Customer Service Retail Sales

SUMER BUCKNER

Niota, TN

Seeking an employer that values my experience and provides me with growth opportunities. I’d like to also include that during my employment at the listed companies, my husband & I owned & operated a construction company, Volunteer Contracting, for 20 years which I gained skillful knowledge of a variety of building trades.

Willing to relocate: Anywhere

Work Experience

Merchandiser

Coca-Cola Consolidated, Inc. - Knoxville, TN

October 2023 to December 2023

Traveled to several store locations stocking products after delivery. Organized and maintained back stock room and rotated product. Checked expiration dates and damaged items. Retail Sales Specialist

Pilot Flying J Travel Center - Niota, TN

April 2019 to October 2023

Responsible for the overall appearance of the store. Ensured the “Plan to win” was completed in a timely manner each month. Printed and updated pricing weekly. Made sure products were set according to the company’s planogram. Entered and completed low peg compliance report each week to ensure inventory was correct and also that low pegged items were ordered. Assisted management when needed. Assisted with monthly and yearly store audits. Increased sales and customer satisfaction through personalized servicing..

Greeted customers and helped with product questions, selections, and purchases. Balanced and organized cash register by handling cash, counting change, and storing coupons. Informed customers of current store promotions to encourage additional sales purchases. Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.

Worked with loss prevention in monitoring shopper behavior. Greeted customers, helped locate merchandise, and suggested suitable options. Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.

Conducted ongoing staff development to help employees achieve growth within job roles. Customer Service Specialist

SUBURBAN PROPANE LP - Athens, TN

March 2012 to April 2019

Took payment information and other pertinent information such as addresses and phone numbers to place orders.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Complied with company policies and procedures by encouraging positive and effective work environment among employees.

Offered internal and external customers first-rate customer service to maximize satisfaction and business success.

Responded to customer requests for products, services, and company information. Highest in propane sales 4 years in a role.

Customer Service/Retail Sales

The Daily Post Athenian - Athens, TN

March 2010 to March 2012

Provided service and sales to walk-in customers.

Updated and maintained mailing lists and customer records. Recruited local business and negotiated advertising space to increase newspaper sales. Met and exceeded all sales goals.

Education

Some College in Business

Cleveland State Community College - Athens, TN

Skills

• Negotiation

• Cash register

• Organizational skills

• Cash handling

• Recruiting

• Merchandising Training and mentoring

Store presentation Shrink reduction

Sales expertise Store opening and closing

• Store management

• Sales management

• Merchandising

• Sales

• Retail management

• Customer service

• Loss prevention

• Retail sales

• Pricing

• Planograms

• Store Management Experience

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