Customer Service Representative

**/**** ** *******

Augusta, GA

**/**** ** **/****

Remote, GA

**/****

Hephzibah, GA

DIANA BIRT

Professional Profile

Dedicated Customer Service Representative recognized for a proven track record in high-pressure sales and account management settings. Expertise in communication and problem-solving fosters productive relationships with diverse clientele, consistently meeting individual needs and driving customer satisfaction. Professional Experience

Cashier

Augusta Regional Airport

Greeted customers promptly and responded to questions. Processed credit card, cash, and check payments, ensuring all transactions were accurate. Maintained current knowledge of store promotions to highlight sales to customers. Counted and balanced cashier drawers.

Verified customer age requirement for alcohol or tobacco purchases. Assisted customers over the phone regarding store operations, product information and order placement.

Maintained positive working relationship with fellow staff and management. Met incoming customers pleasantly and offered support and service. Observed customers for intoxication or possible threat to safety. CSR

Calmarketing

Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas. Maintained records of customer interactions, transactions, comments and complaints. Developed strategies to improve quality of customer service delivery. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Updated system with order specifics and customer details, preferences, and billing information. Monitored customer satisfaction levels through surveys and feedback forms. Documented all conversations with customers in CRM software according to company standards. Updated job knowledge by participating in educational opportunities. Skills

Customer focus

Call center experience

Complaint resolution

CRM software

Scheduling

Escalation management

Multitasking and organization

Client relations

Quality control

Team development

Multi-task management

Paperwork processing

Payment processing

Clerical support

Time management

Education and Training

High school or equivalent

Hephzibah High School

Hephzibah, GA 30815 706-***-**** ********@*****.***

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