Accounts Receivable Specialist

SHARON JACK

214-***-**** Email: ***********@*****.*** Linkedin Profile

PROFILE

Detail-oriented professional with over a decade of experience supporting billing, accounts receivable, reporting, and financial operations within law firms and other highly regulated industries. Skilled in managing high-volume transactions, conducting reconciliations, and producing accurate financial reports. Collaborative, adaptable, and tech-savvy, with a strong command of legal billing systems and cross- functional workflows.

EDUCATION

St. John’s University, Queens, NY

Associate of Arts in Liberal Arts, Concentration in Legal Studies (2011) SKILLS

Technology: Adarant, Arcs, Avaya, IBM Cognos, Maintex, Microsoft Dynamics, Microsoft Office Suite

(Access, Excel, Outlook, PowerPoint, Word), Microsoft Teams, Oracle, Pipkins, PowerPoint, QuickBooks, SAP Concur, SharePoint, Slack, SQL, TRAX, Wizard, Zoom Reporting & Analysis: 10+ years preparing executive-level reports and analysis for senior management Industry Experience: Aerospace, Consulting, Energy, Financial Services, Healthcare, Legal, and Telecommunications

PROFESSIONAL EXPERIENCE

Eversheds Sutherland (US), Houston TX

Accounts Receivable Specialist 02/2023 – Present

• Process high-volume daily cash receipts, ensuring accurate allocation to accounts receivable and general ledger accounts across multiple systems.

• Enter and validate same-day payments, including wires, ACHs, and lockbox checks in the accounting system to support timely financial reporting.

• Manage the AR inbox, triaging inquiries, assigning tasks, and promoting a collaborative team environment to meet response service level agreements.

• Collaborate with billers, attorneys, the accounting team, and senior leadership to resolve payment inquiries and generate ad hoc reports.

• Investigate and resolve payment discrepancies, ensuring accuracy in client accounts and alignment with firm financial controls.

• Monitor invoice status for e-billing and standard clients; maintain up-to-date records of AR-aging and unbilled inventory.

• Support collections efforts by identifying 90+ day delinquent accounts, coordinating follow-ups, and documenting all outreach activities.

• Maintain collections calendar and CRM notes to streamline client and attorney communications.

• Conduct due diligence on variances and provide supporting documentation to stakeholders and auditors.

• Process credit card payments, refunds, and credit balance reapplications in compliance with firm policy.

• Execute write-offs with appropriate approvals and system documentation.

• Complete daily and month-end bank reconciliations, ensuring accurate cash reporting and timely close- out of financial records.

• Prepare and deliver monthly and quarterly financial reports to support budgeting, forecasting, and audit requirements.

SHARON JACK Phone: 214-***-**** Page 2

USA Product Group, Houston TX

Accounts Payable/Receivable Analyst 02/2021 – 12/2022

• Oversaw daily AP/AR functions, including cash reconciliation, wire/ACH/check processing, and credit card validations.

• Managed invoice inbox, lockbox deposits, and maintained vendor/client payment data and W-9s.

• Resolved billing discrepancies and vendor inquiries in collaboration with accounting.

• Maintained expense database and generated monthly, quarterly, and year-end financial reports. Southwest Airlines, Dallas TX

Records Analyst 04/2019 – 01/2021

• Manage the research, processing and auditing of aircraft maintenance records/tasks, inspections, and component changes to ensure FAA compliance.

• Audited and processed aircraft maintenance records to ensure FAA compliance.

• Managed forecasting and documentation of inspections, component changes, and time-controlled parts.

• Improved record-keeping systems and served as backup to supervisors and senior analysts.

• Led procedural updates and trained team members on compliance standards. Legendary Creations, Cedar Hill TX

Accounts Payable/Receivable Specialist 12/2016 – 03/2020

• Handled full-cycle AP/AR functions, including invoicing, credit memos, and reconciliations in SAP.

• Resolved account discrepancies and maintained daily/monthly customer billing operations.

• Liaised with U.S. and international teams, reporting to the Director of Shared Services. Ameriflight, Dallas TX

Quality Control Records Auditor 12/2014 – 11/2016

• Reviewed maintenance records for compliance with FAA regulations and internal programs.

• Conducted audits, managed document control, and produced QA reports on maintenance activity.

• Supported quality assurance initiatives across Maintenance & Engineering teams, and trained staff on procedural updates.

Milliman, Dallas TX

Operations Specialist 04/2013 – 12/2013

• Work under general supervision exercising initiative and independent judgment in the performance of tasks assigned by the Benefits Service Center Manager. Supported call center operations by forecasting call volumes, managing schedules, and ensuring service level targets.

• Monitored real-time performance and adjusted workloads to meet KPIs.

• Administered workforce systems (Pipkins, Avaya, CMS) and coordinated setup/troubleshooting of phones, call routing, and recordings.

• Led shift bid process, new hire onboarding, and plan implementation testing.

• Analyzed system data to identify performance gaps and implemented process improvements.

• Acted as a technical liaison for system support and call center optimization initiatives. ATI Enterprises, North Richland Hills TX

Business Analyst, AP/AR 3/2009 – 03/2013

• Reconciled accounts, resolved discrepancies, and ensured compliance with internal controls.

• Prepared and analyzed financial reports, tracked trends, and maintained accurate ledger entries.

• Handled urgent payment issues and supported process improvement initiatives.

• Maintained financial records, performed database backups, and ensured documentation accuracy and security.

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