Customer Service Services
Resume:
Julia Arenas
Professional Skill’s
• Bilingual (English/Spanish) • Strong Sense banking ethics
• Customer Service • Filing and data archiving
• Verbal and Written Communication • Strong knowledge of bank security systems
• MS Office Proficiency (Word, Excel etc.) • Capable to work under pressure.
• Leadership • Strong dedication to meet deadlines.
• Teamwork Ability • Data Analysis and Reporting
Work Experience
Wedobooks
Accounting Office Manager
Wickenburg, AZ - May 2022 to Jun 2025
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained computer and physical filing systems.
Updated reports, managed accounts, and generated reports for company database.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Managed office operations while scheduling appointment.
Coached new hires on company processes while managing employees to achieve maximum production.
Fidelity National Financial/Chicago Title
Escrow Officer 02/2022 – 05/2022
• Open orders, clear requirements on title reports, order payoffs and HOA.
• Create and balance CD, disburse Funds, signing, close files.
• Customer services to customers and clients, market for new business.
• Audit on loans, daily and weekly report, and monthly reports.
• Handle multiple tasks at once assisting with processing and closing loans.
• Manage pipeline and assign new escrows to employees.
• Analyzing escrow accounts
• Maintain a tracking system to monitor pending issues to ensure timely resolution.
• Research and resolve problems.
• Procedures and state compliance, AML, CAMS
• Knowledge of RESPA, SoftPro, SmartView, etc.
• Evaluating and ensuring all documents are accurate, and complete. North American Title/ Doma
Escrow Officer- Phoenix, Arizona
• Open orders, clear requirements on title reports, order payoffs and HOA.
• Create and balance CD, disburse Funds, signing, close files.
• Customer services to customers and clients, market for new business.
• Audit on loans, daily and weekly report, and monthly reports.
• Handle multiple tasks at once assisting with processing and closing loans.
• Manage pipeline and assign new escrows to employees.
• Analyzing escrow accounts
• Maintain a tracking system to monitor pending issues to ensure timely resolution.
• Research and resolve problems.
• Procedures and state compliance, AML, CAMS
• Knowledge of RESPA, SoftPro, SmartView, etc.
• Evaluating and ensuring all documents are accurate, and complete. Fidelity National Financial
02/2021- 12/2021
Escrow Officer – Menlo Park, CA
• Open orders, clear requirements on title reports, order payoffs and HOA.
• Create and balance CD, disburse Funds, signing, close files.
• Customer services to customers and clients, market for new business.
• Audit on loans, daily and weekly report, and monthly reports.
• Handle multiple tasks at once assisting with processing and closing loans.
• Manage pipeline and assign new escrows to employees.
• Analyzing escrow accounts
• Maintain a tracking system to monitor pending issues to ensure timely resolution.
• Research and resolve problems.
• Procedures and state compliance, AML, CAMS
• Knowledge of RESPA, SoftPro, SmartView, etc.
• Evaluating and ensuring all documents are accurate, and complete. First American Title Temp to Permanent Position
09/2018- 01/31/2021
(Title Coordinator)- Phoenix, AZ
• Clear requirements on Title Commitments, Taxes, CD, CPL, Wire Instructions
• Collaborate with Title Company to resolve title issues such as legal descriptions, • easements, lot splits, vesting, all tax liens, and abstracts of judgments, bankruptcies,
• and disputes sent to Remediation.
• Correct all taxes due, HOA dues, and any delinquencies and/or principal and interest.
• Manage Pipeline, Title Chase.
07/2016 – 09/2018
• Customer services to customers and clients.
• Maintain a tracking system to monitor pending issues to ensure timely resolution.
• Research and resolve problems.
• Manage and develop client relationships to ensure future real estate closing transactions. Stewart Title Temporary Position (Escrow Officer) – Tempe, Arizona 11/2015 – 07/2016
• Open orders, clear requirements on title reports, order payoffs and HOA.
• Create and balance HUDS, disburse Funds, signing, close files.
• Customer services to customers and clients, market for new business.
• Audit on loans, daily and weekly report, and monthly reports.
• Handle multiple tasks at once assisting with processing and closing loans.
• Manage pipeline and assign new escrows to employees.
• Analyzing escrow accounts
• Maintain a tracking system to monitor pending issues to ensure timely resolution.
