Customer Service Business Analyst
Resume:
FRANKIE L RUDOLPH
Montgomery, Alabama 36106
***************@*****.***
Objective: To gain administrative position where I can utilize my management skills, numerical skills in accounting and customer service skills.
Summary Qualifications:
Highly skilled leader with skills in delegating tasks, team building, and creating positive customer experiences
Well versed in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Project)
More than 15 years of remarkable ability to analyze and interpret complexities.
Strong communication and verbal skills.
Excellent Customer Service Skills
Superb secretarial skill: typing, mailing, sorting, scanning, faxing, and record maintenance
WPM 60
Skills:
Maintaining organized physical workspaces, managing files and records, creating efficient systems for managing g task and information
Priortizing tasks, managing deadlines and allocating time to complete multiple responsibilities
Excellent written and verbal communication
Accurate at entering and managing data in various systems
Maintaining accurate and organized records and documentation
Provided excellent customer service to clients both internal and external
Overseeing the general operations of the office
Work Experience:
Quick Tax Solutions,, Accountant January, 2008-June 2025
Tax preparation of Individual and Business Tax
Bookkeeping
Organizing and sorting
Answering the phone
Provided customer service and customer satisfaction
Successful supervised, interviewed, hired and trained 12+ employees
Encore Payment Systems Business Analyst 2006-2008
Skilled in building client relationships.
Analyzed data using statistical procedures such as explanatory and confirmatory factor analysis.
Excellent presentation skills.
Great innovative and creative ideas.
Skilled in Word Excel, Power Point, Visio, and Landtech.
Set-up Merchant accounts for new and existing customers.
Provided data to small businesses to open credit accounts.
Appstar Financial Business Analyst : 2003-2006
Collected data in specific market trends for investors, hedge funds, and company competitors.
Analyzed market increase in sales and profits.
Completed due diligence work for new product development and investment.
Set-up Merchant accounts for new and existing clients.
Applicant Tracker for new and existing clients.
Set-up Terminals for small businesses.
Excellent presentation skills.
Strong writing skills.
Education:.
Alabama A&M University Huntsville Alabama
Biology
Auburn University of Montgomery Montgomery, Alabama
Business
Dearborn University/Kaplan Dearborn, Michigan
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