Administrative Assistant

Britainy Montague

***/***-**** ********.*******@*****.***

EMPLOYMENT HISTORY

Administrative Assistant Springfield Urban League, Springfield, IL 2024 – 2025

Oversee general operations of the Workforce and Empowerment Center

Acted as point of contact between the executives and internal/external clients

Act as the first point of contact (answer phones, greeting and directing guests, ensuring facility safety)

Managed administrative programs and the timely and accurate submission of reports

Library Assistant II/IV Lincoln Library, Springfield, IL 2019 – 2024

Processed identification records for library usage and answered phones

Checked patrons' books and reading materials in and out of library inventory

Processed fees for membership, late returns, and operated cash register

Assisted patrons on the computer, navigate mobile apps and library shelves

Guest Services Agent & Night Auditor Wingate by Wyndham, Joliet, IL 2016 – 2018

Concierge for all guests, performed reservations as well as check in/out

Processed linens and sanitation inspections to meet company standards

Operated multi-line phone system, while routing calls for guests and hotel staff

Performed all tasks necessary for record keeping and accounting on a computer

Circulation Clerk Joliet Public Library, Joliet, IL 2011 – 2015

Processed identification records for library usage and answered phones

Checked patrons' books and reading materials in and out of library inventory

Processed fees for membership, late returns, and operated cash register

Guest Services & Night Auditor Comfort Inn & Suites, Joliet, IL 2011 – 2012

Concierge for all guests, performed reservations as well as check in/out

Processed linens and sanitation inspections to meet company standards

Operated multi-line phone system, while routing calls for guests and hotel staff

Performed all tasks necessary for record keeping and accounting on a computer

Administrative Assistant Alphabet Printing, Joliet, IL 2008 - 2024

Provided over 15 years of consistent administrative support including calendar management, correspondence, record keeping, and data entry.

Managed scheduling, handled confidential information, and maintained efficient filing systems.

Prepared reports, invoices, and presentations using Microsoft Office Suite (Word, Excel, PowerPoint).

Coordinated meetings, appointments, and travel arrangements.

Interfaced with clients, vendors, and staff in a professional and timely manner.

EDUCATION

Bachelors-Social Work Indiana Wesleyan University, Marion, IN 2024 - present

Associates-Human Services Indiana Wesleyan University, Marion, IN 2019 - 2022

High School Diploma Joliet West High School, Joliet, IL 2006 – 2008

SKILLS PROFILE

Knowledge and experience with Microsoft Office Suite

Expert filing and exceptional organizational skills

Experience handling confidential records and processing sensitive documents

BUSINESS / PROFESSIONAL / PERSONAL SKILLS

Proven ability with a history working in fast paced environments

Multi-tasking with quick response, while adjusting to circumstances

Responsible and accountable, while being attentive to detail and accuracy

Great interpersonal skills, initiating relations and maintaining expectations

Punctual to task at hand as a key participant in team environments

Able to type 65 wpm with high accuracy

Ability to operate high-capacity digital copier and collating machines

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