Project Manager Network Specialist

Aaron Morris

San Diego County, CA ● 610-***-**** ● ********@*****.***

IT Administrator Desktop & Network Specialist Project Manager

Dynamic IT professional with 24 years of results-oriented experience supporting innovative enterprise systems. Proven track record in enhancing productivity and efficiency through system development, deployment, and maintenance. Exceptional problem-solving skills, adept at communicating complex technical information, and managing IT projects with a focus on customer satisfaction and operational excellence.

CAREER EXPERIENCE

Essity North America Inc, Philadelphia, Pennsylvania

Global producer of personal and corporate healthcare products with over 45,000 employees and 150 locations worldwide.

WSS IT Project Management/Desktop & Network Specialist

[After 6 successful years, resigned Essity due to relocation to San Diego]

Provided Tier II/III MS Office, VPN, hardware provisions, and software support for 300 internal office staff, 2,500 remote staff, and onboarding of new acquisition sites and users across the Northeastern region with a team of two IT staff.

Administered all site Domain account activity within Active Directory Directory Services and Azure Active Directory.

Responsible for managing IT support for Executive Leadership team – President, CEO, CFO and COO.

Managed hardware inventory, Capex requirements, and warranty fulfillment with HP and CDW.

Led all CMDB asset inventory management efforts for Essity North American locations within Canada, and Mexico.

Oversaw operation of all hardware, software, environment needs to 44 Conference rooms including 12 MS Teams (Yealink) Conference Room systems performing Audio-Visual as a Service detail with hardware vendor support.

Responsible for Imaging all HP hardware via SCCM for all Onsite and remote staff within US, Canada and Mexico including recovery, Break/fix and E-Cycling disposal arrangement.

Recovered failing UPS infrastructure and led the creation of an ROI to upgrade all internal UPS Power Infrastructure to properly support internal platforms and systems.

Instituted new Business Continuity and disaster recovery procedures that was adopted by Operations Management

Led efforts to migrate from MPLS to SD-WAN with internal Network Operations, and external vendor resources to provide hardware delivery for implementation and ISP service provisions of which, I was responsible for fiber cable management to ensure proper connectivity of Last Mile Access increasing internal bandwidth from 100 Mbps to 1.5 Gbps to 125,000 sqft office space and basement R&D lab.

Administered and monitored all onsite Cisco network internet and intranet operations using DNAC and Cisco Prime

Requested an internal elevation of all Cisco Network hardware in 2020 of which I staged, deployed, cabled, maintained, supported and monitored for connectivity and performance.

Configured and supported iOS and Android corporate devices via Intune Company Portal.

Enhanced vendor relationships, saving $80,000 annually through cost audits and service optimizations.

Managed HP hardware assets, performed break/fix repairs, and executed network upgrades

Developed and maintained a collaborative extensive IT process and procedure document for cross-location use.

Key Achievements:

Transitioned 15 years of Essity’s tax department records to a cloud-based solution, improving access, deadline efficiency and reducing heavy onsite support needs to zero.

Expanded internal wireless network from 6 AP's to 44 Wi-Fi 6 access points, enhancing office connectivity for all applicable devices.

Overhauled entire internal Cisco network infrastructure preparing for a migration to SD-WAN which led to increased overall network performance.

Recovered and expanded a failed UPS platform and implemented a comprehensive backup power solution, ensuring continuous business operations for Essity's North American Headquarters.

Created key innovation changes to Essity’s R&D Lab environment recovering lost revenue and allowing for increased development.

The Vanguard Group, Malvern, Pennsylvania

Global investment management company with over 15,000 employees and 17 locations worldwide.

LAN Desktop Support Service Administrator February 2014 – July 2017

Provided deskside hardware support and remote software troubleshooting for desktops, workstations, laptops, and mobile devices.

Installed, repaired, and updated Vanguard-approved software, employing advanced troubleshooting techniques for complex issues.

Created and deployed Windows OS images for various desktop and laptop platforms using WinPE Syspoint software.

Key Achievements:

Developed guidelines for individual support tiers enabling efficient deployment of software and moderate scale Windows image delivery and installation to enhance asset preparation and deployment helping to improve efficiency of the IT Administration teams.

Created a knowledge base for pre-build software package delivery requirements, streamlining the build process for 496 business units and categorically helping to accurately deliver assets to 4 major business department within Vanguard

Network Operations Support Technician June 2004 – January 2014

Monitored and resolved issues with Cisco, Brocade, F5, and ARUBA network hardware.

Administered connectivity for Intranet, Extranet, and Internet traffic, using traffic analysis tools such as Ciscoworks and NetQOS.

Assisted in CMDB asset management and network service request fulfillment.

Lead Business Continuance and Redundancy of all network elements in Prod, Cat, Sat, and Dev environments.

Key Achievements:

Developed a GUI access portal for network hardware management, improving user access and support.

Generated a comprehensive database of network hardware for 24 Vanguard locations, enhancing asset management.

Tier 1 Call Support Center Analyst November 2000 – May 2004

Provided Tier 1 support for various platforms, including Windows, Unix, SQL, AS400 Mainframe, Citrix, Virtual Terminal Server, MS Office, and Lotus Notes. Remotely addressed internal and external technical issues for office staff located throughout 24 Vanguard locations.

Documented and resolved high-impact issues, performed platform testing to ensure all systems were ready for production prior to start of business day and worked closely collaborating with multiple support teams to address discovered outages. Performed analysis and resolution testing .

Key Achievements:

Created a support center webpage and knowledge base, improving response times and procedural accuracy.

Developed a departmental database of technical operations support teams, enhancing coordination and contact management.

Education:

CHUBB TECHNICAL INSTITUTE March 1998 – August 2000

Associate of Science – Information Technology

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