewed our client goals and evaluated gaps within our process in the areas of onboarding, and retention.

When contracted work with AT&T, we used the ServiceNow platform for the tickets (referred to as cases) and I was to work them and clear them out as the Escalation Manager.

Started working in a customer service role, transitioned to a QA and to a subject manager expert to escalation manager to claims reviewer using the Client platform (which was very similar to Service Now) from the escalation managers.

Initiated operational improvements using lean methodologies to drive efficiency and reduce costs.

Thinking outside the box to create new and exciting way to improve our sales and increase the number of agents we take on.

QA analyst for Arise Virtual Solutions for 8 years.

Executive Assistant, 09/2010 to 03/2011

Wright Water Engineers – Durango, CO

Prepared meeting agendas and briefing papers for members of board of directors and executive team.

Developed and updated spreadsheets (Excel and Smartsheets) and databases to track, analyze and report on performance and sales data.

Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.

Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.

Responded to emails and other correspondence to facilitate communication and enhance business processes.

Updated executives on changing business needs by thoroughly documenting internal and client meetings.

Administrative Assistant, 08/2008 to 08/2010

McHenry County Animal Control – Crystal Lake, IL

Performed System Admin responsibilities for a new system we implemented from data-based migration as well as end user training (CRM Database)

Imported and maintained data for the new systems.

Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

Maintained daily reports and advised executive leaders in decision-making processes.

Education

High School Diploma: 05/1994

Harvard High School - Harvard, IL

Took Business Management courses, which prepared me for when I was hired to open multiple restaurant chains from scratch, and for starting my own company.

Certification: Project Management, 04/2020

University of Virginia - Online

Sitting for the PMI – PMP certification in September

Currently enrolled in Capella University for bachelor’s degree (to back up the work experience and drive)

Sitting for the APMP Foundation Certification by mid-August

Certifications

Fundamentals of Project Planning and Management

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