Customer Support
Resume:
MICHELE S. HARKER
**** ***** ****** ***** **********, NC 27405
***********@*****.***
Self-Starter ~ Available Immediately
Accomplished, results-oriented stay at home Mom that is seeking a new adventurous career. Before spending the last 16 years as a devoted mother Ms. Harker held various clerical positions including a couple leadership roles. Focused on cultivating ownership of projects and creating excitement about current and future initiatives, she has been able to be flexibl and open-minded. These traits have proven essential in learning additional skills in new and challenging environments. With a proven ability to integrate capabilities while strengthening relationships based on customer requirements and company goals. Her competencies include:
Team Building
Administration
Public Speaking
Management
Coordinating
Organization
Typing
Clerical
Customer Relations
PROFESSIONAL EXPERIENCE
OWNER & OPERATOR
CHELLY'S CAFE Jan 2013 – current
*Design cakes and cupcakes and other various delectable deserts. ;
*Implemented an ordering platform for our customers via phone, Internet, or in person. ; * Managed both Accounts Receivable/Payable by typing up invoices and collecting payments from both commercial and private customers.
*Developed a marketing strategy using various social networking
sites.
Customer Support Management
Home Smart Water
June 2014 to October 2021
I managed over 10 employees.
I was in charge of setting the appointments for our water crew and dispatching them where to go.
I did accounts receivable and payable.
I was in charge of marketing and the data entry of all our clients.
Designed our mailing cards and brochures.
I made sure our electronic filing system was up to date as well as physical filing.
I made up to 100 outbound calls a day.
I answered incoming calls from our clients when they needed questions answered about the products they purchased.
CUSTOMER SUPPORT
THE FRESH MARKET Oct 2014 - Nov 2014
Seasonal Contract Position
Confirmed online orders with customers over the phone by making outbound calls.
Answered calls from customers about their Holiday food orders
Was able to edit and cancel orders through The Fresh Market's Special Order Tracking Tool. (SOTT) Worked with Microsoft Outlook and Excel
OFFICE MANAGER
SENACA LANDSCAPING
Jan 2008 - Jan 2008
*Coordinated meetings and answered phone calls assisting the executives in the company. ;
*Collaborated with customers to identify current requirements and to develop corporate objectives. ; * Oversaw both Accounts Payable/Receivable divisions ensuring that all invoices and work orders were delivered promptly and on time.
*Prepared financial reports for both monthly and annual reviews. ;
*Controlled the office schedule ensuring that the executives were aware of critical meetings as well as making sure the landscaping teams were prepared for the tasks for the day.
TECHNOLOGY SKILLS
*Productivity Software: Microsoft Office Suite (Word, Outlook, Excel, Power Point, etc.)
*Financial Tools: Quicken, Microsoft Money, Neat, and Goldmine Software ;
*
Platforms / Operating Systems: Windows XP, Windows 7, Windows 8/8.1
EDUCATION
Guilford Technical Community College (1997 – 1998)
Greensboro College (1996-1997)
Guilford Day School, Class of (1996)
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