Customer Service Representative
Resume:
ELAINE TAYLOR
CONTACT
*******.******@******.***
Wake Forest, NC 27587
PROFESSIONAL SUMMARY
Dynamic Customer Service
Representative with extensive
experience at Time Warner
Cable/Spectrum. Expert in
complaint resolution and effective
communication, consistently
enhancing customer satisfaction.
Demonstrated ability to manage
high-pressure situations and
optimize routing for 30-50 fleet
vehicles, significantly improving
operational efficiency and
response times. Adaptable
problem-solver committed to
continuous improvement.
ACCOMPLISHMENTS
I was awarded three quartet
awards for outstanding customer
service
Perfect adendance.I pride myself
on being present to learn first
hand.
SKILLS
WORK HISTORY
CUSTOMER SERVICE REPRESENTATIVE Feb 2014 Apr 2025 Time Warner Cable/spectrum, Raleigh, NC
On
Resolved customer inquiries, complaints, and issues providing insightful solutions.
Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
Answered inbound calls to greet and assist customers with various needs and services.
special projects:assist new hire with first calls and answer all questions and or side jack with agent to assist with verbiage to get through call with correct information.
11/2019 transferred to routing and dispatch.
Work closes with technicians to ensure routes were coordinated. verseeing the dispatch, routing, and tracking of 30-50 fleet vehicles. Managed high-pressure situations, providing timely assistance for customers appointment requests, triaging
based on importance of the requests, with issues including but not limited to medical emergencies.
Coordinated with drivers and personnel to ensure timely deliveries, maintained accurate records for improved
data tracking, and responded to inquiries via email and phone. Utilized computer systems to troubleshoot issues, enhance field technician production verseeing the dispatch, routing, and tracking of 30-50 fleet vehicles. Managed high-pressure situations, providing timely assistance for customers appointment requests, triaging based on importance of the requests, with issues including but not limited to medical emergencies.
Coordinated with drivers and personnel to ensure timely deliveries, maintained accurate records for improved
data tracking, and responded to inquiries via email and phone. Utilized computer systems to troubleshoot issues, enhance field technician productivity and support overall operational efficiency. CUSTOMER SERVICE REPRESENTATIVE Mar 2008 Feb 2014 Acs/Humana Campaign, Raleigh, NC
Resolved customer inquiries, complaints, and issues providing insightful solutions with medical coverage..
Researched assistance requested and offered accurate information to resolve issues .
E
T
Time management abilities
Complaint resolution
Calm under pressure
Continuous improvement
Call center experience
Process improvement
Customer education
Document and records
management
Excellent communication
Adaptability
Problem-solving
AWARDS
Outstanding Achievement in
Customer Satisfaction, 2013
Communicated with clients over phone, email and chat platforms. Handled escalated callers to reach positive outcomes. Addressed customer concerns and complaints and resolved issues promptly concerning medical coverage.
Returned customer calls and responded to inquiries and complaints. Stepped up as a supervisor/mine went on leave .did that position for a year.
EDUCATION
HUMAN SERVICES Jun 1989
Vance Senior High, Henderson Nc
Dean's List Honoree, number semesters.
GPA number.
Listing even tho I didn't complete
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