Customer Service Call Center
Resume:
Marketa Massey
Management and Sales Consultant
Hahira, GA 31632
*************@*****.***
Hard-working and trustworthy individual seeking a team-oriented sales associate service environment and/or location manager position.
Proficient in multitasking and maintaining grace and efficiency in high-pressure situations. Understands that great customer service, willingness to have patience with fellow teammates while sharing my experiences alongside training them on company policies is vital to growing a business. Also, that retaining current employees with /acclamation type management style will save the bottom line revenue and foster growth for your company.
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
Massey Construction-Hahira, GA
May 2016 to Present
This is my husband’s business. I do all paperwork including payroll, taxes, invoices, insurance related items, bank loans, and deposits. I have enjoyed this experience and will continue to do so, but I am looking forward to working outside of our home office again. Property Manager
SOUTHERN SELF STORAGE-Valdosta, GA
March 2020 to December 2022
Property Manager of a self storage facility in Valdosta, GA. for almost 3 years. I also filled in as manager at another Valdosta location, as well as our Thomasville location. I met revenue goals, as well as maintained high occupancy, with low delinquency rates each month by using effective marketing strategies.Also by retaining current tenants using great customer service skills. I manage the office, as well as two other employees. I do weekly property maintenance, clean all vacant units, any damage/repairs needed to entrance gates if within my scope of knowledge, readjust garage doors, replace latches on doors when needed, remove debris and abandoned property from the property/units, paint where needed, and all other types of property maintenance. I receive several five -star Google reviews per month from current tenants as well as prospective tenants. I follow up with all leads, do move ins with all proper lease terms, move outs, take payments, do move ins/move outs, make schedule for other team members, supervise members with instructions of daily property needs, order supplies, handle vendors, quotes, submit all paperwork to corporate, lock cuts, do all necessary paperwork for lien unit sales in accordance with Georgia lien laws, and have an amazing sales record, by following up with leads and also making needed collections calls by reaching out to tenants who are in arrears. I also enjoy having a great relationship with all of my tenants, as well as my teammates. I train new employees on company policies and audit all leases and files for mistakes weekly. I do all bank deposits and also meet all standards on property audits. I am frugal and budget conscious. I will gain knowledge of doing repairs myself, to save the company money. I am not afraid of hard work. I am also willing to travel to other locations to help fill in when needed.
Sales Consultant
Central Florida Investments-Lake Park, GA
January 2016 to June 2018
Responsible for booking resorts and timeshare tours for discounted tickets. Provided expert service information.
Answered the phone with excellent customer service skills. Recommended parks based on customer interests.
Pitched the customers a well given speech to try to sell the tours. Responsible for recording all tickets sold and rooms booked at resort. Medical Courier
Guardian Medical Logistics-Valdosta, GA
February 2013 to January 2016
Provided excellent customer service to each account. Utilized strong time management skills to coordinate deliveries in a timely manner.
Maintained accurate documentation for pickups and deliveries. Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Education
Technical school in Cosmetology
Valdosta Technical College - Valdosta, GA
1989 to 1989
Skills
• TIME MANAGEMENT (10+ years)
• Key Holder (10+ years)
• Keyholder (10+ years)
• Fashion (4 years)
• Retail Management (8 years)
• Retail sales (10+ years)
• Sales (10+ years)
• Courier (3 years)
• Conflict Management (10+ years)
• Sales Management (10+ years)
• Payroll (10+ years)
• Administrative Experience (10+ years)
• Microsoft Outlook (10+ years)
• Store Management Experience (10+ years)
• Merchandising (10+ years)
• Delivery Driver Experience (3 years)
• Office Management (10+ years)
• Hotel experience (6 years)
• Hospitality (10+ years)
• Microsoft Office (6 years)
• Computer literacy (10+ years)
• Customer service (10+ years)
• Inside Sales (10+ years)
• Property management (4 years)
• Management (10+ years)
• Account Management (10+ years)
• Leadership (10+ years)
• Computer skills (10+ years)
• Marketing (10+ years)
• Accounts Payable
• Outside Sales
• Negotiation
• Cold Calling
• Upselling
• Property management
• Sales management
• Conflict management
• Accounting
• Construction
• Inside sales
• CRM software
• Account management
• Office management
• Mentoring
• Recruiting
• Cash handling
• UCC law
• Continuous improvement
• Basic math
• Retail math
• Phone etiquette
• Cash register
• Communication skills
• Administrative experience
• Organizational skills
• Time management
• Debits & credits
• Analysis skills
• Payroll
• Hotel experience
• Property leasing
• Fair Housing regulations
• Financial report writing
• Accounts payable
• Outside sales
• QuickBooks
• Yardi
• Telemarketing
• Typing
• Forecasting
• Windows
• Quality control
• Manufacturing
• Driving
• Cold calling
• Resort
• Supervising experience
Certifications and Licenses
Driver's License
Assessments
Attention to detail — Proficient
October 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Written communication — Proficient
October 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Retail customer service — Proficient
April 2023
Responding to customer situations in a retail setting Full results: Proficient
Outside sales — Proficient
April 2023
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Work style: Reliability — Proficient
April 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Inside sales — Proficient
February 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Customer service — Proficient
February 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer service — Proficient
October 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
October 2022
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
April 2023
Influencing and negotiating with customers
Full results: Proficient
Basic maintenance and repair — Proficient
July 2023
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Work motivation — Proficient
December 2020
Level of motivation and discipline applied toward work Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient May 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Sales skills — Proficient
September 2020
Influencing and negotiating with customers
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient May 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Ability to work under pressure
Time management
Leadership Decision making
Communication Creativity
Teamwork Conflict Resolution
Aggressive in making sales
Contact this candidate