Customer Service Operations Manager

Gary Cunningham

**********.****@*****.*** • (***) 369-4933l

• Westfield, NJ

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Profile Summary

Results-oriented operations professional with extensive experience in business management across operations, customer service, sales generation, contract negotiation, and team leadership. A proactive and detail-oriented leader adept at managing multiple projects in fast-paced environments. Expert in analyzing financial data to drive insights and influence stakeholders at all organizational levels. Demonstrated success in consistently achieving or surpassing corporate goals while delivering exceptional results. Skills

Market Insight

Contract Negotiation

Sales & Client Relationship

Development

Financial Strategy & Budget

Oversight

Data-driven Analysis

Team Development & Leadership

Logistics Optimization

ERP System Proficiency

Supply Chain Strategy

Professional Experience

Natbake Distribution LLC - Brooklyn, NY 2022 - 2024 Sales and Operations Manager

Manage company operations with a focus on sales and distribution. Developed operational plans in alignment with company objectives.

• Improved Sales over prior year > 30%

• Improve A/R balances by > 20%

• Data analysis using Power-BI, Excel, BMobile & Accpac Kirk Distributers – Kingston, Jamaica 2006 – 2018

Nationwide Commercial Sales Manager 2008 - 2018

Oversaw company-wide Sales, Merchandising, and Customer Service departments, developing operational plans that aligned with company objectives."

● Achieved 10% annual sales growth by identifying new channels and forming strategic partnerships.

● Developed strategic plans that aligned with company growth objectives, gaining approval from the executive board.

● Enhanced in-store merchandising and increased down-trade distribution through targeted sales efforts. Operations Manager 2006 - 2008

Led the shift from direct-to-market (Colgate) to distributor model Kirk Distributors Ltd.

• Successfully negotiated contracts, financing agreements with established market strategies that met required KPIs.

• Managed inventory, warehousing, and shipping, leading to a sales distribution increase of over 12% in the first two years.

Colgate Palmolive Company Kingston, Jamaica 2000 - 2006 Logistics Manager 2004 - 2006

Gary Cunningham

**********.****@*****.*** • (609) 369-4933l

• Westfield, NJ

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Managed logistics and supply chain operations, including relationships with external business partners

• Led the team to deliver high-quality service, achieving a 97% on-time and complete metric, exceeding client expectations

• Decreased overall inventory variances below monthly average of 1%.

• Implemented SAP inventory management across regions resulted in increased visibility and inventory tracking

• Utilized data insights to successfully encourage the Executive Management Committee to adopt enhanced manufacturing processes.

Business Account Manager 2000 - 2004

Managed sales operation for local and international distributors

• Led an annual average growth of 8%, while managing 46% of the company’s Sales.

• Created and executed marketing and promotional strategies that enhanced distributor effectiveness. Community Engagement

Echo Late Church of Christ – Westfield, NJ 2018 – Present Minister

Oversee church administration and operations, coach and mentor members and the community.

● Boosted member attendance and achieved a 15% increase in contributions to church programs within two years.

● Strengthened positive community relations by establishing internal and external programs.

● Successfully hosted Health Fair, contributing to a greater physical & Spiritual health awareness. International American Medical Mission 2010 - Present Jamaica Lead

● Organize free medical missions for communities throughout Jamaica

● Successful management of the medical, dental, and psychological treatment of 1,000 people over 5 days Education

Executive Master of Business Administration (MBA)

Bachelor of Science in Business Administration

Certifications

Leadership and Strategic Management

Project Management

Life, Accident and Health License

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