Customer Service Medical Assistant

Personal Summary: Dedicated, compassionate, goal-oriented professionals with years of experience in customer service, home health and education as a Clinical Medical Assistant. Ability to work productively with a diverse population of all ages. Caring and attentive Home Health Aide with a compassionate approach providing comprehensive home care services to patients with diverse needs. Adept at monitoring client health conditions, assisting with daily living activities, and improving the overall quality of life for clients and their families. I am a diligent, and empathic individual with a passion for healthcare, aspiring to utilize my experience and education to secure offering personal care and creating a nurturing environment, while also contributing strong organizational skills and keen attention to patients’ and employer needs.

Key Competencies and Attributes

Excellent Customer Service Basic Clinical Skills Utmost Confidentiality

Exceptional Interpersonal Skills Patient Care Compassionate

Outstanding Communications Skills Medical Terminology Proven Team-Building Abilities

Clinical Medical Assistant CPR and First Aid Detail Oriented/Multitask

Customer Service Representative HIPAA/OSHA Compliance Time Management

Bilingual (English/Basic Spanish) Administrative Support Patient and Caring

Technical Skills Proficient in Microsoft Office Suite, Word, Outlook, Internet, Excel, PowerPoint, Phone Triage, Typing speed of 40 WPM, ability to operate most office equipment, and aptitude to learn new computer systems and utilize them as needed to perform the required duties.

Relevant Experience

Handle customer inquiries via inbound calls

Build and maintain business relationships with clients by providing and promoting customer loyalty

Manage and resolves customer complaints, escalating to Management when necessary

Provide customers with easily understood answers to product and service information depending on customer situation

Identifies and escalates priority issues by asking probing questions and using the Knowledge base software

Documents all call information according to existing guidelines.

Provide personalized in-home care assistance to focus on their comfort, safety, and health requirements.

Perform healthcare-related tasks, checking vital signs, administering medication, and coordinating with medical staff.

Assist with personal care activities, including bathing, dressing, and hygiene maintenance.

Organize and plan physical activities customized to each client’s abilities and healthcare professional’s recommendations.

Efficiently perform light housekeeping duties, ensuring a clean and safe environment.

Delivered high-quality care to elderly clients, helping with activities of daily living and providing emotional support.

Played a pivotal role in creating and maintaining care plans, ensuring they meet specific client health needs and preferences.

Coordinated transportation for clients to appointments and for personal errands, enhancing their independence and mobility.

Established a positive rapport with clients and their families to effectively communicate health changes and concerns.

Employment History

Customer Service Representative E-Tech /Randstad Staffing San Antonio, TX 2025-Current

Home Health Aide En Su Casa San Antonio, TX 2018-2018

Home Health Aide La Estrella Home Healthcare San Antonio, TX 2014-2016

Resident Support Staff Home Life Healthcare San Antonio, TX 2013-2014

Education:

Certified Clinical Medical Assistant The Institute of Allied Healthcare San Antonio, TX 2023

Certified Medical Assistant Quest College San Antonio, TX 2022

CPR Certification BLS Certification CCMA Certification Exp July 2025

High School Equivalency McCollum High School San Antonio, TX 1995

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