Customer Service Entry Level

Jenine Andrea Smith

Grange Hill, Jamaica Open to Remote Work

Phone: +1-876-***-**** Email: **************@*****.***

Professional Summary

Personable and results-driven Customer Service Specialist with over 2 years of experience delivering high-quality support through phone, email, and chat. Adept at resolving customer issues promptly, maintaining CRM systems, and navigating high-volume service environments. Recognized for empathy, efficiency, and consistently exceeding customer expectations. Seeking a fully remote role to apply my communication and problem-solving strengths in a customer-centric company.

Professional Experience

Cashier Torpedo Loan – Lucea, Jamaica Jan 2025 – june2025

• Processed financial transactions with 100% accuracy.

• Ensured client confidentiality and maintained detailed logs.

Reservations Specialist Itel International – Montego Bay, Jamaica Feb 2024 – Nov 2024

• Processed car rental bookings with speed and accuracy via phone and email.

• Cross-sold add-ons (e.g., insurance, upgrades), boosting revenue and satisfaction.

• Handled customer complaints and reservation issues to successful resolution.

Sales Representative International – Montego Bay, Jamaica June 2023 – Dece2023

• Achieved and exceeded monthly sales goals through proactive engagement.

• Delivered product knowledge and persuasive pitches over phone/digital platforms.

• Maintained strong customer relationships and managed objections professionally.

Human Resources Assistant (Contract) Royalton Negril – Negril, Jamaica Jan 2023 – Mar 2023

• Coordinated onboarding documentation and payroll input.

• Facilitated remote communication between new hires and internal departments.

Customer Service Representative Teleperformance – Montego Bay, Jamaica Jan 2022 – Sept 2022

• Provided top-tier support to customers via inbound phone calls.

• Handled escalations and resolved service issues while meeting quality standards.

• Documented all cases in CRM tools for tracking and follow-up.

Key Skills

• Phone, Chat & Email Customer Support

• Conflict Resolution & De-escalation

• CRM Systems & Data Entry (Zendesk, Salesforce – if applicable)

• Upselling Techniques & Sales Support

• Self-Motivation & Time Management

• Remote Tools: Zoom, Google Workspace, Microsoft Office

• Multitasking in High-Volume Environments

• Active Listening & Empathy

Education & Certifications

Culloden Vocational Training Center – Westmoreland, Jamaica

Events Planning & Management (2019–2020)

Grange Hill High School – Grange Hill, Jamaica

Social Studies III (2013–2018)

Certifications:

• Level 3 Supervision – NTA Events Planning Management

• Outstanding Customer Service – Heart Trust NTA Nominee

Awards & Recognition

• Award for Outstanding Customer Service

• Trainee of the Quarter – Heart Trust NTA

• Academic Excellence (Grades 7 & 10)

• Deportment and Poise Award (Grade 11)

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