Virtual Assistant Executive
Resume:
FIDELIA AMITY ERIJO VIRTUAL ASSISTANT EXECUTIVE
ASSISTANT CUSTOMER SUPPORT EXPERT
***********@*****.*** Lagos, Nigeria +234********** LinkedIn Portfolio PROFESSIONAL SUMMARY
Results-driven Executive Virtual Assistant with over 3 years of experience supporting US-based executives remotely, improving operational flow and communication across distributed teams. Successfully managed executive calendars and coordinated over 150 meetings monthly, while integrating design and video assets to enhance brand consistency. Skilled in streamlining workflows using GoHighLevel, boosting client engagement by 35% through automated CRM campaigns and creative asset delivery. CORE COMPETENCES/SKILLS
● Executive Calendar Management
● Client Communication
● Task & Workflow Automation
● Creative Project Coordination
● Graphic Design
● Video Editing
● CRM & Funnel Building
● Remote Team Collaboration
● Inbox & Schedule Management
● Strategic Planning Support
● File & Asset Organization
● Attention to Detail
Professional Experience
Executive Virtual Assistant
Freelance / Remote 2025
● Supported 3+ U.S.-based executives with scheduling, inbox zero implementation, and client follow-ups, maintaining a 98% on-time task completion rate.
● Coordinated 150+ monthly meetings, ensuring seamless calendar alignment and reducing scheduling conflicts by 40%.
● Designed branded visual assets for social media and internal documents, increasing engagement by 25%.
● Edited and delivered client-facing video content, decreasing turnaround time by 30% while maintaining high production quality.
● Managed client onboarding workflows in GoHighLevel, reducing setup time by 50% and increasing client satisfaction scores.
● Streamlined internal project coordination using task boards, improving delivery timelines across departments.
● Acted as a creative liaison for design-heavy tasks, supporting content teams with timely assets that reflected brand guidelines.
● Maintained cloud-based systems for asset and document management, achieving 100% compliance with naming conventions and version control.
Executive Assistant/Blog Content Manager
Zawadi Naturals
12/2024 - 02/2025 United States
A company specializing in natural products and online marketing In this dynamic role, I:
● Managed calendars, scheduled meetings, and organized travel arrangements, increasing executive efficiency by 40%
● Filtered and prioritized high-volume emails, improving response time by 35%
● Compiled key business reports, tracked performance metrics, and presented insights, improving decision-making efficiency by 30%
● Streamlined administrative workflows and implemented digital tools, reducing operational bottlenecks by 25%
● Maintained professional relationships with suppliers and clients, improving vendor response time by 20%
● Developed and executed a data-driven content plan, increasing organic blog traffic by 55%
● Created high-quality, engaging, and SEO-optimized blog articles, boosting user engagement by 45%
● Conducted in-depth keyword research, optimizing content for a 60% increase in organic search visibility
● Supervised a consistent editorial calendar, ensuring timely content updates
● Partnered with industry experts, resulting in a 25% amplified in backlinking and domain authority
● Promoted blog content through email newsletters and social media, driving a 40% increase in referral traffic
Virtual Assistant / SEO Blog Writer
Empower Lustrec
Europe Bay Woods State Natural Area, WI
October 2024 – January 2025
Empower Lustrec is a digital agency specializing in SEO and content marketing. In this dynamic role, I:
● Wrote and optimized over 60+ blog posts, consistently achieving top 10 Google search rankings for targeted keywords, increasing organic traffic by 40% within three months.
● Managed executive calendars, inboxes, and digital task boards, reducing administrative backlog by 25%, enabling smoother daily operations.
● Performed in-depth keyword research using tools like SEMrush and Ahrefs, helping drive a 50% boost in click-through rates from search results.
● Collaborated with content and marketing teams to align SEO strategies with brand goals, contributing to a 15% increase in client lead conversions through content efforts. Customer Service Representative
Swiftcrest Inc.
Canada Creek Ranch, MI
January 2024 – May 2024
Swiftcrest Inc. is a customer support firm dedicated to delivering outstanding client care across various platforms. In this role, I:
● Resolved an average of 80+ customer inquiries weekly via phone, email, and live chat, maintaining a 95% satisfaction rating.
● Accurately updated over 1,200 customer records, ensuring seamless service continuity and compliance with data standards.
● Diagnosed and guided customers through troubleshooting processes, reducing ticket escalation by 30% through clear, step-by-step support.
● Contributed to the development of internal FAQs, improving team response times and enhancing overall service efficiency.
Social Media Manager / GoHighLevel CRM Expert
Jumping Kids
Canada June 2024 – September 2024
Jumping Kids is a dynamic brand specializing in children’s products and digital engagement. In this fast-paced role, I:
● Spearheaded social media campaigns across 5 platforms, boosting brand visibility and driving a 35% surge in customer engagement within three months.
● Leveraged GoHighLevel CRM to automate lead nurturing and follow-ups, resulting in a 40% drop in response time and improved customer satisfaction.
● Grew user-generated content by 30% by identifying and collaborating with top influencers in the family and parenting niche.
● Managed a CRM portfolio of 500+ customer accounts, optimizing workflows and ensuring consistent, personalized communication.
● Curated high-converting content and visual assets, leading to increased inbound traffic and qualified lead generation.
EDUCATION
Bachelor of Science in Chemistry
Obafemi Awolowo University
Ile-Ife, Nigeria
CERTIFICATIONS AND COURSES
• ALX Virtual Assistant
• Hubspot Social Media Manager
• ALISON Customer Service
TOOLS
Microsoft Word -Microsoft Excel -Zendesk - Livechat - Trello - MailChimp -Buffer - Hootsuite- HubSpot – Microsoft Teams- Airtable
Canva - StoryChief - Socialbee - Buffer – Zoho CRM - Asana - Zoom – Notion – SurveyMonkey- Calendly–Slack - Notion, Google Keep- Dropbox, Google Drive-ChatGPT, Perplexity Google Workspace (Docs, Sheets, Calendar)
Find Me
Fidelia Erijo
Portfolio
https://phidelia.my.canva.site/your-to-go-help
Whatsapp Contact
Gmail
***********@*****.***
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