Customer Service Patient Access

Michelle Parks

*************@*****.*** ROMEOVILLE, IL, US 331-***-****

WORK HISTORY

Patient Access Specialist at Getix

January 2024 - April 2024 (0.5 Year)

Document pertinent patient information and all account work activity in the appropriate systems dictated by the health care facility and Company.

Review referrals with specialist to see if they were approved or denied. Secure authorizations and document all pertinent information (Authorization status, approvals, verifications)

Homemaker at Stay at Home Parent

December 2020 - Present (4.5 Years)

Ensure household duties are completed in a timely manner and manage household budget. Coordinate medical care, meals, and social activities. Remain deadline-oriented and reliable while adjusting priorities and managing time wisely. Customer Service Representative at IDIQ Call Center September 2019 - November 2020 (1.5 Years)

Trained new hires and interacted with customers via inbound phone calls, outbound phone calls, and email.

Took orders, provided technical assistance, enrolled customers into programs, and processed payments.

Solicited sales of new or additional products and services and documented call interactions. Utilized MS Office programs and communicated in a clear, concise manner. EDUCATION

Ultimate Medical Academy -

Graduated 2023-01-01

HIPAA Essentials for Healthcare Professionals

Educators of Beauty -

Graduated 2004-01-01

Cosmetology

Ultimate Medical Academy -

Graduated 2023-01-01

Medical Billing and Coding

SKILLS

Microsoft Word, 25 years

Microsoft Excel, 25 years

Accounts Receivable, 5 years

Mergers And Acquisitions, 5 years

Anatomy, 20 years

Physiology, 28 years

Automotive Industry, 5 years

Billing, 3 years

Medical Billing And Coding, 3 years

Call Centers, 3 years

Sales Till Operation, 2 years

Customer Service, 25 years

Communication, 15 years

Regulatory Compliance, 5 years

Content Management, 5 years

CERTIFICATIONS

Cosmetology practices

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