Customer Service Front Desk

Rebecca Stokes

Concord, NC ***** *************@*****.*** +1-704-***-****

Surgical Specialist

October 2025-May 2025 (this was a 6 month temporary contract position

Front desk duties at surgeons office

Answer phones

Register patients in 2 different EHR systems

File insurance, obtain authorization for ALL insurances

Chart prep

Obtain medical records

Check in and out patients

Zaxbys

General Manager

June 2023 – November 2023

Managing staff

Ensured quality standards

Managing budgets

Managing inventory and food costs

Provide customer service

Manage reports

Provide customer service

Ensure health and safety

SERV safe certified

Customer Service Representative

Thermo Fisher Scientific - Asheville, NC May 2019 to June 2023

•Resolved customer issues

•Worked in the inbound call center

•Managed customer accounts

•Answered 40-60 calls a day

•Set up cases for customers

•Place orders

•Work on past due orders

•Work close with shipping of products out of warehouse

•Multitasker

•Provided information on products related to company

•Worked for lab equipment division

•Work on reports in excel

•Emails

Office assistant/ Medical Assistant / team lead

Advent health - Fletcher, NC

July 2015 to May 2019

Worked at a cardiology office as a team lead for front desk, family practice and a gastroenterologist.

•Performed clinical skills under physician supervision

•Assisted doctor with in-office procedures

•Verified insurance

•Scheduled procedures and all appointments

•Medical records

•Used EHR system

•Obtained patient vitals

•Administered vaccines

•Scheduled patient appointments

•Performed patient assessments.

•Responsible for front office duties

•Processed medication refill requests

Front desk lead

Hilton Garden Inn

March 2017 to December 2019

DSA

RHA health services - Fletcher, NC January 2009 to December 2014

Responsibilities

Skills Summary

•Receptionist/ front desk operations

•Experience with individuals with developmentally disabilities

•Nursing tasks- B/P, Pulse, Med administration

•Assistance with all ADLs of clients

•Cash handling

•Payroll processing

•Appointment and general scheduling

•Customer service

•Medical records

•Patient transportation

•Staff, client and transportation scheduling

•Familiar with all Microsoft word, windows and spreadsheet applications

•CPR and first aid certified

•NCI certified

•medication certified

•vocational coordinator assistant

•experience with office filing

•familiar with medical terminology

Accomplishments

My impact for this job was being helpful. Many times, I would train new oncoming staff to the company. I was always willing to be a team player and get the job done. I helped get tasks done by their deadline such as payroll and other office manager tasks when needed.

Cashier

Walmart

2013 to 2014

Training for CSM

•Cash handling

•Customer service

Cashier

Zaxbys

2005 to 2008

Cook

Shift leader

Education

High School Diploma in general

EAST HENDERSON HIGH SCHOOL – Graduated 2008

Mars Hill University

Some college in Business with accounting minor

Forsyth Technical College

2024-present

Skills

•Multi task

•Salesforce

•Account management

•Great communication

Certifications and Licenses

Certified Medical Assistant

Schooling

Winston Salem – Cybersecurity/IT -in progress

Contact this candidate