Front Desk Customer Service

MARQUITA HARRELL

Phone: 478-***-**** E-mail:- ********.*******@*****.***

I Have Over 16 Years of Customer Service Experience. I am Energetic with a Great Personality, Excellent Verbal and Written skills. I am Great at working Independently or as a Team. I seek to find a company I can add Value to as I am very experienced in many areas. I am Eager to learn new skills. I take pride in my work, and I believe in not just representing a company but, representing myself as well. EXPERIENCE

GEICO, Macon, Ga —Total Loss/Salvage Specialist

October 2021 - PRESENT

Handle Inbound and Outbound calls in a call center environment and remotely Process Total Loss claims

Run and Verified Title information

Obtain Customer and Lienholder information for the issuance of Payment Create and Send out Necessary Documents needed as requested Send Necessary State Documents to customers and or Lienholder Best Western Inn & Suites, Macon. Ga —Front Desk

Clerk/Night Auditor

September 2020 - October 2021

Auditing

Reservations

Breakfast Set up and stocking

Received over 15 Certifications in Hospitality Training Ramada Inn, Macon, Ga —Front Desk Clerk/Night Auditor August 2015 - October 2020

Auditing

Reservations

Breakfast Set up and stocking

Super 8 Macon West, Macon, Ga —Front Desk Manager

September 2015 to June 2017 Front

Desk Management

SKILLS

Auditing - 16 years

Accounts Receivable-16 years

Accounts Payable-3 years

Cash Handling - 20 years

Child Care - 1 year

Customer Service - 20 years

Communications - 20 years

Data Entry - 16 years

Front Desk - 16 years

Guest Service - 20 years

Hotel experience–16 years

Management - 2 years

Marketing-3 years

Microsoft Office - 16 years

Night Audit-16 years

Payroll-3 years

Problem Resolution - 16 years

Receptionist - 16 years

Retail Sales - 3 years

Serving Experience-5 years

Interviewed Potential Candidates for

hire

Trained employees of Front Desk Practices and Proper food handling procedures

Handled Guest Complaints

Payroll

Accurately processed credit and debit card transactions Documented Maintenance Issues and followed up to assure completion of the work

Reservations

Best Western Inn & Suites, Macon, Ga —Front Desk

Clerk/Night Auditor

May 2007 to June 2016

Customer Service (Front Desk)

Auditing

Reservations

Breakfast Set up and stocking

Trained Staff

Assisted in Implemented New procedures

Received over 15 Certifications in Hospitality Training Cricket Communications, Macon, Ga —Retail Sales

Representative/ Cellular Product Specialist

October 2010 to June 2013

Customer Service/Sales

Accounts receivable/payable

Advertising and Assisting with Special Sales Events Complied with Cricket Communication established policies and procedures Used advanced Cellular knowledge to recommend, locate or obtain merchandise for customers

Stocked shelves and verified inventory codes

EDUCATION

William S. Hutchings Career Center, Macon, GA— Diploma 2002-2005

High School Diploma/ Information Technology Seal

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