Data Entry Customer Relations
Resume:
Nileimy
Estrada
Tampa, FL *****
**********@*****.***
Driver communication
Data entry
Database updates
Multitasking and organization
Dispatching field personnel
Customer relations
Attention to detail
Tracking systems
Record keeping
Problem-solving
Customer service
Critical thinker
English
Spanish
Dynamic bilingual dispatcher with proven expertise at Zrm Transport LLC in optimizing delivery processes and enhancing customer relations. Skilled in data entry and problem-solving, I successfully trained new team members and maintained meticulous records, ensuring timely deliveries and fostering strong client loyalty. Committed to operational excellence and effective communication.
Bilingual Dispatcher
Zrm Transport Llc, Tampa, FL April 2023 - Current
Bilingual Dispatcher
Otr Logistics Transport, Tampa, FL May 2021 - April 2023 Tracking Specialist
Lightning Transportation, Tampa, FL September 2019 - April 2023 Work History
Directed dispatching, routing, and tracking of 5 fleet vehicles. Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Maintained updated and detailed records of calls in physical and electronic database.
Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect. Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Assisted in resolving customer complaints and grievances. Examined cargo and freight shipments to check goods' condition. Built working relationships with clients to foster loyalty and encourage repeat business.
Originated and implemented operational processes and procedures, amplifying productivity.
Negotiated and arranged transport of goods with shipping or freight companies.
Observed and tracked consignments to verify timely deliveries and accurate invoicing.
Lucy Ragsdale at Tampa, FL
High School Diploma June 2000
Education
Skills
Languages
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