Customer Service Store Manager
Resume:
Work History Contact
Skills
Joyce Wright
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Convenience/Restaurant Store Owner
Self, Troy, NC
Responsible for overall operation and
management of combined convenience store
and restaurant establishment. Primary goal was to
ensure successful and profitable functioning of
both store and restaurant, while also providing
excellent customer service, maintaining
high-quality standards, and adhering to all
relevant regulations.
Develop and implement comprehensive business
plan that outlines objectives, strategies, and
financial goals for store and restaurant.
Manage budget, monitor expenses, and ensure
profitability.
Set prices for menu items and products in line with cost margins and market trends.
Handle payroll, taxes, and financial reporting.
Maintain optimal inventory levels for both
convenience store and restaurant.
Establish relationships with suppliers and negotiate contracts for cost-effective and reliable sourcing. Recruit, train, and supervise employees for both
store and restaurant.
Create employee schedules and manage staff
performance.
Ensure positive work environment and address any
HR-related issues.
Foster culture of exceptional customer service.
Address customer inquiries, complaints, and
2007-01 -
2023-07
Address
Troy, NC, 27371
Phone
**********@*******.***
Business Development
Staff Management
Customer Relations
Budgeting
Financial Management
Operations management
Scheduling
Medical office
administration
Account management
Patient Management
Patient Assessments
feedback promptly and effectively.
Maintain high standards of quality for food,
beverages, and products sold.
Conduct regular inspections to ensure cleanliness, safety, and compliance with health regulations.
Develop and execute marketing strategies to
attract and retain customers.
Utilize advertising, social media, and promotions to increase visibility and sales.
Ensure that all licenses, permits, and health and
safety regulations are up-to-date and adhered to.
Stay informed about changes in regulations and
industry standards.
Monitor financial performance through regular
reporting and analysis.
Identify areas for improvement and implement
corrective measures.
Engage with local community to build positive
reputation and customer loyalty.
Support community events and initiatives when
possible.
Podiatry Assistant
Dr. Chcoma (Chuck) Yoetta, Clinton, NC
Monitored podiatry patients and reported adverse
reactions to medications or treatments.
Prepared patients for procedures by assisting in
exam rooms and obtaining complete and
accurate vital signs.
Greeted customers into podiatry practice and
supplied instruction and direction on phone and in person.
Scheduled and coordinated patient appointments
to facilitate podiatry practice schedule and
improve patient experience.
Maintain electronic and paper medical records,
ensuring accuracy and confidentiality.
Update patient charts with test results, treatment plans, and other pertinent information
Collect blood and other specimens for laboratory
2000-01 -
2006-01
Education
testing.
Prepare and process lab samples and ensure
appropriately handled.
Provide patients with information on medications,
procedures, and preventive care.
Instruct patients on proper use of medical
equipment.
Follow strict infection control protocols to maintain clean and safe clinical environment.
Sterilize and maintain medical instruments and
equipment.
Schedule patient appointments and manage front
desk.
Verify patient insurance information and handle
billing and coding tasks.
Answer phones, manage email communication,
and handle patient inquiries.
Assist in health promotion activities, such as
vaccinations and health screenings.
Educate patients on preventive care measures
and healthy lifestyle choices.
Be prepared to assist in emergency situations and
follow established protocols.
Administer basic first aid when necessary.
Adhere to healthcare regulations, including HIPAA, and maintain compliance with relevant guidelines.
Complete administrative paperwork accurately
and in timely manner.
Phlebotomy Certificate
Montgomery Community College - Troy, NC
2005-01 -
2005-06
CNA I & CNA II
Montgomery Community College - Troy, NC
2005-01 -
2006-12
Early Childhood Education Certificate
Montgomery Community College - Troy, NC
2004-06 -
2004-09
Interests
High School Diploma
East Montgomery High School - Biscoe, NC
1978-08 -
1981-06
Stain Glass Design
Floral Arrangements
Cake Decorating
Contact this candidate