Medical Center Office
Resume:
Michele Norrod
Asbury NJ *****
************@***.***
Medical Office Associate,
Overlook Medical Center - Summit, NJ
Greet patients and families to the practice, provide necessary registration forms to the patient for completion and signature, review for accuracy, and update patient information into EPIC. Answer phones in a timely manner and direct calls to the appropriate staff or records message. Verify correct insurance information via card or call the insurance company. Collection of copay or payments for services at each visit. Using the EPIC system appropriately to schedule, reschedule and cancel patient appointments. Maintain various logs of daily activity. Scanning documents into EMR. Input visit information from encounter form after each appointment, ensuring correct CPT and diagnosis code are used (charge entry). Totaling payments received and balancing with encounter forms. Performing other duties as assigned by providers, coordinators and management. Unit Associate
Overlook Medical Center - Summit, NJ
2000 - 2022
Including but not limited to answering phones, bells, visitor intercom, supply inventory and ordering, restocking supplies, supply procurement, preparing and maintaining patient charts, checking patients in upon arrival, tracking patient flow in and out of the unit, scheduling patients for procedures, scheduling patients to be transferred to other facilities. Filling of patients forms admission/discharge into electronic health records. Ensuring proper labeling of all documents. Maintaining all forms. Staff shift scheduling. Helping visitors physicians, case managers, social workers with any questions or problems.
Comply with hospital policies and procedures. Attend department Unit Rep/PCT meetings, complete all necessary training, maintain competencies and participate in quality improvement projects. Demonstrate effective communication skills with patients, families, team members and interdepartmentally. Ensure patient /family expectations are exceeded. Patient Care Tech/Unit Associate
Overlook Medical Center - Summit, NJ
1997-1999
Responsible for vital signs, EKG’s, specimen collection, diagnostic equipment care, patient set-up and preparation for unit based tests, point of care testing, maintain patient paper charts, assist with treatments, dressing changes, IV set up, entry of all labs and doctors’ orders, admit and discharge patient, making patient follow up appointments. Senior Secretary/MICU Department
Overlook Medical Center - Summit, NJ
1989-1996
Responsible for all secretarial duties, including typing of correspondence, billing of patients, ordering of supplies, creation of statistical reports, recording and processing of time cards, accounts receivable & payable, supervising of volunteer workers, interfacing with the public and other hospital personnel on a daily basis, coordination of travel arrangements and coordination of employee schedule.
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