• Research and resolve problems.
• Procedures and state compliance, AML, CAMS
• Knowledge of RESPA, HPA, HAMP, and NFIA, ResWare, etc.
• Evaluating and ensuring all documents are accurate, and complete. Mutual of Omaha Bank 02/2014 to 11/2015
(Bank Operations Specialist)- Phoenix, Arizona
• Work with VOD, CD, OPT, Officer and Branch changes, Dormant.
• Maintenance request (Product and Mail Codes, Bad Address).
• Make Mathematical Calculations, research and resolve problems on accounts.
• Handle multiple tasks at once assisting branch and CAB team.
• Research and resolve problems.
• Evaluating and ensuring all request are accurate and completed.
• Assisting in different projects, OSG Support, wealth management department, and bank operations.
• Analyzing business accountants in Fiserv(signature), Nautilus, SSI, Fast Data Web,
• Lotus Notes, Track-It.
• Comply with all related policies and procedures.
• Handle confidential information with discretion.
• Work within a team environment.
Mutual of Omaha Bank 03/2013 to 02/2014
(Account Management Specialist)-Tempe, Arizona
• Analyzing business accounts migrating manual into a new system working in Backlink,
• Business Online Banking, Track-It, Fiserv(signature), Lotus Notes 8.5.
• Handle multiple tasks at once, evaluating and ensuring all accounts and balances are accurate correct form Excel Master Spreadsheets to Backlink to Sybase.
• Set up balance inquiry, regular transfers, stop payments, run reports, wires, users, ACH Services, bank operations, and business client services.
• HOA knowledge, Strong organizational and problem-solving skills.
• Organizing, leading and negotiating with team of bank associates to solve client issues.
• Research and resolve problems.
• Handle confidential information with discretion.
• Comply with all related policies and procedures.
• Work within a team environment.
Chase Investor Business Solutions 09/2012 to 02/2013
(Operations Senior Analyst)- Phoenix, Arizona
• Eliminate losses associated with Investor initiated repurchase demands.
• Analyzing loans that have been sold and bring down the variance why loans took the time they did to foreclose on.
• Meeting deadlines with investors, Manage a pipeline.
• Work with Pacer, LPSD, MSP, Chrons, RECS. and Bank processing.
• Ensure default specialty operations are prepared to successfully pass every internal and external audit.
• Comply with all related policies and procedures.
• Work within a team environment.
Wells Fargo Home Mortgage 03/2008 to 09/2012
(Auditing for HARP and Escrow/ Assisting in Underwriting and Closing)- Tempe, Arizona
• Audits on Loans, daily and weekly report, completing and meeting deadlines.
• Loss Preventions for Managers, Transcripts from the IRS Results, Red B reports.
• Find solutions to our No Records and Rejects 4506-T audits on Loans.
• Work with AS400 Lawson, OMS Database Application, Access Mortgage LAN, LIS
• Handle multiple tasks at once assisting with processing and closing loans
• RESPA and CORE Training, Control loan reviews on performing loan submitted and identification of red flags.
• Understanding underwriting policies, procedures and state compliance.
• AML, BSA, CAMS, FDIC, Fraud investigations.
• Research and resolve problems.
• Worked with FHA, VA, and Business loans.
• Loss mitigation experience with mortgages and auto loans.
• Evaluating and ensuring all documents are accurate, and complete.
• Assist in the preparations audit statements, required by state and federal. Nations Title Agency of AZ 11/2002 to 02/2008
(Escrow Officer/ Manager)- Tempe, Arizona
• Open orders, clear requirements on title reports, order payoffs and HOA.
• Create and balance HUDS, disburse Funds, signing, close files.
• Customer services to customers and clients, market for new business.
• Audit on loans, daily and weekly report, and monthly reports.
• Handle multiple tasks at once assisting with processing and closing loans.
• Manage pipeline and assign new escrows to employees.
• Analyzing escrow account.
• Maintain a tracking system to monitor pending issues to ensure timely resolution.
• Research and resolve problems.
• Procedures and state compliance, AML, CAMS.
• Knowledge of RESPA, HPA, HAMP, and NFIA etc.
• Evaluating and ensuring all documents are accurate, and complete. Education
Central High School-Phoenix, AZ
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