Quality Assurance Qa Tester

Pawan Ojha (Paul)

*** ***** ******, ***********: USA

Holliston, MA 01746

Email : *********@*****.***

Phone : 443-***-****

Objective

I am seeking a QA Tester position in IT field with opportunities for advancement and career development in Quality Assurance.

Education

1998 Bellevue University, Bellevue, Nebraska Bachelor of Arts

1992 Bellevue West High High School Diploma

Work Experience

Cognition Corporation –QA Manual Tester 2017 Jan –2025 June

Testing Cognition Cockpit software which is a robust risk management and design control SaaS platform for medical device, pharmaceutical, and combination product development teams.

Responsible for installing a new domain after every build followed by running the basic acceptance test to determine pass/fail results. If test fails, run it on the previous builds in the development environment to determine if it is a regression.

Perform regression testing after every build or after new features/enhancements added.

Bug verification to detect if defects are resolved.

Performance testing to measure if software is performing without regressions.

Validation testing.

Functional testing.

IQ Testing

OQ Testing

User stories testing to validate that they pass the acceptance criteria.

Write detailed test steps for every new feature and enhancements.

File bugs in company support system with detailed test steps and description.

Attend daily company scrum meeting to discuss daily progress on behalf of QA and development team.

Training interns and summer students.

Open Mobile – QA Manual Mobile App Tester 2015 –2016

Tested Application Compatibility Layer (ACL) which is a unique technology framework

created by Open Mobile that enables any operating system to run any Android compatibility

application.

Responsible for ensuring the apps and ACL newest builds are loaded onto the test device.

Conducted end-to end testing for mobile applications across iOS and Android platforms.

Tested the apps with Tizen OS for its functionality, user interface and network connectivity.

Performed smoke testing for each app to record the behavior with interruptions like phone calls, SMS, email, alarm and camera.

Performed regression testing by executing the test cases and logged the defects through bug reporting tool JIRA.

Documented and communicated the test results through the in-house testing sheet.

Capture the logs or screenshots incase of issue or bug and attach them on the in-house testing sheet.

Report issue/bugs and create JIRA ticket and monitor the defects for successful resolution.

Following up on the customer service reports regarding the reviews of the apps.

Attune Consulting – Associate Consultant 2014 - 2015

Business Transformation consulting.

Facilitated end to end change management processes and involved in key change management activities.

Used process flows and diagrams to interpret business processes into simplified pictorial representation.

Used survey/evaluation tools.

Coached key stakeholders in the appropriate manner.

Understood organizational dynamics.

Helped SAP FICO team at Crocs with testing needs.

Pulled status reports every morning and presented at stand-up meeting.

Barkan Property Management – Front Office Manager 2011 - 2014

Responsible for the supervision of 15 front desk employees including scheduling and hiring.

Responsible for overseeing front desk duties including resident services, valet parking and customer service.

Assist in organizing resident’s events and corporate meetings.

Assist in organizing monthly home owner’s association meetings.

Meet with residents to discuss any problems they may be experiencing and solving those issues.

Café Fresh Restaurant - Owner/Manager 2008 – 2011

Development and creation of business plan/model in collaboration with the Café Fresh franchise corporation.

Oversaw business formation and construction.

Responsible for hiring and training all restaurant staff.

Prepared payroll, schedules, weekly financial reports and banking deposits.

In charge of ordering all food and catering supplies.

Involved in marketing and advertising of the restaurant.

Delivered excellent customer service to restaurant and catering clients.

Ecolab - Service Specialist 2007-2008

Established effective working relationships with external/internal customers.

Educated customers on best practices to identify eliminate and solve sanitation/pest problems.

Used Ecolab technology to manage structural and sanitation issues.

Maintained flexibility to adjust schedule in order assist customers in a fast-paced, multi-tasking environment.

Kept abreast of Ecolab’s product/service offerings and industry conditions, to enhance service/ and sales of pest prevention/elimination solutions.

Accor Hotels - Manager on Duty / AGM 2003 - 2007

Responsible for front desk duties including checking in/out guests and providing excellent customer service.

Prepared and delivered bank deposits.

Supervised housekeeping and maintenance staff.

Performed yearly audits of hotels financial and accommodation/lodging records for the corporate head office.

Used Insure and FOLS programming systems.

Sitel Corporation – Sales/Customer Service Representative 2000-2002

Provided excellent inbound customer service, technical support and resolution for inquiries regarding equipment &/or services for AOL.

Bay Shore Developments Corporation – Games Agent/Contractor 1998-2000

Setup and operated games, maintained/ordered stocks and responsible for reporting sales/revenue.

Accreditations and Certifications

2017 Cockpit 101 and Cockpit 301 software training

2013 Completed course in software testing and quality assurance

- Test strategies including defect management, web testing, functional testing, regression testing, integration system testing, gap analysis and user acceptance testing

- Testing tools including HP ALM 11.0,

- - Bug reporting tools including Quality Center, Bugzilla, Jira

- Databases including Oracle, MS Access, MS SQL server

- Operating Systems including UNIX and Windows

- Scripting languages including Basic SQL queries

2012 Completed AED Certification

2008 Completed ServSafe Food Protection Manager Certification Examination from the National Restaurant Association Educational Foundation

2007 Successfully completed the Ecolab Pest Elimination Training Academy

Transferrable Skills & Abilities

Knowledge of Microsoft Office (Word, Excel, PowerPoint), Adobe Photoshop and Constant Contact Email Marketing applications.

Languages: Fluent in English, Hindi, Nepali and basic knowledge of Spanish.

Excellent customer service and leadership skills.

A team player with good people skills.

Good organizational skills developed through self-employment.

Interests/hobbies include travelling, music, playing drums, working out and running.

Relevant References

1.Santhi Kalathur Cognition Corporation QA Manager 508-***-**** ******.********@*********.**

2.Jason E Lundberg Open Mobile App Testing Manager 785-***-****

3.Stefan Savin Mobile Heartbeat Open Mobile Co-worker 857-***-****

4.Jeff Lee VP of Business transformation, Attune 443-***-****

Germany number 491**********

Email: *******.***@****************.***

Contact this candidate