Human Resources Manager

Pamela C. Pendrak MBA, PHR, SHRM-CP

Apex, NC 912-***-**** **********@*****.*** LinkedIn.com/in/pampendrak HUMAN RESOURCES OPERATIONS LEADER

Innovative HR Business Solutions / Developing Healthy Organizational Culture / Recruiting & Onboarding PROFESSIONAL QUALIFICATIONS SUMMARY

Strategic and Tactical Human Resources professional, with over 20+ years’ experience and proven track record in Human Resource Management, Full Life Cycle Recruiting and onboarding, Employee Benefits Administration, Compensation Benefits Administration, Performance Management, Employee Relations, Coaching, implementing HR processes and programs across organizations, and employment law knowledge. Multi-year reputation as approachable, humble, and optimistic team member who is determined to operate in a fair and loyal manner. Builds trust by exhibiting sound and accurate judgment utilizing decision-making skills. Extensive HR experience allows for strong interpersonal skill set and able to interact with employees at all levels, demonstrating awareness of their different needs, backgrounds, and cultures, creating a strong foundation in which to grow. Value Creation

Broad working knowledge of Human Resources concepts, policies, practices, and procedures; competent in the direction of complex projects and assignments that improve compliance, reduce costs, and enhance efficiency.

Led major cross-functional initiatives to implement new programs and improve existing HR processes, increasing productivity, enhancing employee experience, and aligning practices with business goals.

Designed and delivered employee health management programs; monitored benefit vendor performance and improved service levels, supporting workforce well-being and reducing absenteeism.

Conducted competitive analysis of benefits coverage and costs to ensure market competitiveness; resolved complex employee claims, which improved employee satisfaction and retention.

Ensured benefits programs complied with federal and state laws and plan documents; implemented changes that reduced vendor errors and protected the organization from costly compliance issues.

Maintained strong relationships with managers, vendors, and employees to ensure smooth program implementation, resulting in better adoption rates and improved cross-functional collaboration.

Communicated policies and compliance guidelines clearly; maintained detailed records and reporting to support audits and leadership decision-making, reducing organizational exposure to regulatory penalties.

Strategic thinker and effective decision-maker who sets clear priorities and develops operational plans, enabling leadership to proactively address workforce needs and long-term organizational objectives.

Over 7 years of international HR experience (DynPro, Symcor, AT&T) combined with government leadership, contributing to cross-cultural agility, scalable practices, and global HR strategy alignment. Areas of Expertise

HR Management Full Life Cycle Recruitment & Onboarding Policy Integration & Compliance Relationship Management Project/Key Inter-company Liaison Performance Management Employee Benefits Administration Compensation Programs Workflow Analysis/Improvements Customer Focused Strategies Employee Engagement/Relations Employment Law Business Communications Strategic People Planning Leadership Event Planning Report Writing/Correspondence EDUCATION & CERTIFICATIONS

UNIVERSITY OF PHOENIX ONLINE, PHOENIX, AZ

MBA – Business Administration

THE COLLEGE OF SAINT ROSE, ALBANY, NY

B.S – Business Administration/Human Resource

Management

HRCI AND SOCIETY OF HUMAN RESOURCE MANAGEMENT

PHR and SHRM-CP – Certified

Expires 11/26, 11/27 respectively

Workplace Wellness Certification

Completed 6/25

Pamela C. Pendrak

PROFESSIONAL CAREER HISTORY

HCM UNLOCKED – MIAMI, FL - REMOTE

Human Resources Director I January 2023 – May 2025 Scope: Supported a hybrid workforce of 160 employees across multiple business units; led a team of two (HR Generalist and Learning & Development Partner) while managing HR operations, compliance, and strategy. Duties and Key Business Impacts:

Directed all aspects of HR operations and risk management, collaborating with executive leadership and VPs to define and implement strategic HR initiatives aligned with business objectives.

Modernized onboarding and offboarding processes, including the creation of structured equipment return protocols and

“train-the-trainer” performance review implementation via Paylocity, enhancing compliance and employee accountability.

Managed benefits administration, vendor relationships, and compensation/pay equity strategy, ensuring program compliance and timely resolution of issues to support employee satisfaction and cost control.

Served as a strategic advisor on performance management, recruitment/retention, policy interpretation, and organizational development; updated policies to maintain compliance with federal, EEO, and state guidelines.

