Customer Service Representative

Atlanta, GA

**************@*****.***

SAVANNA TRAVIS 404-***-****

Customer Service Representative with a proven history of strengthening client relationships and achieving high levels of customer satisfaction. Skilled in strategic planning and conflict resolution, which fosters enhanced teamwork and drives business growth. Dedicated to utilizing interpersonal skills and a meticulous approach to support and elevate company success.

Experience

Bobby Dodd Institute Sep 2024 - April 2025

Answered inbound and/or outbound calls professionally Responded swiftly to customer queries, ensuring high satisfaction levels

Provided customers with product service information Routed calls to the appropriate resource

Ensured compliance with privacy laws, safeguarding customer information

Built cross-departmental relationships, enhancing teamwork and efficiency

ABC Consultants Group March 2024-March 2024

Engaged customers, built relationships, and consistently met sales targets

Collaborated with marketing to create effective sales strategies Maintained accurate customer records and streamlined call- back processes, ensuring timely follow-ups and improved customer satisfaction

Demonstrated a proactive approach in learning new sales tools, enhancing overall team productivity and effectiveness in achieving tasks

Express Factory Outlet May 2023-July 2023

Stocked and organized. sales floor, enhancing customer shopping experience

Boosted credit card sales by 10%, contributing to store revenue Enhanced customer engagement by providing personalized styling advice, resulting in a noticeable increase in client satisfaction and repeat visits

Coordinated with team members to execute promotional events

Education

Locust Grove Highschool

DIploma

2019 – 2023

GPA: 3.6

Honors and Cum Laude graduate

FBLA member

3-year Early Childhood pathway completed

Honors chemistry and AP English classes completed

Georgia state university

Completed 1 year of coursework toward a Biology

major

2023-2024

Skills

Strong organizational and time-management

skills

Exceptional communication and interpersonal

skills

Ability to work independently and as part of a

team

Detail-oriented and able to handle multiple

tasks in Fast-paced environments

Call Handling & Phone Etiquette

Data Entry & Typing (45 WPM)

Basic Troubleshooting/Technical Support

Problem solving & Empathy

Microsoft Office (Word, Excel, Outlook

CRM Software

Customer Service Representative (Call Center)

Contact this candidate