Accounts Receivable Specialist

Caroline Reyes

Experienced collections and accounts receivable specialist with a strong track record of reducing overdue balances and improving cash flow in various industries. Skilled in managing high-volume collections, conducting account reconciliations, and resolving complex billing discrepancies. Adept at negotiating payment plans, analyzing aging reports, and implementing targeted strategies to minimize bad debt exposure. Proficient in SAP, JD Edwards, Salesforce, AS400, QuickBooks, Sage, and MS Office, with advanced Excel capabilities. Known for strong communication and collaboration skills, ensuring effective cross-functional teamwork and positive client relationships.

Professional Experience

Chem-Plate Industries June 2023 – September 2024

Collections Specialist/Analyst Contract Position

• Led collections efforts on overdue accounts, reducing past due balances from over $3 million to $250,000 within the contract period through consistent follow-ups and strategic payment plans.

• Developed and implemented targeted collection strategies to resolve aged receivables, effectively negotiating payment terms and settlements with clients to improve cash flow.

• Monitored aging reports to identify high-risk accounts, prioritized collection activities, and minimized bad debt exposure through proactive account management.

• Assisted in refining internal collections processes, contributing to the development of efficient workflows that streamlined recovery efforts and reduced outstanding balances.

• Engaged in root cause analysis for late payments, working with internal teams to resolve underlying billing issues, ensure client satisfaction, and foster long-term business relationships. Essilor Instruments February 2022 – March 2023

AR Specialist/Collections Analyst Contract Position

• Managed accounts receivable processes, focusing on collections for overseas accounts, reducing outstanding balances by analyzing payment histories, and collaborating with international clients to expedite payments.

• Investigated and resolved discrepancies related to overseas billing, working closely with cross-functional teams to address system-related issues and rectify invoicing errors.

• Analyzed aging reports to prioritize and execute collections, mitigating risks of bad debt and improving cash flow.

• Supported system upgrades by providing insights from collections activities, testing new functionalities, and participating in testing.

• Collaborated with internal teams to resolve issues related to invoice generation, adjustments, and payment applications, ensuring accurate and timely record-keeping.

Various Consulting Assignments May 2017 – September 2021 Collections/Accounts Receivable Specialist

Clients: Left Lane Logistics, Montana Middles, Play Network, AmeriCash, Komatsu, Village of Maywood, Rand McNally

• Managed collections for a variety of clients, including overhead music services for store and restaurant chains, consistently maintaining a high recovery rate.

• Reconciled outstanding balances, uploaded invoices into vendor portals daily, and ensured timely and accurate resolution of cash-on-account and credit issues using SAP.

• Conducted collections on outstanding payday loans, processed cash applications, and collaborated with currency stores on billing, invoice collections, deduction resolution, account reconciliations, and settlements.

• Handled B2B collections, making up to 100 outbound calls daily, processing credit card payments, and setting up payment plans while updating customer records within SAP.

• Analyzed deductions and outstanding invoices to identify root causes, preparing documentation for resolution and collaborating with the water department to collect on delinquent business and residential accounts.

• Researched unapplied payments, resolved payments on account, posted reconciliations, and maintained accurate records of balances.

• Addressed and resolved customer complaints in a professional manner, prioritizing customer satisfaction and ensuring all issues were managed promptly and effectively.

Door and Window Guards June 2014 – January 2017

Collections Representative

• Conducted 150-200 outbound calls daily, focusing on collections and working with customers to recover overdue payments.

• Negotiated and established payment plans with clients, effectively reducing outstanding balances and improving cash flow.

• Maintained a high level of customer service through clear and effective communication, fostering positive relationships with clients during the collection process.

• Managed invoicing, billing, and payment processing, ensuring accurate record-keeping and timely updates to accounts receivable systems.

Additional Professional Experience

Castle Rock Security Collector March 2011 – July 2013 Illinois Lending Corporation Collector August 2009 – August 2011 Sallie Mae Student Loans Collector September 2004 – July 2009 Education

East Aurora High School – High School Diploma

Contact this candidate