Customer Service Front-End
Resume:
Raymie Farrell
Store Specialist/ Proven record of increasing front-end success.
East Wareham, MA 02538
*****************@*****.***
Professional Summary
Skilled customer service and support professional with 15+ years of experience in retail and administrative roles, specializing in enhancing customer satisfaction and team performance. Proven track record in training staff, managing front-end operations, and resolving inquiries efficiently. Demonstrated leadership as a Front End Supervisor, fostering a positive work environment and meeting daily performance quotas. Expertise in Salesforce, Microsoft, Windows and HIPAA compliance, committed to delivering exceptional service in fast-paced settings. Authorized to work in the US for any employer
Work Experience
Store Specialist/Supervisor
Ocean State Job Lot-East Wareham, MA
June 2023 to Present
• Provide exceptional customer service by giving attention and understanding to the customer and helping resolve matters in a timely manner, which results in an increase in customer satisfaction
• Resolve escalated customer complaints by actively listening to concerns, empathizing with customers' frustrations, and finding appropriate ways to remedy problem
• Provide guidance to new team members during onboarding process to ensure they are equipped with necessary skills for success in the role
• Supervise a team of between 3-10 front-end associates, providing guidance and support to ensure excellent customer service
• Maintain accurate records of daily transactions, including voids, returns, and exchanges
• Develop strong relationships with regular customers by providing personalized service and addressing their specific needs
• Coordinate with other departments to ensure smooth operations at the front end during peak hours or special sales.
• Utilize point-of-sale (POS) system to process transactions accurately and efficiently while maintaining a friendly demeanor towards customers
Remote Member Services Representative
The Panther Group/UHealth Solutions-Westborough, MA March 2023 to May 2023
• Maintained high levels of communication of professionalism and empathy
• Demonstrated strong problem-solving skills by analyzing complex situations, identifying root causes, and implementing effective solutions
• Managed a high volume of incoming calls, while maintaining quality standards for response time and customer satisfaction.
• Maintained a high level of professionalism and empathy while assisting customers with product questions, concerns and account management
• Collaborated with cross-functional teams to escalate complex issues for timely resolution
• Participated in ongoing training sessions to stay updated, and ensure best practices in customer support
• Managed a high volume of incoming calls and response time
• Demonstrated strong problem-solving skills by identifying root causes of issues and implementing effective solutions for customers
Customer Service Representative
Take out Taxi-Waltham, MA
September 2004 to March 2007
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
Dental Receptionist
Gentle Dental Associates-Belmont, MA
February 2004 to June 2005
• Managed the front desk, ensuring a welcoming and professional atmosphere for patients
• Coordinated patient check-in and check-out processes, handling insurance verification and payment collection
• Answered phones, addressed patient inquiries, and provided information about dental services
• Maintained a clean and organized reception area, creating a positive first impression for patients
• Managed patient records, ensuring proper documentation and data integrity
• Scheduled and coordinated patient consultations, exams, and follow-up visits
• Handled patient complaints and concerns, providing resolutions and ensuring patient satisfaction. Education
College in Business administration
Cape Cod Community College-Remote
June 2025 to Present
Purdue University-West Lafayette, IN
September 2006 to February 2008
Franklin High School-Franklin, MA
September 1990 to June 1991
High school diploma or GED
Skills
• Salesforce
• Supervising experience
• Communication skills
• Fraud prevention and detection
• Complaint handling
• Microsoft Excel
• Retail sales
• Team leadership
• Data entry (7 years)
• Microsoft (6 years)
• Multitasking (5 years)
• HIPAA (1 year)
• Customer service (10+ years)
• Time management
• Problem-solving
• Organizational skills
• Writing skills
• Order entry (2 years)
Additional Information
Between 1994-current, I have been a mother of five. My children are all older now, but there was a period of time I was a stay at home Mom and homemaker. Though some of that time I worked there was a period from 2008-2022 that I didn't.
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