Office Manager Customer Service
Resume:
Cassie Morris
*** ****** **, *********, ** *****
Home: 919-***-**** • Cell: 919-***-**** • E-mail: ***********@*****.***
-Office Manager / Office Administrator-
Office manager with over 10 years of experience in healthcare office management. Seeking to use my experience to help a medical team increase efficiency and profitability while becoming a key asset to the future growth and development of the organization. Core strengths include office administration, customer service, budget management, superior organization, and insurance procedures. Outstanding relationship skills with co-workers and staff members.
PROFESSIONAL SKILLS AND STRENGTHS
● Health Insurance Claim Form (CMS-1500)
● Online Claim Submission
● Office and Insurance Collection Strategies
● Medicare/Medicaid/Private Insurance
● Inpatient and Outpatient Billing
● Payroll Duties
● Patient Scheduling
● File Management
● Patient Charting
● HIPAA Compliance and Regulations
● Office Administration Operations
● Customer Service
● Microsoft Office/Quickbooks/Intuit Payroll
● Typing – 85 WPM
PROFESSIONAL EXPERIENCE
Express Floors, Nashville, NC January 2015 – Present Office Manager
● Managed daily office operations for a high volume office including but not limited to maintenance of equipment and maintaining accurate records for all business supplies
● Managed incoming and outgoing calls on a multi line phone system
● Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development
● Insurance and Benefits
● Communicated with customers via phone, email and in person to obtain payments on outstanding accounts or accounts requiring payments
● Contacted customers regarding unpaid and underpaid accounts, resolving all issues while maintaining a positive and pleasant attitude
● Coordinated appointments and contract agreements
● File and pay use and sales tax, along with all office bills, payroll and managing vacation and sick days
● Prepared monthly reports for records, closed terminated records, completed final audit of charts and ensured that all documentation has been received and filed
● Take care of all sub-contractor contracts, complete W-9 paperwork
● Trained new employees on data entry software, Policy Guidelines
● Verified and created claim numbers by communicating with various insurance companies
● Verified payments done by insurance companies were accurate and according to contract guidelines
● Employee Orientations and Training, Conducting Interviews, and Handling New Employee Orientations
● Managing Rental Accounts
Cassie Morris Page 2
Mrs. Betty Privette January 2018 – Present
Private Duty
● Maintaining her home
● Cooking meals
● Giving her daily medications
● Assisting her from one room to another to make sure she had no falls
● Assisting with nightly duties, getting her ready for bed, baths, etc.
● Assisted with her rental properties, checking mail and helping with bills.
● Assisted with doctor appointments and hair appointments
● Medication
Knights Medical, Morrisville, NC January 2014 – January 2015 Sleep Consultant
● Managed incoming and outgoing calls on a multi line phone system
● Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development
● Inventory
● Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or copayments
● Contacted patients regarding unpaid and underpaid accounts, resolving all issues while maintaining a positive and pleasant attitude
● Processes and prepared medical records and agreement packets
● Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes
● Verified and created claim numbers by communicating with various insurance companies
● Set up patients for CPAP equipment
Bovard Bariatric Center, Wake Forest, NC August 2008 – October 2011 Office Manager
● Managed daily office operations for a high volume medical office including but not limited to maintenance of equipment and maintaining accurate records for all business supplies
● Managed incoming and outgoing calls on a multi line phone system
● Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development
● Verified payments done by insurance companies were accurate and according to contract guidelines
● Assisted in Clinical area taking blood pressure, weight checks and charting
● Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or copayments
● Contacted patients regarding unpaid and underpaid accounts, resolving all issues while maintaining a positive and pleasant attitude
● Coordinated admission processes and prepared medical records and agreement packets
● Located, checked-in and pulled medical records for appointments and incomplete patient charts
● Prepared monthly reports for records, closed terminated records, completed final audit of charts and ensured that all documentation has been received and filed
● Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes
● Scheduled surgeries for multiple surgeons and booked operating rooms Cassie Morris Page 3
Sweet Dreams Sweet Lab August 2003 – October 2008
Office Manager
● Oversaw the employees and operations of the Sleep Lab
● Scheduled appointments to ensure the lab was filled
● Answered telephones and provided quality customer service addressing the patients’ needs
● Filed insurance claims and posted Explanation Of Benefits (EOBs)
● Monitored the patients during the study
● Read and scored sleep studies
● Called multiple insurance companies to check on outstanding insurance claims
● Trained new employees
EDUCATION
Sleep Health Management Resources, Maryland
Sleep Technician
Larry Head Institute, Maryland
EEG Fundamentals
REFERENCES
● LIsa Medlin: 919-***-**** Supervisor of Betty Privette
● Crystal Edwards: 919-***-**** Former Colleague @ Bovard Bariatrics
● Buffy Tharpe: 919-***-**** Former Colleague @ Franklin Regional
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