Oversaw payroll backup processing and HRIS optimization, continuously improving Paylocity configuration to streamline workflows and support long-term operational efficiency. WOMEN’S BIRTH AND WELLNESS CENTER – CHAPEL HILL, NC Human Resources Manager August 2021 – September 2022 Scope: Led all HR and risk management operations for a healthcare nonprofit, supporting compliance, staffing stability, and operational efficiency.

Duties and Key Business Impacts:

Collaborated with the Executive Director to define HR priorities and reduce operational costs, including vendor contract reviews related to IT, security, and communications systems.

Streamlined payroll operations and processed 401a/403b contributions using QuickBooks; established a dual-approval payroll protocol, increasing accuracy and accountability.

Conducted a comprehensive benefits audit that uncovered ongoing coverage for terminated employees, leading to the recovery of over $5,000 in credits through insurer coordination.

Advised directors on staffing needs and developed forecasting reports that improved shift coverage and vacancy planning.

Ensured ongoing compliance with AABC accreditation, as well as local, state, and federal HR regulations; updated policies and procedures to reflect legal and operational standards. DYNPRO – RALEIGH, NC

Senior Human Resources Manager February 2021-September 2021 Scope: Led HR and risk management for a tech services firm, focus on digital transformation, compliance, and workforce scalability. Duties and Key Business Impacts:

Digitized 100% of HR records by transitioning legacy files into JobDiva, saving approximately 5 hours per week and improving file accessibility and audit readiness.

Partnered with legal counsel to ensure timely and compliant processing of LCA and H-1B documentation, maintaining workforce continuity and federal compliance.

Reviewed and implemented HR-related organizational changes, supporting strategic initiatives through performance management, restructuring, and employee engagement efforts.

Administered employee benefits programs and ensured vendor compliance, contributing to improved service quality and employee satisfaction.

Pamela C. Pendrak

Updated and enforced HR policies in alignment with federal, state, and EEO requirements, strengthening risk mitigation and operational consistency.

CITY OF RICHMOND HILL, GEORGIA – RICHMOND HILL, GA Human Resources Director JULY 2011 – APRIL 2020

Scope: Oversaw all HR and risk management functions for the city, supporting multiple departments and leading transformative initiatives in compliance, technology, and strategic workforce development. Duties and Key Business Impacts:

Assisted with strategic planning not only for the human resources department but also the City of Richmond Hill, Georgia to include but not limited to technology and process improvements.

Directed and supervised personnel engaged in administering HR policies and programs; Sole person responsible for recruiting, partners with each department on interviewing and selecting personnel; plans, schedules, and assign work; instruct and train on correct methods and procedures.

Reviewed and approved all human resources-related changes, decide on change management needs to support business strategy and plan, implement necessary measures and actions to facilitate change, including communication, reorganization, performance management, motivation, and recognition.

Developed and implemented human resources policies and procedures; approve and recommend training programs.

Administered, monitored, and updated human resources policies and procedures manual; ensured compliance with Federal, EEO, and other applicable guidelines.

Worked directly with the City Attorney, when needed.

Advised managers concerning employee disciplinary policies and procedures; conducted exit interviews.

Implemented and directed administration of employee benefits programs, which included selecting vendors and ensuring that programs are administered properly and adequately.

Managed the job classification and compensation program, which includes writing/revising job descriptions, classifying positions, and ensuring the City's pay plan remains competitive.

Counseled and provided direction and interpretation of policies and procedures to managers and employees.

Developed talent outcomes and implement business people strategies, including sole responsibility for recruiting and assisting in the hiring of the City Manager, City Clerk, Director of Planning and Zoning, Police Chief and Fire Chief.

Worked to select our HR/Payroll system (Paycor) and make the switch. This not only saved the City from a liability stand but provided the employees with the power to print paystubs, change taxes, direct deposit, address, onboard electronically, online open enrollment, etc. all of which saved me time.

Led initiative to digitize and secure 100% of personnel records for the HR department, ensuring uninterrupted access during emergencies or natural disasters that limit entry to City Hall. Continuing to push technology to make the City more efficient.

Set and implement strategies and actions to ensure a healthy and sustainable talent structure in the organization, including recruitment, identification and succession planning on business-critical positions, diversity, and inclusion; Assess risks and coordinate actions to mitigate risks.

PROFESSIONAL MEMBERSHIPS

National SHRM Member (2005 – Present)

Raleigh Metro SHRM Chapter Member (2019 – Present)

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