Customer Service Hospitality Management

E X E C U T I V E A S S I S T A N T

T R E Z A N J U G U N A

TN

Office Administration & Organization

Executive Calendar Management

Cross-Functional Collaboration

Time Management & Multitasking

Data Analysis & Reporting

Training & Team Development

Problem Solving & Conflict Resolution

Dynamic administrative professional with a Bachelor’s degree in Hospitality Management and extensive experience in leadership, office management, and customer service. Proven ability to manage complex schedules, optimize workflows, and enhance team productivity. Skilled in Microsoft Office 365, Google Workspace, and data-driven decision- making. Committed to delivering excellence in a fast-paced and collaborative environment.

C O R E C O M P E T E N C I E S

Profile

E D U C A T I O N

NICHOLS COLLEGE DEC 2022

BACHELOR OF SCIENCE IN

HOSPITALITY MANAGEMENT

E X P E R I E N C E

Pine Hill Adult Care Home 2024 – Present

Claire’s 2022 – 2022

ASSISTANT MANAGER

Manage daily operations, ensuring compliance with state regulations and maintaining a safe, organized environment.

Supervise and train care staff, streamlining schedules and enhancing service quality. Optimize administrative processes, including documentation and regulatory compliance.

ASSISTANT STORE MANAGER

Oversaw store operations, staff training, and customer service initiatives.

• Coordinated schedules and maintained inventory control, ensuring smooth daily functions.

• Supported employee development through coaching and hands-on training. Pivot Point Home-Care Services 2022 – 2023

ADMINISTRATIVE MANAGER

Coordinated schedules for healthcare professionals, resolving conflicts and improving efficiency.

Managed sensitive information and maintained accurate documentation.

Enhanced administrative systems to meet organizational goals. 508-***-****

Beaverton, Oregon

*****.*******@*******.***

www.linkedin.com/in/treyzan

C E R T I F I C A T I O N S

CPR/AED Certified

Hospitality Management Certificate

Proficient in Office Administration Tools

T E C H N I C A L S K I L L S

Microsoft Office 365 (Excel, PowerPoint, Word, Outlook) Google Workspace (Docs, Sheets, Slides)

Scheduling Tools (Microsoft Outlook, Google Calendar)

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