Medical Assistant Customer Service

Erica Kay Bradley

**** ********* ** *********** ** 30506 • 404-***-****• *************@*****.***

Professional Summary

Experienced and detail-oriented Certified Medical Assistant with a solid background in clinical and administrative healthcare settings. Proven ability to deliver exceptional patient care, maintain efficient medical office operations, and support healthcare providers in fast-paced environments. Skilled in phlebotomy, patient management, and medical procedures with a compassionate, patient-focused approach. Also experienced in retail sales with a strong customer service record, product knowledge, and team leadership skills.

Education

Medical Assistant

Everest College, Merrillville, IN

February 2006 – February 2007

Medical Assistant / Phlebotomist

Lanier Technical College, Cumming, GA

August 2012 – 2013

Professional Experience

Certified Medical Assistant

Northside, Dawsonville, GA

February 2024 – Present

Take vital signs (blood pressure, temperature, pulse, respiration) and prepare patients for examinations.

Assist physicians during exams and minor procedures.

Collect and prepare lab specimens; perform basic lab tests.

Administer medications and injections as directed.

Perform phlebotomy and electrocardiograms (EKGs).

Change dressings and remove sutures; maintain infection control.

Educate patients on medications and procedures, maintaining confidentiality in compliance with HIPAA.

Communicate effectively with patients and healthcare teams; proficient in Electronic Health Records (EHR) systems.

Phlebotomist

Quest Diagnostics, [Location]

August 2018 – February 2024

Performed venipuncture and capillary blood collection, ensuring patient comfort and safety.

Prepared, labeled, and handled blood specimens for laboratory testing.

Verified patient identities and documented collection accurately.

Followed OSHA and HIPAA guidelines; maintained sterile techniques.

Monitored patients for adverse reactions during and after procedures.

Managed supply inventory and maintained phlebotomy equipment.

Trained on alternative collection techniques for difficult draws.

Key Holder / Sales Associate

Cabi Clothing, Dawsonville, GA

May 2025 – Present

Open and close the store independently, following security and cash handling policies.

Provide personalized styling and product recommendations, building customer loyalty.

Process sales, returns, and exchanges efficiently via POS systems.

Maintain visual merchandising, restock merchandise, and support inventory management.

Consistently exceeded monthly sales goals by 10–20%.

Trained new employees on customer service and product knowledge.

Key Holder

Le Creuset, Dawsonville, GA

August 2024 – October 2025

Opened and closed store, ensuring security and cash accuracy.

Delivered product education and exceptional customer service.

Assisted with special orders and gift registries; supported sales goals through upselling.

Supervised sales floor in management’s absence.

Maintained visual merchandising and inventory controls.

Recognized for personalized service and operational efficiency.

Phlebotomist

Northside Forsyth Hospital, Cumming, GA

January 2014 – August 2018

Conducted blood draws using various techniques, maintaining patient comfort.

Ensured compliance with safety and quality standards in specimen handling.

Provided professional and calm patient care during procedures.

Studio Manager

Picture Me Portrait Studio, Dawsonville, GA

March 2011 – May 2012

Supervised and trained photography and sales teams.

Managed daily studio operations, appointments, and equipment.

Delivered portrait sessions and upsold products to exceed sales targets.

Handled cash and deposits; promoted services through marketing and outreach.

Consistently met or exceeded sales goals by 15–25%.

Phlebotomist

Porter Regional Hospital, Valparaiso, IN

January 2007 – October 2008

Performed accurate blood draws in a high-volume setting.

Ensured proper specimen labeling and safety compliance.

Provided patient comfort and professionalism.

Sales Associate

Walmart, Valparaiso, IN

November 2005 – 2007

Assisted customers in footwear selection with detailed product knowledge.

Processed sales and returns via POS system.

Supported inventory management and maintained store appearance.

Consistently met sales targets and received positive customer feedback.

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