Patient Care Customer Service

Charlotte Phillips

********************@*****.*** 903-***-**** Tyler, TX

Summary

Seeking Phlebotomist role with 33 years of healthcare and patient care experience. Skilled in venipunctures, capillary sticks, and specimen handling, with strong attention to detail and infection control practices. Certified in Phlebotomy, bringing compassionate patient interaction and effective communication skills to enhance patient care and support clinical teams.

Work Experience

At Home Health Care

Caregiver Tyler, TX Dec 2021 - Present

• Delivered compassionate and personalized care to elderly and disabled clients, prioritizing their comfort and safety.

• Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation to enhance their independence.

• Fostered a supportive environment that promoted the overall well-being of clients. Flowers Bakery

Cashier/Clerk 1200 W. Erwin Tyler, TX 75702 Sep 2021 - Dec 2021

• Managed sales transactions and maintained accurate cash register operations to ensure seamless customer service.

• Organized inventory systems and efficiently restocked merchandise to maintain optimal product availability.

• Provided excellent customer service, addressing inquiries and resolving issues to enhance customer satisfaction.

Eak Good Neighbor

Patient Care Attendant 106 Main St. Winfield, TX 75493 Aug 2020 - Sep 2021

• Assisted elderly individuals with daily activities such as meal preparation, cleaning, and shopping, ensuring their comfort and well-being.

• Maintained a high standard of care by delivering attentive and compassionate service to enhance residents' quality of life.

• Fostered a supportive environment that prioritized the dignity and independence of residents.

Girling

Patient Care Attendant Oct 2013 - Aug 2020

• Delivered personalized and compassionate care to patients, consistently prioritizing their comfort and safety.

• Maintained a supportive and secure environment, effectively addressing patient needs and concerns.

Flowers Bakery

Cashier/Clerk 1200 W. Erwin Tyler, TX 75702 Mar 2010 - Oct 2013

• Processed customer transactions efficiently and accurately, contributing to a high level of customer satisfaction.

• Ensured exceptional service quality by maintaining attention to detail and addressing customer inquiries promptly.

Express Detail

Owner - Secretary 1107 W. Erwin Tyler, TX 75702 Jan 2000 - 2010

• Managed inventory and coordinated scheduling to ensure efficient operations and timely service delivery.

• Delivered high-quality automotive detailing services, including buffing, waxing, washing, and shampooing.

• Maintained excellent customer communication and support to enhance client satisfaction.

East Texas Medical Center - CBO South Broadway

Data Entry Tyler, TX 75701 Jun 2003 - 2004

• Verified insurance details to ensure accurate billing and processed information into the system efficiently, enhancing data accuracy.

• Conducted collection calls to recover outstanding payments, contributing to improved cash flow.

Mother Frances Hospital

Unit Secretary - Telemetry 800 E. Dawson Tyler, TX 75762 Dec 1990 - Nov 1999

• Ensured accurate and timely entry of medical orders, including X-rays, MRIs, labs, EKGs, and CT scans, facilitating seamless communication among medical staff.

• Coordinated effectively with nurses and CNAs to relay physician orders and schedule necessary procedures, contributing to improved patient care efficiency.

• Enhanced departmental organization by maintaining streamlined workflows and communication channels.

Education

Tyler Junior College

Certificate, Phlebotomy Tyler, TX Dec 2021

Tyler Junior College

Certificate of Proficiency, Medical Office Tyler, TX Aug 1991 John Tyler H.S.

H.S. Diploma, General Education Tyler, TX May 1987 Christian Women's Job Corp

Management, Management Tyler, TX

Certifications

Phlebotomist Technician Certification N8W7C4A8 NWCA 2022 Skills

Venipunctures, Capillary Sticks, Collect Blood Specimens & Cultures, Detail Oriented, Team Player, Multi-Task, Interpersonal Skills, Compassionate, Venipuncture Techniques, Patient Interaction, Specimen Handling, Attention to Detail, Data Entry, Communication Skills, Infection Control, Time Management, Problem-Solving, Teamwork

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