Front Desk Receptionist
Resume:
Xiomara Villa
Front Desk Receptionist
Allentown, PA 18102
********@***.***
Over ten years of office experience # Advance knowledge of Microsoft Office & QuickBooks
## Ability to work under limited supervision # Ability to multi task and handle large volume clientele Authorized to work in the US for any employer
Work Experience
Dental Receptionist
Dental Dreams
April 2019 to June 2019
Check patients in using eaglesoft. Verify insurance. Update patient information, schedule appointments. Light cleaning.
Residential Direct Support
Lehigh Valley Adult Services - Lehigh Valley, PA
March 2018 to February 2019
Residential Direct Support, Various Facilities, Lehigh Valley & Northampton, PA to Cared for client at their home performing required duties set forth by the client's agency or by the client's family. Front Desk Receptionist
McCann School of Business and Technology - Lehigh Valley, PA June 2014 to February 2018
Front Desk Receptionist, McCann School of Business and Technology, Allentown, PA to Operated telephone switchboard to answer, screen and forward calls, provided information, took messages and scheduled appointments.
Maintained and updated building information including staff directories, class schedules, employee emergency contact information using Microsoft Excel.
Updated general student information using Microsoft Access.
Collected, sorted, distributed and prepared mail, messages and courier deliveries.
Assisted in enrollment process for individuals enrolling in college. Front Desk Receptionist
AC Dental - Philadelphia, PA
March 2010 to October 2011
Philadelphia PA to Answered telephone system for the purpose of screening calls, transferring calls, Oct 2011 responding to inquiries and/or taking messages.
Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations.
Performed duties such as taking care of plants and straightening magazines to maintain lobby or reception area Heard and resolved complaints from customers and public Front Desk Receptionist
M3 Realty - Plainsboro, NJ
August 2008 to February 2010
Filed and maintained customer records Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Performed administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents using Microsoft Office.
Front Desk Receptionist
Princeton Medical Center - Princeton, NJ
September 2007 to June 2008
Filed and maintained customer records
Receptionist
Brooklyn Chiropractic - Brooklyn, NY
2004 to 2007
Performed general clerical duties as the main office receptionist. Education
Bachelor's Degree in Business Administration in Health Services Administration
Strayer University - Allentown, PA
June 2016
Associate Degree in Specialized Business Administration in Business Administration
McCann School of Business and Technology - Allentown, PA February 2013
Diploma in Medical Billing and Office Technology in Medical Office Technology Career Institute of Health and Technology - Brooklyn, NY July 2004
Skills
• Receptionist
• Billing
• Scheduling
• Data Entry
• Filing
• Bilingual
• Dental Receptionist
• Insurance Verification
• Spanish
• English
Assessments
Receptionist (Part-time) — Proficient
December 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Administrative Assistant — Familiar
August 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar
Receptionist — Familiar
August 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar
Customer Focus & Orientation — Expert
July 2019
Responding to customer situations with sensitivity. Full results: Expert
Customer Focus & Orientation — Expert
June 2019
Responding to customer situations with sensitivity. Full results: Expert
Personality: Customer Service Fit — Proficient
June 2019
Assesses personality traits that result in high-quality customer service. Full results: Proficient
Customer Focus & Orientation — Completed
April 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed
Customer Focus & Orientation — Highly Proficient
November 2018
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Highly Proficient
Electronic Medical Records: Best Practices — Familiar December 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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