Customer Service Social Media
Resume:
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C O N T A C T P R O F I L E
S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
Proficient in English, Ukrainian, and
Russian.
Strong understanding of fashion
trends, designers, and brands.
Excellent interpersonal and
communication skills.
Experience in customer service and
sales, with a proven track record of
achieving targets.
Detail-oriented with a keen eye for
visual aesthetics.
Familiarity with social media
marketing and principles of UX/UI
design.
Ability to work effectively in a fast-
paced retail environment and multitask
efficiently.
Bachelor of Science in Industrial
Marketing
Kyiv Institute of Technologies
2021-2023
Relevant coursework: Introduction to
Social Media Marketing by Meta, Principles
of UX/UI Design by Meta
Stylist
Intermix, 2024-Present
Provide personalized styling services to clients, offering expert advice on fashion trends, fit, and styling options.
Build strong relationships with customers to understand their preferences and create tailored recommendations.
Contribute to sales goals by providing exceptional customer service and driving product engagement.
Experienced retail professional with a background in sales, cosmetics advisory, and styling. Skilled in providing personalized customer service, curating on-trend looks, and fostering strong client relationships. Committed to delivering exceptional service and enhancing the shopping experience in a high-fashion environment. L A N G U A G E S
English
Russian
Ukranian
A N A S T A S I I A U R S A T I I
S A L E S A S S O C I A T E / S T Y L I S T
Sales Associate and Stylist (Keyholder)
Unfashional NYC, New York, NY,
2023
Managed keyholder responsibilities, including opening and closing procedures, cash handling, and inventory management. Assisted customers with product selection, fitting, and styling advice, resulting in increased sales and customer satisfaction. Collaborated with the store team to achieve sales targets and maintain a high standard of customer service.
Participated in training sessions to stay updated on new product launches and styling techniques.
Beauty Advisor
Brocard Kyiv, Kyiv, 2020-2022
Provided expert advice on cosmetics and skincare products to customers, demonstrating in-depth product knowledge and benefits. Assisted with product demonstrations and sampling to encourage customer engagement and drive sales.
Managed customer inquiries, returns, and exchanges, ensuring a positive shopping experience for all customers.
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