Customer Service Assistant Manager

ABOUT ME

As a results-driven Assistant Manager and Sales Associate, I bring extensive

experience in the retail sector, characterized by a proven ability to enhance operational efficiency and drive sales through exceptional customer service and effective leadership. My expertise in overseeing warehouse operations further complements my skill set, allowing me to contribute to a seamless workflow. Additionally, my certification as a Personal Support Specialist underscores my commitment to quality care and enhancing customer experiences. I am eager to leverage my skills and passion for excellence to make a significant impact on your team.

EDUCATION

Certification in PSS

Caribou Adult Education / Caribou / 2004

High School Diploma

Van Buren District Secondary School / Van Buren / 2003 Higher National Certificate

Presque Isle Adult Education / Presque Isle / 2014 Medical Coding and Billing

Achieved Higher National Certificate in Medical Coding and Billing with distinction.

Mastered essential coding techniques, enhancing billing accuracy and efficiency.

Achieved Higher National Certificate in Medical Coding and Billing with distinction.

SKILLS

Self-Motivation and Concentration Writing and Typing Skills Warehouse Supervisor Experience Communication skills Assistant Manager Experience Shipping & Receiving POS Organizational skills Interpersonal skills Customer service Basic IT Knowledge Email Management Transferable skills Time management Alzheimer's Care Decision making

Problem solving Active listening Computer skills

Dementia Care Bookkeeping Adaptability Leadership

Vital Signs Reliability

LANGUAGE

English

EXTRA-CURRICULAR ACTIVITIES

Volunteer

Catholic Charities of Maine / Presque Isle / Apr 2013 I assisted with donation processing, including efficiently sorting, organizing, and stocking high volumes of donated items, contributing to the organizations fundraising efforts. I also

provided customer service as a cashier, ensuring smooth and efficient transactions.

Volunteer

Salvation Army / Bangor / Nov 2012

I collaborated with a team of volunteers to prepare and distribute food to the homeless population. I Served meals to homeless individuals, ensuring their nutritional needs were met. Along with providing compassionate support and a welcoming atmosphere for vulnerable members of the community. Amanda Gardner

A S S I S T A N T M A N A G E R / S A L E S A S S O C I A T E 207-***-****

*******.**********@*****.***

528 River Road Topsham, Maine 04086

WORK

EXPERIENCE

Personal Support

Specialist

Alpha

One / Windham / Feb

2020 - Present

Provided comprehensive

personal support services,

including assistance with

bathing, hygiene, dressing,

cooking, and cleaning, to

enhance clients' daily living

and ensure their well-

being.

Facilitated transportation

for clients to medical

appointments and managed

errands efficiently,

promoting independence

and accessibility.

Assistant Manager/Sales

Associate

Family

Dollar / Sabattus / Sep

2018 - Feb 2020

Spearheaded store

operations by efficiently

opening and closing,

ensuring seamless

transactions and customer

satisfaction.

Trained and developed new

cashiers, enhancing team

performance and

operational efficiency.

Oversaw bank deposits and

withdrawals, maintaining

accurate financial records

and safeguarding company

assets.

Delivered exceptional

customer service by

greeting and processing

transactions for customers

promptly.

Managed inventory and

recovery processes,

optimizing stock levels and

maintaining merchandise

presentation.

Assistant Manager

Central Maine Harley-

Davidson / Trenton / May

2017 - Sep 2018

Oversaw store management

in a seasonal capacity,

honing skills in cashier

training, register operation,

and payment processing.

Strategically managed

inventory, achieving a Y%

reduction in stock

discrepancies.

Executed impactful display

setups to enhance

customer engagement and

drive sales.

Warehouse Inventory

Supervisor

Crabtree &

Evelyn / Woodstock / Jan

2016 - Sep 2017

Expertly managed returns,

bar coding, packaging

labeling, job order items,

and both incoming and

outgoing shipments to

streamline inventory

processing and enhance

operational efficiency.

Improved shipping

efficiency, resulting in

faster delivery times.

Optimized inventory

management, ensuring

accurate stock levels and

reduced losses.

Streamlined return

processes, enhancing

customer satisfaction and

retention.

Grader

Marquis Farms / Van

Buren / Aug 2015 - Jan

2016

Conducted meticulous

quality control by

efficiently removing rotten

and deformed potatoes

from the conveyor belt,

ensuring product

excellence and adherence

to industry standards.

Improved product

standards, contributing to

higher customer

satisfaction.

Ensured quality by swiftly

removing unacceptable

potatoes from the line.

PSS

Alpha One / Van

Buren / Aug 2014 - Aug

2015

Provided comprehensive

personal support services,

including bathing,

grooming, and dressing,

enhancing client well-being

and dignity.

Ensured nutritious meal

preparation and maintained

a clean environment,

promoting a healthy

lifestyle.

Facilitated transportation

and errands, ensuring

seamless mobility and

independence for clients.

Offered compassionate

social companionship,

fostering emotional

support and engagement.

Cashier/Sales Associate

Walmart / Presque

Isle / Oct 2013 - Aug

2014

Delivered exceptional

customer service by warmly

greeting customers and

efficiently processing

transactions, including cash

and check payments, while

expertly managing online

orders.

Managed cash, check, and

online payments with

accuracy and security.

Efficiently operated cash

register and processed

transactions swiftly.

Welcomed customers and

provided exceptional

service to enhance

satisfaction.

PSS

Maine Veterans'

Home / Caribou / Feb

2008 - Oct 2013

Provided compassionate

support to dementia

patients, ensuring their

comfort and dignity

through assistance with

bathing, grooming, hygiene,

transportation, meal

service, and social

companionship.

Boosted overall well-being

by providing essential daily

assistance.

Enhanced patient

satisfaction through

personalized care services.

Contact this candidate