Front Desk Customer Service

Joshua Jones- Marks

Philadelphia, PA *****

**********@*****.***

+1-215-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Front Desk Concierge

La Reserve B&B-Philadelphia, PA

September 2024 to June 2025

• Greeted and welcomed guests in a professional and friendly manner, providing exceptional customer service

• Managed guest check-ins and check-outs efficiently, ensuring accuracy of information and timely processing

• Answered phone calls promptly, addressing inquiries and resolving issues to maintain high levels of guest satisfaction

• Maintained an organized front desk area by managing guest requests, messages, packages, and deliveries

• Provided accurate information about hotel facilities, services, room rates, promotions, and local attractions to enhance the guest experience

• Assisted guests with special needs or requests by coordinating with other departments to ensure their comfort and satisfaction

• Collaborated with housekeeping staff to prioritize room cleaning based on guest preferences and arrival/ departure times

• Resolved guest complaints or concerns promptly by listening attentively, empathizing with their situation, and taking appropriate action to resolve the issue effectively

• Maintained knowledge of current hotel policies regarding privacy protection measures to safeguard sensitive guest information at all times

Front Desk Agent/Night Auditor

Hersha Hospitality Management-Philadelphia, PA

September 2023 to March 2024

• Greeted and assisted guests

• Processed reservations and check-ins/check-outs

• Provided information about hotel services and local area

• Maintained accurate guest information

• Monitored cash and credit accounts

• Ensured guest satisfaction and safety compliance

• Communicated effectively with other departments

• Assisted in various hotel operations

Night Auditor

Scholar State College, Tapestry Collection by Hilton April 2022 to December 2022

• Audited and balanced food and beverage outlets

• Balanced front desk operations and room charges

• Maintained guest service standards

• Ensured accurate cash handling procedures

• Provided information and assistance to guests

Overnight Walmart Stocker

Walmart-State College, PA

November 2021 to January 2022

• Maintained inventory accuracy

• Stocked and rotated merchandise

• Organized product displays

• Handled claims and returns

Cashier/Sales Associate

Lowe's-State College, PA

March 2020 to October 2020

• Welcomed customers

• Assisted with customer inquiries

• Helped customers find what they are looking for

• Handled customer complaints and concerns

• Handled cash and credit transactions

• Customer service pro

• Lumber, Front end, Garden Center experience

Education

High school diploma

Overbrook High School-Philadelphia, PA

Trade school

Community College of Philadelphia

November 2018 to November 2023

Trade school in Dental Assisting

Harris School of Business-Upper Darby Campus

September 2021 to November 2022

Trade school in Business Management

Pierce College

Skills

• Warehouse management system

• Customer service (8 years)

• Grammar Experience

• Serving

• Windows

• English

• Guest relations

• Hotel experience (4 years)

• Heavy equipment operation

• Warehouse experience

• Basic math

• Floor care

• Search engines

• Industrial cleaning (4 years)

• Organizational skills

• Teaching

• Pricing

• Auditing (1 year)

• Time management (6 years)

• Paving

• Retail sales (1 year)

• Laundry

• Analysis skills

• Materials handling

• Janitorial experience (3 years)

• POS

• Public health

• Classroom experience

• Shipping & receiving

• Cash register

• Retail math

• OPERA

• Cleaning (4 years)

• Bookkeeping (1 year)

• Front desk (3 years)

• Night audit (2 years)

• Sports

• Accounting software

• Microsoft Word

• Kitchen experience

• Hi-Lo

• HIPAA

• Distribution center

• Call center

• AI

• Computer skills

• OSHA

• Typing

• Hospitality (3 years)

• Dry cleaning

• Cooking

• Customer support

• Administrative experience

• Communication skills (7 years)

• Microsoft Outlook (1 year)

• Computer literacy (10+ years)

Certifications and Licenses

osha hiipa cpr

Present

Additional Information

Software: Microsoft office, Pep, Onq, Choice advantage, innkeepers. Hotel systems

Contact this candidate